Center Representative Call
Resume:
Janice Smith
Rockwall, TX *****
**************@*****.***
To obtain a position where my education and work experience can be utilized to our mutual benefit. Work Experience
Customer Advocate II
Blue Cross Blue Shield of IL, MT, NM, OK & TX - Richardson, TX December 2019 to July 2021
BASIC FUNCTION: Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 90 of the scheduled time on the phone according to business need. Call Center Representative II
Safety-Kleen, A Clean Harbors Company - Richardson, TX February 2018 to January 2019
• Ensures Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
• Receive 60-100 inbound calls from internal or external customers;
• Gather customer information, verify key aspects and then determine a timely resolution;
• Provide nationwide support for our clients in a timely manner to ensure customer; satisfaction, including scheduling product and waste pick-ups for all U.S. Branches explaining invoice disputes and account balances to customers; processing payments for customers
• Drive to meet or exceed daily performance metrics related to key performance indicators
• Be personable and maintain upbeat, positive attitude while communicating with the customers. Call Center Representative
Iqor - Richardson, TX
January 2016 to April 2017
key skills including: explanation of contract terms (interest rate, interest amount, number of payments, due, etc.), payment negotiation, including explanation of impact of non-payment on account, taking payments and setting up future payments for customers
• Troubleshooting using established troubleshooting guides to resolve customer issues, setting up repairs, explanation of manufacturer warranty
Education
Bachelor of Business Administration degree in Marketing Texas A & M University - Commerce, TX
December 2001
Skills
• Customer service
• Microsoft office
• Call Center
• CSR
Additional Information
Skills
• Extensive experience in customer service based environment
• Experience in administrative job functions while in call center roles
• Knowledge of Microsoft Office applications
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