Amal Kouri

*** *** ********

*****- **********- *******

adp4er@r.postjobfree.com

+212(0) 665 766 822

Highlights

Communication skills Problem-solving skills

Excellent customer service Time management

Selling skills MS Office, SFDC, Sage, Navision

Work experience :

Territory account manager

May 2021 To October 2021

FIRST INFOMATIQUE – Casablanca - Morocco

Accountable for delivering revenue and volume targets for key accounts by focusing on sales drivers.

Accountable for consulting and selling First Informatique card : HP, Dell, Lenovo, Cisco, Microsoft, Eaton, D-Link, Fortinet, VMware, Veeam.

Managed a portfolio of large and corporate accounts based in Morocco.

Presented proposal and negotiated price, terms, and conditions with customer.

Serviced the customer and developed collaborative relationships including top management.

Brought back unsatisfied cutomers and Established a strong customer relationship.

Prospected and acquired a new customers.

Developed networking with manufacturers, editors and distributors. Territory account manager

October 2019 To April 2021

Disty technologies- Casablanca- Morocco

Accountable for consulting, selling and promoting the Disty card with a range of multi-brand products: HP, HPE, Lenovo, Microsoft, Canon, Eaton.

Managed a large portfolio of gold and silver integrators based in Morocco.

Developed the network with manufacturers and editors.

Managed big deals and public tenders.

Negotiated pricing, prepared proposals and closed the sale.

Analyzed and qualified customer requests to bring the right solutions.

Established relationships of trust with integrators for sustainable business.

Prospected and acquired a new customers.

Inside sales representative

August 2003 to October 2016

Dell – Casablanca- Morocco

Secured global accounts based in France through consultative selling, effective customer solutionsand promoting compelling business opportunities.

Worked closely with a virtual team to prepare quarter business revue files intended for customers visits in France.

Managed product transitions, loans and updated customer catalogues.

Managed tenders in collaboration with a virtual team.

Accountable for updating online customer sites and customer catalogs.

Established relationships with key decision makers for existing and new accounts.

Maintained a customer satisfaction throughout the entire sales cycle.

Maintained awareness of IT industry conditions in particular competitors products and pricing. On the job trainer

2001 To 2003

TWW (Intelcia) – Casablanca- Morocco

Trained and mentored new personnel hired to promote productivity, accuracy and friendly customer service.

Conduct, plan and coodinate training training to variety of audiences.

Coordinate logistics for instruction events including scheduling, classes, reseving classroom and preparing workstations.

Provide production floor support and answer questions.

Created and implemented new training, assuring continuous refresh to employees to promote long- term excellence.

Coached staff on strategies to enhance performance and improve customer relations.

Assisted staff with resolving complex customer issues and implementing targeted solutions. Education :

Technicien en tourisme

1993 To 1995

CEGIS- Casablanca- Morocco

Baccalauréat en Science expérimentales

1991

Lycée Ibn khaldoun- Safi – Morocco

Languages :

Arabic English

French Spanich

Hobbies :

Sport

Discover other cultures

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