Customer Service Representative
Resume:
SUMMARY
Personable and dedicated Customer Service Representative with extensive experience
in Customer Service Agent industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
EXPERIENCE
MCI Telecommunications - Customer Service Agent
Las Cruces, NM • 02/2020 - 06/2021
CONTACT
***************@*****.***
Las Cruces, NM 88005
SKILLS
EDUCATION AND TRAININ
G
High School Diploma
Las Cruces High School
Las Cruces, NM • 05/2005
ALICIA SANCHEZ
Maintained strong call control and quickly worked through scripts to address problems.
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Asked probing questions to determine service needs and accurately input information into electronic systems.
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Reviewed customer account information to determine current issues and potential solutions.
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• Information Updates
• Customer Service
• Inbound Customer Service
• Adaptive team player
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