Customer Service Care

Michelle Schneider

**** ****** **** ***** *** WI 54313 920-***-****

QUALIFICATIONS SUMMARY

Administrative support professional Accustomed to working in fast-paced environments demanding strong

organizational, technical, and interpersonal skills. Goal driven with consistent high performance and a solid record of achieving or exceeding objectives. Highly trustworthy, ethical, and committed to

superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented, resourceful and able to multi-task effectively. Capabilities include:

Customer Service & Relations

Microsoft Office

Microsoft Excel

Accounts Payable and Receivable

Quick learner

Problem Solving

File/records maintenance

Telephone Reception

Training and development

Computer proficient

Client-focused

Reports generation and analysis

EXPERIENCE HIGHLIGHTS

Kitchen Fresh Foods July 2019-Current

Schneider National May 1999 - June 2018

Revenue Management/Customer Care

Work directly with Sales to ensure proper communication for new account set-up.

Receive payments and post amounts paid to customer accounts.

Analyze costs and revenues to project future trends.

Disseminated account information and various metric data to produce detailed reports.

Locate and monitor delinquent accounts using a variety of systems.

Notify debt repayment or establish repayment schedules

Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.

Follow proper credit department processes.

Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Handle in house customer visits as well as outside calls as needed.

Met demands of busy collections group by performing a high volume of daily calls.

Created and distributed updated customer statements.

Consistent follow up with customers to maintain relationship.

Administrative

Record information about financial status of customers and status of collection efforts.

Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Proficient in Electronic Data Interchange.

Supporting Roles

Accounts Payable - Incoming payment allocation.

Document Services - Coding of incoming electronic paperwork.

Associate Training/Mentoring - Created and implemented training manuals for new associates.

EDUCATION AND TRAINING

Cosmetology, NWTC, Green Bay Wisconsin 1984

Schneider Internal Coursework including; Sexual Harassment, Credit 101, ISO 9000, Software and PC Training, Safety and Regulatory, Investment in Excellence, Creating a Positive Communication Experience, Recognizing for Results, Leading Effective Group Discussions, Using Your Influence, Personal Branding, and Coaching Without Authority

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