Wesleyan University Customer Service
Resume:
Marvin Gray
Centennial, CO *****
************@*****.***
Career Summary
Proven Leader in all aspects and received several awards for providing excellent customer service. Recognized as a top seller on multiple occasions. Recognized as a strong leader with a solid understanding of customer service and proven ability to empower staff to excel and achieve company goals. Detail-oriented problem solver and able to adapt easily to a fast-paced environment.
Professional Experience
●M2 Lending Solutions LLC, Denver, CO 04/2021 - Present.
Loan Processor
●Assisted sales team in collecting financial documents for the purpose of either purchasing a home or refinancing. Reviewed and analyzed documents for submission to underwriting. As a processor, I transitioned to drive loan processing, facilitating direct borrower contact to fuel the origination lifecycle to closing.
●State Bridge Company LLC, Centennial, CO 09/2016- 04/2021.
Asset Management/Loss Mitigation Specialist
• Extensive Underwriting default loan experience, reviewing and analyzing mortgage files for the purpose of issuing loan modifications. Document review and checklist completion as it applies to each loan verifying for accuracy and completeness of all documents received. Analyze risk related to credit position of a loan.
• Handling assigned tasks daily, working within a team environment. Reviewing financials for loss mitigation options.
• Managing and underwriting a portfolio of Freddie Mac Loans. Pulling credit reports, verifying pay stubs, tax returns 4506T forms, calculating DTI both front and back end for pre and post modification.
• Attention to detail and providing policy and procedures to team members. Responsible for daily quality checks. Review correspondence of team members for errors before approval to send to borrowers. While being compliant with federal and state law regulations relating to consumer lending.
• Processing Short Sales and Deed in Lieu of Foreclosures. Checking title searches and drafting approval and denial letters.
• Underwriting Loan Modifications and Short Sales and Repayment plans for GSE & Non GSE Loans
• Managing Private Investor Portfolio both Foreign and Domestic loans for retention and liquidation.
Trulia/Zillow Group, Englewood, CO 01/2012-20/2016 AD Operations Billing Specialist
• Extensive customer service, billing, processing payments, and assisted with collection of past due balances and providing detailed billing statements.
• Supported sales staff with various account requests. Such as Billing inquiries and helping to assist with any questions regarding those billing statements
• Held other customer support positions with the company such as customer retention specialist and On-boarding new accounts.
Amor Steel, Englewood, CO 08/2009-09/2011 Sales Manager
• Managed sales representatives in a call center environment. Achieved highest sales as a team in company history.
• Managed sales and revenue goals, extensive customer service calls to existing customers and closing deals in a second voice capacity inbound and outbound.
Flatiron Financial, Englewood, CO 11/2006-07/2009 Collections/Skip Tracer
• Portfolio management including working the portfolio to completion, making outbound and receiving inbound customer calls to collect past due payments for motor vehicle loans.
• Managed a book of business negotiating past due balances in full or vehicle repossession. • Extensive experience locating collateral using various skip-tracing tools.
US Metalcraft, Englewood, CO 06/2004-11/2006 Sales Manager/Customer Service Manager
• Handled inbound sales calls, prospecting for new customers while making outbound calls. • Service and materials. Placed orders for new products and provided customer service to customers with questions regarding Project Management. Achieved most sales in a quarter.
EDUCATION
Kansas Wesleyan University
Bachelor of Arts - Career Programming Communications and Public Relations.
Military Service - Upon request.
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