Customer Service Buena Vista
Resume:
ASHLEI MAWRIS
Fostoria, IA *****
***********@*****.***
OVERVIEW
Forward-thinking with proven history of leadership, planning and problem solving. Outstanding skills to collaborate and accomplish demanding objectives, motivate staff and organize resources. Take-charge with delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching and database management.
SKILLS
● Microsoft PowerPoint
● Microsoft Outlook
● Microsoft Office
● Microsoft Word
● Microsoft Excel
EXPERIENCE
MAURICES
Spencer, IA
1st Assistant Manager 06/2020 to 05/2021
● Delegated daily tasks to team members to optimize group productivity.
● Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
● Assisted Store Leader in evaluating employee performance and cultivating improvement initiatives.
● Collaborated with store manager to develop strategies for achieving sales and profit goals.
● Handled customer issues to satisfaction by listening to complaints and offering effective solutions.
● Promoted services, products and discounts and showcased stylists' talent on social media. HOPE HAVEN
Spirit Lake, IA
Certified Direct Support Professional Lead 07/2017 to 05/2020
● Tracked and reported clients' progress based on observations and conversations.
● Administered necessary medications as directed by care plan.
● Supervised medication administration, personal hygiene and other activities of daily living.
● Maintained clean and well-organized environment to promote client happiness and safety.
● Monitored client's well-being, safety and comfort under direction of physician.
● Transported clients to doctor's appointments and other related errands.
● Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
● Maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
● Checked mail, shopped for groceries and handled bill payments.
● Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
● Handled incoming and outgoing correspondence, including mail, e-mail and faxes. STARBUCKS/ HYVEE
Spencer, Iowa
Barista 05/2016 to 03/2017
● Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
● Operated cash register, collected payments and provided accurate change.
● Cleaned and sanitized work areas, utensils and equipment.
● Protected store assets and facilities by complying with company policies and procedures.
● Enthusiastically engaged customers during busy periods to keep mood light and fun.
● Listened to customer desires and needs to recommend optimal products.
● Managed morning rush of over 50 customers daily with efficient, levelheaded customer service.
● Restocked counter and customer areas to maintain adequate items levels for expected needs. EDUCATION AND TRAINING
SOME COLLEGE (NO DEGREE)
WITCC, Sioux City, IA
CNA
Buena Vista University, Storm Lake, IA
MED AID
Northwest Iowa Community College, Sheldon, IA
SOME COLLEGE (NO DEGREE)
Capella University, Minneapolis, MN
Gaps in employment are a result of me taking time off of work to focus on school.
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