Medical Assistant Customer Service

Demonstrated ability to respond and resolve patient's requests and concern.

Demonstrated ability to organize and prioritize assignment.

Bilingual (English and Spanish)

Fast Learner.

* ***** ** ***tomer experience.

1 year admitting, billing, or registration experience in a health care setting.

I am focused on providing quality and learning new experiences to be able gain knowledge to grow and be best on my daily day life and in my work environment.

PROFESSIONAL DEVELOPMENT

Attending school for my Medical Assistant certification with the state of Washington PIMA Medical Institute, Renton, WA. July 2019- Sep 2019

HIV/AIDS/HIPAA certified

Learned and practice to use cubie content with the state of Washington PIMA Medical Institute, Renton, WA. July 2019- Present

Clover Park High School- Graduated -2015

PROFESSIONAL EXPERIENCE

Administrative Assistance

Varsity Facility Services, Auburn, WA 08/2018-06/2019 -Gained practical experience in greeting and administer all new hire and payroll paperwork, obtaining experience in coding and submitting AP invoices, property taxes, etc. Assist with driver’s license packets, injury packets, OSHA reports, subcontractors. Track assets, fuel and vehicles, registrations, cell phones etc. Dispatch work orders and inspections. Assist the Area Managers with daily closure of work orders. Field all employee questions and concerns and escalate as needed. Submit and code extra work billings, possibly manage larger AR billings for customers. Background checks, Jan Ops training forms, any contract required forms, etc. Create and maintain personnel files. Create and maintain any reports needed by management. Coordinate local office with waste management and shredding systems, building procedures, any state requirements (prevailing wages, unions, etc.). Track employee’s employment – pay or position changes, cost center changes, leave of absences, terminations, separation notices.

Patient Access Representative

CHI Franciscan Hospital (St. Anthony Hospital) Gig Harbor, WA 10/2017-07/2018. Greets patients and their caregivers and records pertinent information into a computer database

Records insurance information and obtains pre-approval for treatment if needed

Relays information between patients and other staff members, and provides them with updates as needed. Prioritizes the order of care so that the most critical patients are seen first.

Keeps paper and electronic medical records, and updates these records as needed. Provides information to insurance companies in order to assist with billing. Assists patients during checkout, and ensures they have post-treatment instructions if required. Refers individuals to outside agencies when unable to meet their needs calculates payment information, accepts funds, and credits accounts accordingly.

Customer Service

Xerox, Lacey, WA 12/2016-04/2017. Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges.

Crew

Burger King, Lakewood, WA 03/2016-09/2016. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Answer customers' questions, and provide information on procedures or policies. Issue receipts, refunds, credits, or change due to customers. Greet customers entering establishments. Order and take delivery. Cook the exact number of items ordered by each customer, working on several different orders simultaneously. Prepare specialty foods, such as fry’s and hamburgers, following specific methods that usually require short preparation time. Operate large-volume cooking equipment, such as grills, deep-fat fryers, or griddles. Wash, cut, and prepare foods designated for cooking.

Crew

McDonald’s, University Place, WA 03/2014-10/2015. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Answer customers' questions, and provide information on procedures or policies. Issue receipts, refunds, credits, or change due to customers. Greet customers entering establishments. Order and take delivery. Cook the exact number of items ordered by each customer, working on several different orders simultaneously. Prepare specialty foods, such as fry’s and hamburgers, following specific methods that usually require short preparation time. Operate large-volume cooking equipment, such as grills, deep-fat fryers, or griddles. Wash, cut, and prepare foods designated for cooking.

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