Resources Manager Employee Relations

Rose P. Lancaster

Chicago, IL 312-***-**** adp497@r.postjobfree.com https://www.linkedin.com/in/rplancaster127/

Senior Human Resources Manager

Intuitive Human Resources professional with experience leading and delivering the full scope of HR Best Practices and strategic plans including organizational design, employee engagement, and change initiatives. Experienced in implementing HR Start-Up department and working in multi-state locations.

Experienced and resourceful professional with a talent for aligning HR Best practices with business goals.

Areas of Expertise

Talent Acquisition

Employee Relations

Diversity, Equity, & Inclusion

Performance Management

Training & Development

Benefits/Payroll Administration

Organizational Development

Succession Planning

Federal/State/City Compliance

Professional Experience

EPIC HR CONSULTING SERVICES, LLC, Chicago, IL

Senior Human Resources Manager/HR Consultant

Offers HR consulting services to small/mid-sized businesses across various HR disciplines including recruitment, employee relations, investigations, performance management, diversity, equity & inclusion, training and development, benefits administration, and payroll processing.

Collaborated with senior management to optimize the acquisition, integration, development, and recruiting of talents to accommodate the opening of an office.

Recruited applicants to fill Exempt and Non-Exempt positions including Accounting Manager, IT Consultant, Senior Scrum Master, HR Manager, Sales Representatives, Controller, Auditor, etc.

Implemented organizational design, workforce planning, HRIS/ATS tools, payroll and benefits, employee handbook, DE&I training, and On-Boarding procedures.

Developed and executed HR best practices and tools as needed.

ROOSEVELT UNIVERSITY, HELLER COLLEGE OF BUSINESS STUDY, Chicago, IL

Adjunct Faculty (Part-Time Professor) 2019

Taught a Strategic Staffing course to undergraduate students. Educated class on employment laws, sourcing techniques, and HR Best Practices. Assigned coursework, delivered lectures, and graded assignments.

MITSUI SUMITOMO (INSURANCE) MARINE MANAGEMENT, Schaumburg, IL

Senior Human Resources Manager, 2008 – 2016

Executed and implemented the HR department to meet business and employees’ needs. Partnered with leadership to drive HR Best Practices and accountability aligned with company objectives. Implemented Employee Handbook, Employee Relations procedures, Talent Acquisition, Performance Management, DE&I, and other related training, ADP Workforce Now, Payroll processing, Benefits Administration, and a 401k Plan.

Spearheaded change management to support employee transitions during and after a merge.

Hired 50+ employees aligned with strategic sourcing to attract and retain diverse candidates.

Provided guidance and support to the leadership team in Employee Relations and other related issues.

Actively identified gaps and deploy impactful people strategies that enable organization’s effectiveness.

Collaborated with executives to build and implement cross-functional HR Best Practices and Programs.

SEDGWICK CLAIMS MANAGEMENT SERVICES, Chicago, IL

Regional Human Resources Manager, 1995 – 2008

Collaborated with senior managers and managed multi-state offices (Il, KS, MI, TX, CO, CA, FL, ID, IA, KY, MN, MS) in recruitment, onboarding, training and development, coaching, and mentorship program to drive team performance. Fostered company culture and supported organizational values with applicable policies and procedures.

Executed and delivered Diversity, Equity, and Inclusion program for onboarding and leadership training.

Mitigated litigation risk, resolving employee relations issues in a timely and confidential manner.

Provided.

Coached and guided Senior Managers to develop a strategic plan for support of their region while quickly and effectively resolving daily issues.

Lead performance management tasks and confirmed timely completion of Merit Reviews.

Administered benefits and compensation programs annually to confirm equity and fairness.

Reviewed pay data to ensure accuracy and compliance.

Confirmed accuracy of pay data with regular absence management reviews.

Oversaw EEO investigation and documentation of filing.

Maintained consistent processing in I-9s, leaves of absence, absences, personnel files, termination, etc.

Compliant in federal, state, and city laws relating to Title VII, FMLA, ADA, FLSA, OSHA, EEO, WC, etc.

Education

Master of Science in Human Resources Management

Roosevelt University, Chicago, IL

Bachelor of Business Administration

Roosevelt University, Chicago, IL

Certification

Professional in Human Resources (PHR) Certification

Management and Strategy Institute Ambassador (MSI)

Certified Internet Recruiter (CIR)

Certified Diversity Recruiter (CDR)

Professional & Community Involvement

Membership with HRCI and Society of Human Resources Management (SHRM)

World at Work-Total Rewards Association

Continued HR education through major law firms (Seyfarth, Jackson Lewis, O’Connor Cozen)

Community outreach-volunteering with Greater Chicago Food Depository

Career Development program with girls 13-18 years old

Technical Proficiencies

Microsoft Office (Word, Excel, PowerPoint, Publisher), Outlook, Microsoft Teams, Google Applications

ATS, HRIS-Halogen, Zoom, Teams, Indeed.com, ON24

ADP Workforce Now, eTime, Taleo

Lawson, PeopleSoft, iCIMS, Success Factors-SAP, Workday, Paycor

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