Customer Service Blue Heron
Resume:
CHARMIAN WILLETT
PO Box *** Kootenai ID ***** · 208-***-****
Email · ********.*******@*****.***
EXPERIENCE
MAY 1997 – AUGUST 1998
CNA, LIFE CARE CENTER, SANDPOINT
ASSISTING PATIENTS WITH FEEDING, MOUTH CARE, GROOMING, SHAVING AND INCONTINENCE CARE. HELPED WITH THE TURNING AND MOVING PATIENTS. ASSISTED THE REGISTERED NURSES WITH CARE OF RESIDENTS. MEASURED AND RECORDED PATIENT VITAL RECORDS, ALONG WITH DOCUMENTING THEIR DAILY ACTIVITIES. ASSISTED WITH RESTORATIVE CARE. BUILT A RELAXING ENVIRONMENT FOR RESIDENTS AND THEIR FAMILIE MEMBERS. ASSISTED IN PATIENCE SAFETY AN PERSONAL DIGNITY. MAINTAINED THE PRIVACY REGULATIONS. BECAME THE PATIENTS ADVOCACY AND THEIR SUPPORT.
SEPTEMBER 1998 – MAY 1999
CUSTOMER SERVICE & CASHIER, WALMART
CUSTOMER SERVICE, MONEY HANDLING, KNOWLEDGE OF FOOD MENU AND BEVERAGE MENUS, MADED FOOD AND BEVERAGE RECOMMENDATIONS, FOOD AND BEVERAGE HANDLING, TRAINING OF THE NEW HIRES, PERFORMED CLEANING DUTIES, FILLED IN FOR EMPLOYEES AS NEEDED, OPEN AND CLOSED PROCEDURES.
MAY 1999 – OCT 2000 & MAY 2001 – JUNE 2003
WAITRESS, Powerhouse bar & grilL
CUSTOMER SERVICE, MONEY HANDLING, KNOWLEDGE OF FOOD MENU AND BEVERAGE MENUS, MADED FOOD AND BEVERAGE RECOMMENDATIONS, FOOD AND BEVERAGE HANDLING, TRAINING OF THE NEW HIRES, PERFORMED CLEANING DUTIES, FILLED IN FOR EMPLOYEES AS NEEDED, OPEN AND CLOSED PROCEDURES.
AUGUST 2003 – SEPTEMBER 2003
DELI SERVICE, Safeway
CUSTOMER SERVICE, FOOD HANDLING AND FOOD PREP, MONEY HANDLING, SETTING UP FOOD DISPLAYS, FILLED IN FOR COWORKERS WHEN NEEDED
JUNE 2003 – OCTOBER 2003
WAITRESS, panhandle pies
CUSTOMER SERVICE, MONEY HANDLING, FOOD HANDLING, KNOWLEDGE OF FOOD MENU, PERFORMED CLEANING DUTIES, FILLED IN FOR COWORKERS WHEN NEEDED, CLOSING PROCEDURES.
SEPTEMBER 2003 – MAY 2005
BANK TELLER, us bank corp
CUSTOMER SERVICE, DEVELOPED RELATIONSHIPS BY CONSULTING WITH CUSTOMERS, LARGE MONEY TRANACTIONS, EXAMINING CHECKS DEPOSITED AND DETERMINED FUNDS AVAILABLITY, MONEY HANDLING BY PAYING AND COLLECTING TRANSACTIONS, IDENTIFIED COUNTERFEIT CURRENCY, IDENTIFIED AND OFFERED PRODUCTS AND SERVICES, ANSWERING PHONE CALLS, ACCESSING SAFE DEPOSIT BOXES WITH CUSTOMERS, KNOWING OPENING AND CLOSING SECURITY PROCEDURES, HELPING REACH BRANCH GOALS, FOLLOWED BANK REGULATIONS, COUNTED AND ROLLED LOOSE COIN, MAINTAINTED DRAW LIMITS, COLLECTED CHECKS AND TRANACTIONS FOR THE DRIVER COLLECTION AT THE END OF THE DAY, COVERED FOR COWORKERS WHEN NEEDED.
MAY 2005 – JANUARY 2010
CUSTOMER SERVICE REP, Panhandle state bank
VAULT TELLER BACKUP, BANKER, CUSTOMER SERVICE, LARGE MONEY TRANSACTIONS, EXAMINED CHECKS DEPOSITED AND DETERMINED FUNDS AVAILABILITY, IDENTIFIED COUNTERFEIT CURRENCY, COMPLETED COLLECTIONS ON FOREIGN BANKS AND FUNDS, ORDERED FOREIGN CURRENCY WHEN REQUESTED, DEVELOPED RELATIONSHIPS BY CONSULTING WITH CUSTOMERS, COMPLETING WIRE TRANSFERS, OPENING AND CLOSING SAFE DEPOSIT BOXES, MONEY HANDLING BY PAYING AND COLLECTING TRANSACTIONS, OPENING ACCOUNTS, IDENTIFIED AND OFFERED PRODUCTS AND SERVICES, ANSWERING EMAILS AND PHONE CALLS IN A TIMELY MANNER, KNOWING OPENING AND CLOSING SECURITY PROCEDURES, HELPING REACH BRANCH GOALS, COMPLETED CUSTOMER SERVICE REPRESENTATIVE CERTIFICATION INTERNALLY, ISSUED MONEY ORDERS AND CASHIER CHECKS IN LARGE SUMS, BALANCED DRAW DAILY WHICH INCLUDED PERIODICALLY BATCHING OF CASHED CHECKS, MAINTAINED DRAW LIMITS, FILLED IN FOR COWORKERS WHEN NEEDED, MAIL RUNS AND DELVERY.
FEBRUARY 2010 – FEBRUARY 2018
NANNY, autumn porter
MEAL PREP AS NEEDED, LIGHT HOUSEKEEPING: KEEP THE HOUSE CLEAN AND KITCHEN THROUGHOUT THE DAY, OUTSIDE AND INSIDE PLAY, HANDS ON WITH TWO CHILDREN, HELPED WITH LEARNING AND HOMEWORK.
ALONG WITH TAKING CARE OF THE CHILDREN ON OCCASION I WOULD COMPLETE OFFICE WORKE AT TAYLOR INSURNACE. THERE I ANSWERED PHONE, SCANNED DOCUMENTS, COMPLETED FILING OF CUSTOMER FILES.
MARCH 2019 – FEBRUARY 2020
OFFICE MANAGER, alliance service network
SCHEDULE MEETINGS AND OUTGOING MANTENANCE FOR COFFEE COMPANIES, ARRANGE FLIGHTS FOR ENGINEERING STAFF, SCEHDULE MACHINE PICKUPS, HANDLE CUSTOMERS WITH THE MACHINE ISSUES, ORDERING AND PURCHASE PARTS, BANKING, BANK STATEMENT RECONCILING, ANSWERING CUSTOMER EMAILS, RUNNING ERRANDS, WORKED WITH ASANA AND DROPBOX.
APRIL 2016 – MAY 2021
WAITRESS, blue heron cafe
CUSTOMER SERVICE, MONEY HANDLING, FOOD HANDLING, KITCHEN DUTIES, TRAINING, COVERED SHIFTS AS NEEDED.
APRIL 2021 – OCTOBER 2021
WAITRESS, broken egg cafe
CUSTOMER SERVICE, MONEY HANDLING, FOOD HANDLING, KITCHEN DUTIES, TRAINING, COVERED SHIFTS AS NEEDED.
NOVEMBER 2021 – TO PRESENT
RECEPTIONIST, woodlands family medicine
CUSTOMER SERVICE, HELPING PATIENTS, ANSWERING PHONES, FILING, FAXING DOCUMENTS.
EDUCATION
MAY 1995
HIGH SCHOOL DIPLOMA, umatilla high school
AUGUST 2016 TO AUGUST 2018
ASSOCIATES OF SCIENCE, North IDaho College
2017- Academic certificate: Child Development National Accredited Certificate- CC1
AUGUST 2017 TO AUGUST 2019
EARLY CHILDHOOD DEVELOPMENT, university of idaho
SKILLS
Communication & Customer Service
Computer & Verbal skills
Money Handling
Self-motived & Goal Oriented
TRAINING
3-month course on Customer Service
Jack Henry
Bank Secrecy Act
Patriot Act
LITTLE BIT ABOUT ME
I AM AN SELF MOVITAVITED, GOAL ORIENTED PERSON WITH AN AMAZING WORK ETHIC. I AM ALWAYS WILLING TO PUT 150% INTO EVERYTHING AND HELP WHEN ITS NEEDED. I AM SOMEWHAT OF A WORK ALHOLIC WHEN IT COMES TO EITHER WORKING OUTSIDE THE HOME OR WORKING WITH THE HOME. THE MANY YEARS THAT I HAVE WORKED WITHIN THE CUSTOMER SERVICE INDUSTRY, I ENJOY WORKING WITH THE PUBLIC AND GETTING TO KNOW PEOPLE ON A PERSONAL LEVEL. I PERSONALLY HAVE RAISED 3 CHILDREN MYSELF AS A SINGLE MOTHER AND HELPING RAISE 4 STEPCHILDREN. I ENJOY WORKING WITH PEOPLE OF ALL AGES AND LOVE TO GET MY MIND CHALLENEGED.
THE THING THAT MOTIVATES ME IS DOING SOMETHING THAT PUSHES ME TO ME LIMITS AND MAKES ME USE MY CREATIVE ASPECT OF THINKING. I LOVE THE CHALLENGES THAT LIFE BRINGS AND ALWAYS UP FOR THE CHALLENGE. I PERSONALY BELIEVE HARD WORK IS NOT JUST TALK, BUT THROUGH ACTIONS, SACRIFIC AND PUTTING YOUR FRONT FOOT FORWARD.
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