Emergency Dispatcher Secretary
Resume:
Rosemarie Felice, BA
Apt 103
Rock Hill, SC 29732
**********@*****.***
Summary of Qualifications
Twelve years combined experience as a Receptionist/Secretary in law firms and medical offices
Five years experience as a Bookkeeper and Payroll Clerk
Twenty-six years’ experience as an Emergency Fire/EMS Dispatcher
Areas of Expertise
Answering multi-lined phones
Filing
Proficient in Microsoft Office (Excel, Word, Power Point, Outlook and Access)
Working Knowledge of QuickBooks Accounting
Excellent Communication Skills
Excel in Customer Service
Well organized and detail oriented
Good at multitasking
Emergency/911/Fire/EMS call taking and dispatching
Education
2012- 2015
Ashford University
Bachelor’s Degree in Business Administration/ Healthcare Management
2009-2010
Sanford Brown Institute –
Garden City, NY
New York State licensed Pharmacy Technician
1982 Graduated Newfield High School NYS Regents Diploma
Employment History
05/2012 –
06/2014
Preferred Women – Stony Brook, NY –
Medical receptionist and biller – answered multi-lined phones, scheduled patients for appointments, made charts for new patients, filed charts, collected co-pays at time of appointments, called insurance companies for prior approvals, what co-pays were, what they were covered for within their insurance, called insurance companies for denied payments to find out why and to resolve the issues, did the banking on-line for the company
05/2006 – 4/2011
Suffolk Nephrology Consultants – Stony Brook, NY –
Medical receptionist – answer multi-lined phones, schedule patient appointments, make charts for new patients, file, collect co-pays and reconcile bank statements, setup power point presentations and graphical charts for educational conferences that have been published in medical journals, complete and edit paperwork for Insurance companies and New York State Disability, maintain patient records.
Rosemarie Callari-Felice
**********@*****.***
(cont’d)
01/1991 – 04/2006
3/2011- Present
Selden Fire District – Selden, NY –
Emergency Dispatcher – answer multi-lined phones, log all incoming fire and medical emergencies, relay information to emergency personnel, filing, input all information into computer for local and state reporting systems, communicate via radio and phone with personnel, coordinating personnel at emergency scenes.
01/2004-
1/2012 Oceans Cuisine Ltd – Rocky Point, NY –
Bookkeeper /Secretary- answered multi - lined phones, filing, reconciled all payable and receivable accounts for company, did payroll for all employees, did quarterly and monthly taxes for state and federal, maintained all vendor accounts.
05/1986-
12/1990 Suffolk County Attorney’s Office - Hauppauge, NY –
Receptionist/Secretary – answered multi-lined phones, filing, typing of legal papers, maintained files of legal papers and Court records for lawyers, scheduled EBT’s for
office and delivered legal papers to Courts in Suffolk, Nassau, Brooklyn and Manhattan.
Community Service
Selden Fire Department Ladies Auxiliary
Selden Fire Department Fire Police Ex-Captain/member
Selden Fire Department Ambulance Company Ex-Captain
Selden Fire Department Treasurer
Suffolk County Volunteer Fireman’s Association Secretary
References
Furnished upon request
Contact this candidate