Customer Service Resource Conservation

Sterling Summers

Supervisor and Coordinator

Salisbury, MO 65281

**********@*****.***

+1-660-***-****

Experienced supervisor and coordinator with almost 10 years experience in a growing, complex, and fast-paced industry. Focused on teamwork to provide a quality product and experience for both the employees and customers. Excellent communication and multitasking skills. Achieved exceptional results in leadership and production.

Willing to relocate to: Columbia, MO

Authorized to work in the US for any employer

Work Experience

Customer Service Associate (CSA)

Lowe's Home Improvement - Moberly, MO

February 2021 to Present

Onsite Manager/Recruiter

Focus Workforce Management - Marceline, MO

January 2020 to Present

• Responsible for coordinating the onsite temporary staffing, and training.

• Client interaction and communication – make sure needs are met

• Communicate with employees

• Handle Day-to-Day issues

• New employee orientations/tours

• Ensure temporary employees are trained on time clock – i.e. punching in/out each day

• Manages employee database, performance monitoring, time clock maintenance and daily attendance reports

• Recruiting, scheduling interviews, and performing interviews. Corrections Officer

State of Missouri - Moberly, MO

October 2017 to Present

Publishing Supervisor and Logistics Coordinator

Walsworth Publishing - Marceline, MO

May 2007 to September 2017

• Create/oversee employee training emphasizing productivity and resource conservation

• Evaluate all stations of the manufacturing process to ensure maximum efficiency

• Enforce safety policies and procedures

• Responsible for manufacturing and shipping processes

• Manage quality control by inspecting products prior to shipment

• Maintain open lines of communication between employees, management and executives

• Ensure all resources and assets are used efficiently and correctly

• Oversee prepress, sheet fed press and web press operations

• Supervise 80+ employees (50 full time, 30+ temporary workers)

• Supervised various binding and shipping operations including: Folding, cutting, tipping, collating, sewing, perfect binding, saddle stitching, casing in, inkjet, polybag, mailing, shrink wrapping, and shipping

Machines Supervised: Kolbus Case in, Kolbus Perfect Binder, Kolbus 3 Knife Trimmer, Muller Perfect Binder, Muller Zenith 3 Knife, Bolero Perfect Binder, Polar Trimmers, Tippers, Shrink Wrap. Stahl Folders, Kolbus Collator, Aster Sewer, Smyth Sewer, Heidelberg Saddle Stitcher, Muller Saddle Stitcher, Buhrs Mail Line, Mechanical Binding, Heidelberg Sheet and roll fed presses, Web Pressses. Production Lead

Senoret Chemical - Salisbury, MO

March 2005 to February 2006

• Oversee activities directly related to manufacturing products

• Staff management - preparing work schedules and assigning duties

• Observe safety precautions to prevent workplace incidents Education

Associate in Marketing/Management

Moberly Area Community College - Moberly, MO

August 2010 to August 2012

Associate

Skills

• Project Management (10+ years)

• Shipping (10+ years)

• Communication (10+ years)

• Active Listening (10+ years)

• Reading Comprehension (10+ years)

• Written Communication (10+ years)

• Written Correspondence (7 years)

• Critical Thinking (10+ years)

• Judgement and Decision Making (10+ years)

• Production Management (10+ years)

• Publishing (10+ years)

• Excel

• Sales

• Scheduling

• Microsoft Office

• Outlook

• Adobe Acrobat (5 years)

• Time Management (10+ years)

• Process Improvement (10+ years)

• Recruiting

• Talent Acquisition

• Prepress

• Customer service

• Problem-solving

• Team Work

• HR sourcing

• Workday

• Human resources management

• SAP Supply Chain Management (10+ years)

• Logistics (10+ years)

• Performance management

• Flexibility

• Reliability

• Marketing (2 years)

• Print advertising (8 years)

• Customer service (3 years)

• Supply chain management

• Filing

• Social media management

• Management

• Lean manufacturing

• Six Sigma

• Microsoft Excel

• Word processing

• Administrative experience

• Microsoft Word

• Typing

• Computer networking

• Management

• Relationship management

• Payroll

• Management

• Management

• Management

• Technical writing

• HRIS (4 years)

• Interviewing

• Leadership

• Employee Orientation

• Manufacturing

Certifications and Licenses

OSHA Training 10 Hour General Safety/Health

May 2016 to Present

Management Trainer

January 2016 to Present

Crisis Intervention Team

December 2018

Corrections Emergency Response Team

October 2018

First Aid Certification

CPR Certification

Additional Information

Software: QTMS, AS400, Microsoft Office, Kodak

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