Medical Billing Customer Service
Resume:
Erica Skiles
Plainfield, IN *****
**********@*****.***
Outgoing, self-motivated, well-rounded and task-driven healthcare professional with over 14 years of acquired clerical and clinical skills assisting in the overall patient experience. Able to perform a multitude of front and back office duties from registration, test scheduling and insurance related tasks to patient intake, vitals, and providing patient education. Work Experience
Support Staff
Hendrick's Therapy - Danville, IN
February 2021 to Present
Check insurance, inbound and outbound calls customer service, check vitals, drug screens monitoring text messages
Patient Access Representative
OrthoIndy - Indianapolis, IN
April 2017 to Present
• Responsible for checking in patients, inputting patient demographics, scanning insurance cards, and verifying insurance eligibility
• Review schedules, call for referrals as needed, check MCD eligibility for all self-pay or MCD patients, run schedules for next business day, check for add-ons and template accuracy/completeness
• Schedule MRIs, CTS, Ultrasounds at patient's desired location, educate patient on insurance eligibility and authorization information. Annotate test information and collect stent/implant information for MRIs. Schedules test review follow-up appointment. Ensure patients not scheduling within organization are moved to appropriate worklist/queue for contact, precertification and scheduling
• Check out patients, and schedule patients for follow-up visits as needed and in a timely manner
• Communicate with patients, Physicians, outside vendors, and fellow employees to ensure consistency and efficiency for patient experience
• Assist patients with understanding tablet and form technology in clinic
• Track patient fails, communication fails, and any incidents in incident reporting software and to any appropriate parties, including manager, director, or security
• Receive and process patient co-pays, fees and payments, making sure to post the correct account and making patients accurate receipt
• Reconcile, secure and balance monies, and assist with bank deposits and making change
• Cover other employees in the Clinic Services Department as needed, including changing office, stations, or assignments
• Assist with a variety of other duties, including but not limited to; helping patients with wheelchairs or other restrictions as needed, cleaning and maintaining the appearance of various clinic areas, maintaining stock of all patient forms,
Certified Nursing Assistant
Indianapolis, IN
2006 to Present
• Offer support, assistance and compassionate care to patients of all ages
• Prioritize tasks and use good time management
• Recognize changes in resident conditions evidenced by physical symptoms, verbal expression, or observation of change in mental/psycho-social status
• Coordinate numerous activities at any given time and make rational, sound judgments and judicious decisions quickly, often under pressure
Education
High school or equivalent
North Putnam HS
2001
Skills
• Scheduling
• Word
• Microsoft Excel
• Clerical
• Billing
• Medical Records
• Hospital Experience
• Medical Scheduling
• Medical Terminology
• Insurance Verification
• Typing
• Patient Care
• HIPAA
• Vital Signs
• Medical Billing
Certifications and Licenses
CNA
CPR Certification
Contact this candidate