Customer Service Safety Manager
Resume:
La 'Shawn Hampton
Proffesional Contact Tracer Supervisor/ Community Support Specialist /Center for Desease and Controll Vaccination Supervisor
Rochester, NY 14611
************@*****.***
• Dear Hiring Manager,
Dear Hiring Manager,
Looking for a Professional Contact tracer Supervisor Crossed Trained Contact Tracer, Dual postions Highly motivated and skilled
self-motivated and fully prepared to handle this newly found virtual world head-on. I'm confident that my Flexible background fits the bill. I Offer several different certificates obtained from John Hopkins University, Contact Tracer, Physiological First Aid, and most recent Infectious Control in a nursing home, all of which focused on Public Health Prevously employed in the health field for 20 yrs,Awarded the 2020 Covid 19 hero award while working as a Comtact Tracer Supervisor My successful track record has always involved helping others, building strong customer relationships. I pride myself on being a consistent performer who strongly believes in maintaining humility and being a team player. Please see my resume for a more detailed account of my professionalism. I'm looking forward to speaking with you soon. Best Regards
Thank you for your time!
L.Hampton
#******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Census Field Supervisor
U.S. Census Bureau - Rochester, NY
November 2019 to Present
The Field Supervisor (FS) serves as the first level supervisor for a group of approximately 6 to 15 Field Representatives, and is responsible for data collection in a geography that may include some hard to count areas. The FS is responsible for ensuring the group's performance meets the standards and expectations set forth by the bureau and survey sponsors. The FS has knowledge of surveys conducted in the area of supervision. The FS understands parameters, procedures, question order and meaning, and typical response patterns of the surveys. Survey knowledge allows the FS to explain the reasons for differences in survey procedures and how those differences affect the interviewing experience. The FS is familiar with most problems encountered by subordinates while interviewing and is able to provide detailed guidance to subordinates on how to resolve issues while collecting data that plays a huge part of changing the face of America !
LH
Nielson Field Data Collector
Driveline Merchandising Services - Irving, TX
September 2018 to Present
• The Field Data Collector
1. Collection or info via a hand held device while online 2. collects viable data in a timely fashion to meet acquisition deadlines. 3. Daily info submitted and uploaded
4. Scan certain products via hand held device in alloted time 5. Maintaining professional attitude with store managers via c-stores, mass chain ETC etc 6. Protect and maintain privacy acts as required
7. Provide correct location of all products scanned as well as quantity Independent Medical Business Consultant
AIA Corporation - Temple, TX
January 2018 to Present
Working Remotely
Health Benefits Consultant
• Advised customers and handled their needs and complaints
• Maintained efficient clerical systems
• Managed client and vendor relationships
Owner/President
FAMILY Janitorial Services - Rochester, NY
Present
Janitorial service, residential and commercial service including furniture cleaning, carpets,office stripping waxing buffing etc etc
Vaccination specialist 11
The center for disease control - Atlanta, GA
March 2021 to July 2021
Maintenance support or grievance matters pertaining to covid-19 vaccination supervising a team of 25 agents providing CDC regulated information to 50 states Vax supervisor
Center for disease control
February 2020 to July 2021
As a vaccination support supervisor I was to make sure that the team was successful that all of information given to customers was factual and accurate I would also handle any difficult calls coming in so that my agent would be supported and the caller satisfied regarding being vaccinated for Covid-19 Contact tracer supervisor
New York State Department of Health - New York, NY March 2019 to March 2021
As a contact tracer supervisor I had a team of 25 I also acted as a remote community support specialist during this position it was my responsibility to make sure that all contact tracers were reaching out to contacts and seeing that all affected by covid-19 had the resources needed to quarantine Cross trained Contact Tracer \ Community Support Specialist new york department of health - New York, NY
November 2019 to November 2020
Crossed trained Contact tracer\ Community Support Specialist
• Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email, and other communication platforms as necessary. Every effort should be made to communicate with the contact telephone or video conference instead of in-person. For in-person interviews, guidance on recommended infection prevention and control practices at home or non- home residential setting. Employ dynamic communication and interpersonal skills, cultural competency/ sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds. • Verify the contact’s identity during initial communications and prior to disclosing confidential information. Assure confidentiality and carry out efforts to locate and communicate with clients in a manner that preserves the confidentiality and privacy of all involved. • Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education. Conduct notification of exposure in a manner that maintains the confidentiality of the patient (or person who was diagnosed with COVID-19) and ensures that the identity of the patient is NOT disclosed.
Regional Sales Representative
Spot On Networks - San Francisco, CA
February 2017 to December 2019
Lead Contractor
Payment processing, installation of equipment.troubleshooting, account management Premium Customer Services specialist and Field trainer Premium Retail Services - Smyrna, GA
March 2017 to June 2019
Boosting sales and revenue
Roku trainer and sales rep
Training walmart and best buy associates re: the ROKU product or T etc Account Manager, threw out region
• Provided assistance to clients
• Explained products and benefits
• Provided excellent technical support
Road show manager/Sales Representative
Summit Retail Solutions - Boston, MA
October 2016 to May 2018
Road shows from location selling merchandise inventory of sales shipping and receiving building displays and tear down working independently
Real Estate Photographer
zaio - Pasadena, CA
May 2015 to August 2017
real estate photographer creating sales portfolios of houses avail for sale capturing the true essence of each assigned address via picture uploaded 500 pictures daily creating data for zaio Sales Demonstrator/ photographer
Cannon - Rochester, NY
September 2015 to July 2017
Live demonstration of product to boost and improve sales, customer service inventory brand building etc Education
Associate in Liberal arts sales and marketing
MCC - Rochester, NY
January 2016 to June 2018
Skills
• Medical Terminology marketing insurance photography retail customer service regional sales (10+ years)
• Customer Service (10+ years)
• Sales Experience (7 years)
• Telemarketing
• Photography
• Sales
• Inventory
• Team Building (3 years)
• Excel
• Microsoft Office
• training
• Management
• Time Management
• Upselling
• Marketing (2 years)
• Filing
• Receptionist
• Microsoft office (4 years)
• Guest Services
• Outside Sales
• Microsoft Outlook (8 years)
• Office Experience
• Front Desk
• Administrative Experience
• Phone Etiquette (5 years)
• Typing (2 years)
• Retail Sales (8 years)
• Field Service (10+ years)
• Data Entry
• Data Collection
• Business Consulting
• Account Management
• Quality Assurance
• Negotiation
• Cold Calling
• CRM Software
• Supervisor (5 years)
• Sales Management
• Technical Support
• Medication Administration (2 years)
• Certified Nursing Assistant (10+ years)
• Merchandising
• Active Directory
• Troubleshooting
• Infection Control Training (5 years)
• Physiological first aid (1 year)
• Infection Control Training (Less than 1 year)
• Salesforce
• Microsoft Windows
• Desktop Support
• Help Desk
• Computer Networking
• Linux
• LAN
• Network Support
• Operating Systems
• Microsoft Windows Server
• Microsoft Exchange
• Computer literacy
• Spanish
• English
• Firewall
• DNS
• WAN
• TCP/IP
• Disaster Recovery
Awards
REGIONAL SALES REPRESENTATIVE 2017
August 2017
Regional sales Representative award presented via Axis payments for most new merchant accounts in western ny
Certifications and Licenses
CNA/HHA
February 1989 to April 2013
Food Safety Manager
October 2017 to October 2021
Regional Sales Rep
March 2016 to March 2017
Regional Sales Rep of the year
Food safety and prep
October 2017 to October 2020
Physiological first aid
September 2020 to September 2021
the evidence-informed modular approach to help children, adolescents, adults, and families in the immediate aftermath of disaster and terrorism. ... PFA is designed to reduce the initial distress caused by traumatic events and to foster short- and long-term adaptive functioning and coping. contact tracer
April 2020 to Present
• Initiate prompt communication with people exposed to COVID-19 (contacts) through text, phone calls, email, and other communication platforms as necessary. Every effort should be made to communicate with the contact telephone or video conference instead of in-person. For in-person interviews, guidance on recommended infection prevention and control practices at home or non-home residential setting. Employ dynamic communication and interpersonal skills, cultural competency/ sensitivity, tactful language, and empathetic interviewing skills to build rapport and maintain trust with patients of varied backgrounds. • Verify the contact’s identity during initial communications and prior to disclosing confidential information. Assure confidentiality and carry out efforts to locate and communicate with clients in a manner that preserves the confidentiality and privacy of all involved. • Notify the contact of their exposure to COVID-19, following a script or guidance to provide COVID-19 health education. Conduct notification of exposure in a manner that maintains the confidentiality of the patient (or person who was diagnosed with COVID-19) and ensures that the identity of the patient is NOT disclosed.
Infection Control in Nursing home
September 2020 to Present
who implements best practices for halting the spread of viruses and bacteria. Assessments
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Home Health Aide Skills — Expert
April 2020
Providing care to patients in a home setting
Full results: Expert
Sales: Influence & Negotiation — Proficient
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer Service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Sales: Influence & Negotiation — Proficient
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Call Center Customer Service — Proficient
May 2020
Applying customer service skills in a call center setting. Full results: Proficient
Retail Customer Service — Highly Proficient
May 2020
Comprehending and responding to retail customer needs. Full results: Highly Proficient
Customer Service Manager — Proficient
May 2020
Managing customer service representatives and resolving customer issues. Full results: Proficient
Cognitive Ability — Proficient
July 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: Proficient
Work Style: Conscientiousness — Highly Proficient
December 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Sales Skills — Proficient
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Supervisory Skills: Interpersonal Skills — Familiar May 2020
Fostering a collaborative environment and conducting difficult conversations Full results: Familiar
Contact tracer fit — Proficient
January 2021
Measures traits that are important for successful contact tracers Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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