304-***-****

adp3zm@r.postjobfree.com VL L.MCMILLION 441 9th ave,

St.Albans, W.V 25177 United States

PROFESSIONAL SUMMARY

I am looking forward to this opportunity from your business. Thank you for taking the time to offer me this opportunity. Veronica L. McMillion

SKILLS

VERONICA

Hardworking empathetic responsible caring

EXPERIENCE

detail oriented driven

friendly

helpful

Patient Service Representative, Thomas Health, Jan 2022 Current, South Charleston, W.V Answering phones in a doctors office. Sending and receiving faxes. Mailing/faxing patient orders. Greeting patients and scheduling future appointments.

Coordinated appointments and confirmed follow-ups to meet patient needs. Obtained and entered demographic, clinical, and financial data into computer system.

Owner, Country Roads Soap Company, Oct 2020 Current, St.Albans, W.V Making and marketing homemade soap and body products. www.countryroadssoapcompany.com

Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.

Increased revenue and reduced risk by enforcing company policies and improving operations.

Evaluated and improved service delivery by networking and communicating with crucial account decision-makers.

Owner, Crest Massage Therapy, Apr 1998 Jul 2014, Wildwood Crest, N.J

Clinical massage therapist specializes in cancer massage procedure. Scar treatments, Swedish massage, sports massage, geriatric massage, mastectomy scar treatments and lymph massage.

Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.

Patient Transporter, Kennedy Memorial Hospital, Feb 1991 Nov 1996, Washington township, N.J

Transporting patients for scheduled test and surgical procedures. Delivering lab specimens from the Operating Room. Based in Radiology department.

EDUCATION

GED, General

Garnet Charleston W.V, W.V General studies.

May 2019

Certificate program 700 hours, Massage Therapy

Philadelphia School of massage Therapy Washington Township, N.J

Certified in Sports massage, Swedish massage, Geriatric massage, infant massage, reflexology, scar treatments, mastectomy massage prior surgery. Pet massage, deep