Retail sales

Michelle Glover

Motivated and accomplished Sales Associate, attentive to details with outstanding follow-through. An innovative self-starter and congenial salesperson, I am pro cient in building relationships, negotiating deals, and closing sales. I'm passionate about growing productive relationships with clients,customers, partners, and team members. As I'm a new customer acquisition expert who emphasizes a mix of online and o line sales strategies.

I'm well-versed in identifying market trends and customer needs to create highly-targeted sales campaigns. Skilled in exceeding revenue goals, driving high-volume new user contacts, and growing subscription-based businesses.

3400 8th Ave Apt 104c Columbus Ga,31904 785-***-**** ******************@*****.*** WORK EXPERIENCE

Red Lobster — Server Assistant

12/2022 to Present, Columbus,Ga

Play an integral role in customer service and overall sales numbers Followed proper sanitation methods to clean and disinfect kitchen workstations Maintain a clean, organized working environment

Respond quickly to customer inquiries

Buss over 80 tables in dining room

Host large parties of 20 or more

Escort customers to their tables, bringing menus, silverware and water Prepare individually-wrapped utensil sets for the following day Develop relationships with regular customers to promote top customer service standards Keep host stand tidy to re ect cleanliness and organization of restaurant to incoming guests Welcome all patrons in a warm, friendly manner

Multi-tasked in a fast-paced environment, checking on tables regularly to address any customer needs

Support coworkers as needed

Follow cleaning schedule as determined my upper management Answer phone and enter dinner reservations into system, answer questions about hours or menu and book private room for special events

Answer guest inquiries and resolve issues smoothly Answer phone calls, take reservations and greet and seat customers with a positive attitude Greet all customers at walk-in

Guide customers through all menus, demonstrating advanced knowledge of speci cs Strategically manage service requirements for 80 tables throughout shift Quickly clean and set tables to maximize table turnover and restaurant e ciencies Warmly greet guests, anticipate needs, and remain available throughout the dining experience Resolve customer complaints swiftly and e ciently

Carefully managed reservation schedule and balanced seating capacity with available staff to ensure optimal customer experience

Calculate estimated wait times based on length of wait list, available tables and workload of staff and communicate clearly to customers

Maintain a curteous demeanor, even in high-stress situations Handle incoming calls and reservation requests

Responsible for opening and closing tasks

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