Center Agent Sales Representative

TINA S. WALKER

************ / ****.********@*****.***

Objective:

To obtain a challenging new position that will continue to utilize and expand my knowledge and proven skills, providing long-term potential for advancement.

United Way of Southeastern Michigan

Community Care Advocate 1/2017- Currently Detroit, MI

• Identifies appropriate resources.

• Supports the client in implementing the referral, and when appropriate, makes the

linkage with other agencies for the client.

• Advocates for the inquirer, when necessary, to assist in contacting and utilizing

resources.

• Conducts follow-up to ensure that the inquirer's needs have been met.

Concentrix

Technical Support Associate 10/2015 – 11/2017 Southfield, MI

• Provide thorough support and problem resolutions for customers.

• Maintain composure and patience in face of difficult customer situations.

• Proven record of meeting or exceeding customer expectations and providing a great customer experience.

• Handling inbound and outbound calls.

• Assisting customers with hardware and software troubleshooting.

• Provide exemplary client support and technical issue resolution via phone.

LiveOps

• Sales Representative/Call Center Agent 02/2012 – 10/2015 Atlanta, GA

• Answered inbound and outbound calls regarding infomercial products and services.

• Accurately explain products, answer questions regarding benefits/services, and encourage callers to upsell.

• Sales achievements: consistently rated 4-5 stars on 90% of all products sold.

Pentecostal Christian Academy 09/1992 - 05/2005

Randolph Career and Technical Center 09/2003 – 05/2005

Oakland Community College 09/2016 –currently

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