Denver Airport Secretary

Jeanne B. Batey

***** *. **** ****** ******, CO *0249 303-***-**** ***********@*****.***

PROFESSIONAL EXPERIENCE

Customer Service Agent, Southwest Airlines, DEN Feb. 2017 – Aug. 2020

Create environment where Customers feel welcome and appreciated; provide efficient service; take ownership of customers problems and specials needs with empathy; create to the extent possible, a hassle free traveling experience for SWA customers; maintain technical competence as a SWA CSA staying up-to-date on changes pertinent to ground operations; provide safe and on-time flight operations; provide timely and accurate information to members of the traveling public. Positively contribute to creation of a positive work environment with coworkers.

Director of Classified Personnel, San Lorenzo USD, San Lorenzo, CA Oct. 2013 – Apr. 2015

Directed classified staff recruitment, selection, position classification, compensation management; advised District administration on classified employee/employer relations matters; provided technical expertise during classified bargaining unit negotiations process. Led team in physical redesign of human resources office yielding a more effective and efficient office layout; updated, revised, expanded and rewrote the Rules and Regulations for the Classified Service to make compliant with all federal and state labor laws. Successfully recommended and received budgeting, and installed automated applicant management system; NEOGOV. Reported directly to and served as Ex Officio Secretary to the Personnel Commission. Supervised 4.0 FTE administrative and professional staff.

Chief, Personnel Commission, Inglewood USD, Inglewood, CA. Jan. – Dec, 2012

Directed classified staff recruitment, selection, position classification, compensation management; advised District administration on classified employee/employer relations matters; provided technical expertise during classified bargaining unit negotiations process. Reported directly to and served as Ex Officio Secretary to the Personnel Commission. Supervised 3.0 FTE administrative and professional staff.

Acting Director of Classified Human Resources, Oxnard SD, Oxnard, CA. Jul. 2011-Sep. 2011

Directed classified staff recruitment, selection, position classification, compensation management; advised District administration on classified employee/employer relations matters; provided technical expertise during classified bargaining unit negotiations process. Reported directly to and served as Ex Officio Secretary to the Personnel Commission. Supervised 4.0 FTE administrative staff.

Sr. Director of Classified Personnel, Compton USD, Compton, CA. Jan. 2010-Apr. 2011

Directed classified staff position classification, compensation, recruitment and selection processes. Advised management on California Education Code provisions as they relate to merit system classified employment. Conferred and collaborated with employee unions on employee-employer labor relations matters, merit system processes and procedures. Counseled supervisors on classified disciplinary processes, personnel policies, union contracts and federal, state and local regulatory issues. Contributed as a member of Superintendent’s Cabinet to the institutionalization of the district’s strategic plan and its incorporation into the Classified Personnel Office goals and objectives. Reported directly to and served as Ex Officio Secretary to the Personnel Commission. Supervised 9.0 FTE professional and clerical staff.

Human Resources Officer, San Diego USD, San Diego, CA. Jul. 2009-Dec. 2009

Supervised certificated and classified staffing for secondary schools. Reviewed secondary credentials, interviewed teacher and administrator candidates; approved teaching contracts; oversaw recruitment, testing and selection of classified positions for workforce staffing. Facilitated change management initiative to consolidate classified and certificated HR staff processes and procedures. Supervised 6.0 FTE administrative and professional staff.

Director of Classified Human Resources, Hayward USD, Hayward, CA. Dec. 2007-Jul. 2009

Directed classified staff position classification, compensation, recruitment and selection processes. Advised managers on California Education Code provisions related to merit system classified employment. Conferred and collaborated with employee unions on employee-employer labor relations matters, merit system processes and procedures. Counseled supervisors on classified disciplinary processes, personnel policies, union contracts and federal, state and local regulatory issues. Reported directly to and served as Ex Officio Secretary to the Personnel Commission. Supervised 4.0 FTE professional and clerical staff.

Director of Classified Personnel, Wm. Hart UHSD, Santa Clarita, CA. Dec. 2004-Jan. 2007

Directed classified staff recruitment, selection, examination administration, position classification, compensation management, staff development, training and unemployment insurance administration. Advised management on California Education Code provisions. Administered disciplinary appeal process. Conferred and collaborated with classified employee union on merit system policies and procedures. Reported directly to and served as Ex Officio Secretary to the Personnel Commission. Supervised 3.5 FTE professional and clerical staff.

Director of Classified Personnel, Santa Monica College, Santa Monica, CA. Nov. 2001-Dec. 2004

Directed classified staff position classification, compensation, recruitment and selection processes. Advised management on California Education Code provisions as they relate to the merit system. Administered disciplinary appeal process. Conferred and collaborated with employee union on merit system policy and procedures. Reported directly to and served as Ex Officio Secretary to the Personnel Commission. Supervised 6.0 FTE professional and clerical staff.

Human Resources Director, Denver International Airport, Denver. Colorado Sep. 1999-Nov.2001

Managed all employee services functions for City of Denver airport staff including hiring and onboarding processes; examination development and test administration; airport employee relations issues; liaison with Denver central personnel office. Supervised 7.0 FTE professional trainers and administrative Office of Employee Services staff.

EDUCATION

Bachelor of Arts, Speech Communication, Colorado State University

Master of Public Administration, University of Colorado at Denver, Graduate School of Public Affairs

SKILLS

Microsoft Office Suite-Word, Excel, Power Pointe, Outlook and Access (Intermediate level proficiency)

NEOGOV Applicant Management System - (Administrator level proficiency)

CERTIFICATIONS

IPMA-CP; International Public Management Association-Certified Professional (Executive Level)

CSPCA; California School Personnel Commissioners’ Association Merit Academy-Certificate of Completion

AFFILIATIONS

IPMA; Member-International Public Management Association for Human Resources

SHRM; Member-Society for Human Resource Management

CSPCA; Member-California School Personnel Commissioners’ Association

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