Customer Service Representative

Della Johnson

Buffalo, New York ● 716-***-**** ● ********@*****.***

SUMMARY OF QUALIFICATIONS

Offering extensive, diverse experience in various fields of employment

• Dedicated to providing quality customer service

• Ability to listen, communicate effectively and quickly establish rapport

• Compliance with all safety rules and regulations

• Able to maintain confidentiality

• Enjoys contributing to a team effort and creating a positive work environment

• Able to work with diverse populations

• Computer skills: Microsoft Word, In-House Software, Internet, E-Mail

EXPERIENCE

M & T Bank, Williamsville, New York (2019-2021)

Customer Service Representative

• Strong commitment to customer service, with the ability to maintain productive relationships, and resolve complex issues, performed accurate data entry

• Strategic relationship building skills including telephone etiquette, effective communication skills, listening attentively, solving problems creatively, and possessing a positive attitude

One Touch Direct Incorporated, Buffalo, New York (8/2016-6/2017)

Customer Service Representative

• Managed customer concerns about new products, inquiries about bill payments

• Efficiently managed issues or support calls

Nutra Blend Food Incorporated, Buffalo, New York (2/2014-3/2016)

Assembly Line Worker

• Operated and monitored various machines during the production/assembly processes

• Inspected product to ensure compliance with specifications/quality control

• Maintained a clean, safe, and orderly work area

Buffalo Psychiatric Hospital, Buffalo, New York (1/2002-2/2014)

Mental Health Therapy Aide

• Monitored patients, and reported observations to the Nurse, performed accurate data entry

• Supervised and encouraged patient participation in social, educational, and recreational activities

OTHER RELEVANT EXPERIENCE

Great Lakes, Debt Recovery Representative

HSBC, Customer Service Representative

Crisis Services, Receptionist

Delore Marketing, Telephone Sales Representative

International Data Response Corporation Tower, Customer Service Representative

EDUCATION

Riverside High School, Graduate

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