ROBERTO FERNÁNDEZ DOMÍNGUEZ

IT ENGINEER/CONSULTANT

044**********; 56-58-9587 adp3x0@r.postjobfree.com ; 300 Edificio 9 Departamento 503 Copilco - Universidad, Coyoacán, Gender: Male Birth: 1967 Nationality: Mexican

P rofessional Summary:

Accomplished IT Infrastructure Manager with over 25 years of experience well-versed in infrastructure technology, security planning, and daily operations management. Forward-thinking and strategic leader with experience in IT infrastructure and data security administration. Successful at optimizing security standards, improving processes, and managing systems implementation. Experienced leading complex projects and managing cross-functional resources to optimize enterprise technology and telecommunication operations. Committed to quality and service excellence with an aptitude for launching new technology operations, including client and vendor relationships, policies and procedures, and business processes. PROFESSIONAL QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES: l125 years of experience as IT Engineer, in charge of Network Management, Servers and Security Administration for Global Corporations. Strong hands-on experience in leading projects on Hardware and Software deployments, installation, configuration, fine-tuning up and repairs.

l2Proven achievements in the implementation of large scale operations, transformational execution, project management, and development, and complex IT projects. Expertise in agile development, business, and technology strategy, and information technology infrastructures.

l3Experienced IT Infrastructure and Security Officer. Responsible for the confidentiality, integrity, and performance of the IT Environment for Global Corporations, including vulnerability analysis and 24x7 Monitoring against Viruses and Malware. Responsible for the Patch Management execution, Compliance analysis and remediation using Scripting and Batch processing. l4Extensive experience in developing, deploying, and evaluating systems aimed at improving quality and efficiency. l5Project Manager of IT Infrastructure Support Services, interacting with Global IT Security Leaders responsible for the endPoint Security, Vulnerability Scanning, Data Encryption, and Network Access Control at Global Company. l6Proficient trouble-shooter continually focused on identifying, isolating, and resolving technical issues. EXPERTISE:

• Enterprise Services & IT • Project Management • Change Process Management

• IT Strategy & Execution • Cloud Application • Complex Problem Solving

• Agile Methodologies • Solution Design • Requirement Analysis

• Technology Integration • Vendor Management • Technical Support

• IT Infrastructure & IT Security Management • Budget Management • Program/Policy Development

• Team Building/Leadership • Relationship Building • Communication WORK EXPERIENCE:

IT Consultant

June 2019 – Currently

● Provided advice on equipment inter-operability, network design, project planning, operating systems, database, etc

● Updated and maintained virus protection software, performed system scans and removed any detected viruses, spyware, and malware

● Researched and documented existing and new processes for IT Support Teams and interacted with business users and other IT groups to gather business requirements for proposed system enhancements

● Consulted with clients on equipment and software procurement and requisitions

● Administered IT services such as specialized hardware, and software procurement, internal and external web & VPN internet and intranet services, & special projects database server

● Developed and recommended IT solutions for business workflow improvement

● Managed and supported users at both software level and hardware level Sept 2017 – June 2019 Instituto Nacional de Educación para Adultos (National Institute of Adult Education) IT Consultant

● Provided advice on equipment inter-operability, network design, project planning, operating systems, database, etc

● Updated and maintained virus protection software, performed system scans and removed any detected viruses, spyware, and malware

● Researched and documented existing and new processes for IT Support Teams and interacted with business users and other IT groups to gather business requirements for proposed system enhancements

● Consulted with clients on equipment and software procurement and requisitions

● Administered IT services such as specialized hardware, and software procurement, internal and external web & VPN internet and intranet services, & special projects database server

● Developed and recommended IT solutions for business workflow improvement

● Managed and supported users at both software level and hardware level Nov 2018 – Sept 2017 Instituto para la Educación de los Adultos (Institute for Adult Education) Head of the Department, Service Liaison

● Negotiated service contracts including preventative maintenance, system upgrade, and new product installation

● Project management-led other Technical Support team members in selected project activities for new systems and platforms being rolled out

● Developed and implemented a project plan for installation of enterprise document delivery technologies into environments of varying complexity

● Led weekly group meeting and addressed any issues, new developments or concerns among the group and to management

● Provided support for the installation and operation of the NewsStand's client software on platforms such as Windows 95/98, Windows NT, Windows 2000, Windows XP, and Linux/Unix.

● Troubleshot, researched, diagnosed, documented and resolved technical issues in Windows 9x, XP, 7, Server2008, MS Office, Outlook email setup and LAN/WAN connectivity issues

● Built and maintained relationships with customers and [company name] support units globally

● Resolve the functional and technical errors, provide update patches to the clients on the application; establish a remote desktop connection to install and update applications Jan 2015 - Oct 2016 Foreign Affairs Secretariat

Specialist Professional

● Maintained and created claim logs, issue reports, daily and monthly financial reports

● Managed additional office support services including conference/event planning and scheduling; mail distribution; office supply inventory management; and documentation management and confidentiality.

● Contributed research references for projects involving a cost-benefit comparison of preservative products within varying global markets

● Generated monthly analysis and presentations of website trafficking data as well as relevant market analysis data

● Managed the Information Technology staff's daily attendance and yearly vacation schedule in order to prepare payroll

● Planned events, such as management team planning meetings, vendor luncheons, project kick-off meetings, and departmental training days

● Responded in a timely manner to underwriting requests such as providing them with the current Risk Control survey reports and current loss information June 2014 - July 2014 Bancomer Financial Institution BH Consultant

● Improved the overall network capabilities of Bancomer by implementing new connectivity hardware and software network configurations which enhanced customer networking access by 50%

● Established troubleshooting methods to encounter IT issues for the team, ensure the team is being proactive, professional and well informed to handle any kind issues that arise on the floor

● Performed network support tasks for WAN, LAN, and Remote Dial-In clients running Microsoft Windows XP, 2000, or NT

● Deploy, reset, configure and replace equipment as needed, such as CLI Terminals, Silex Printer boxes, Printers, CPUs and laptops

● Devised a workable scheme to accomplish the business objective.

● Scheduled and allocated project activities, identified tools, standards, and guidelines suitable for the project.

● Provided risk management by monitoring the project schedule and quality Feb 1999 – Nov 2011 Banamex Bank

Technical Analyst in Infrastructure

● Configured, maintained, and managed over 300 network devices to include Business related switches, Process Control switches, and wireless access points

● Supported the project Migration from Windows 2000 to Windows 2003

● Effectively manage the Process Control firewall that allows for a needed split in the network between the Business network and the Process Control network

● Configure, diagnose and resolve technical problems for clients pertaining to the company's flagship software product, Dell power edge server hardware and software, and network.

● Provided helpdesk training to team members on hardware installation, connectivity, and maintenance

● Accountable for the day to day operation and administration of the Microsoft Active Directory services and associated systems, including Windows-based file servers, enterprise backup systems using Symantec Backup Exec, workstations

Jan 1998 – Dec 1999 Banamex Bank

Corporate Manager of Infrastructure and special projects

● Analyzed new investment and business opportunities through valuation models

● Built a top-level, forecasting model to analyze current operations and trends for the year

● Evaluated cross-company activities for best-practices efficiency opportunities

● Researched competitors for market comparisons and potential savings in operational changes

● Planned, designed, and supported the administration of communications infrastructure of the group

● Promoted the use of access servers instead of modems for the interconnection of external to internal networks

● OPERATING SYSTEM

● HP-UX

● Windows

● VMware

● Linux

● Sun

● AIX

● HARDWARE

● Blades

● ES-7000

● Routers

● Switches

● Modems

● Access Point

EDUCATION

Fundación Arturo Rosenbluth 1998 - 2002

Masters in Computer Science

Universidad Nacional Áutonoma de México 1986-1991

BSc Electrical and Electronic Engineering

COURSES AND CERTIFICATIONS

● Programming language "C" in the Facultad de Ingeniería UNAM.

● Data Base y SQL in the Facultad de Ingeniería UNAM.

● Operating system UNIX in Dirección General de Servicios de Cómputo Académico UNAM.

● UNIX Basics in Hewlett Packard México.

● Equipment administration HP Series 800 en Hewlett Packard de México.

● Lan Manager U in Hewlett Packard México.

● Seminar of symmetric processing in servers LM with operating system SCO in Hewlett Packard México.

● Microsoft Project (Basic, medium y advanced) Execution

● NT Seminar about Clusters.Banamex

● Introduction to BEA Tuxedo. Unisys

● Tuxedo Administration and operation. Unisys

● Tuxedo Domains Administration.Unisys

● Supporting Microsoft Clustering Systems. Banamex

● Administration of ES7000. Unisys

● Introduction to SQL. Sybase

● Fast Track to ASE. Sybase

● Java Programming. Sun

● Accelerated Training for Updating Support Skills and Designing a Directory Services Infrastructure for Microsoft Windows 2000.

● MS Windows 2000 Network & Operating System Essentials. Kapellmann.

● Implementing MS Windows 2000 Professional & Server. Kapellmann.

● Implementing an MS Windows 2000 Network Infrastructure. Kapellmann

● Implementing & Administering MS Windows 2000 Directory Services. Kapellmann.

● Designing an MS Windows 2000 Directory Services Infrastructure. Kapellmann.

● Designing a Secure MS Windows 2000 Network. Kapellmann

● Administering an MS SQL Server 2000 Database. Kapellmann

● Essentials Featuring the Solaris 10 Operating System.

● Trouble Shooting Active Directory. Kapellmann.

● Administering and Automation with Visual Script. Kapellmann

● Vmware VSphere 4.1: Install, Configure, Manage. Global Knowledge

● Azure Server Diplomat in Microsoft.

● RHCSA RedHat Reloaded Certification. Udemy

● RHCSA Red Hat Exam. Udemy

● Introduction to Dockers. Coursera

● Introduction to Kubernets. Cousera

● Programming in Phyton. Edutin

● Technical Diploma in Computer Systems.Carlos Slim Foundation Skills Courses

● Quality 1 and 2. Informática Timón

● Consulting Methods. Banamex

● Administración de Proyectos. Banamex

● Fundamentals of ITIL (Certificación)

● Impacto e Influencia. Banamex

● Orientación al logro. Banamex

● Project Managment. Tecnológico de Monterrey.

● Result Based Budgeting. UNAM-SHCP

● Seminar of SCRUM. APRIM

● Sales Course. Capacitación Inclusiva.

● Human Development Course . Capacitación Inclusiva.

● Administrative Assistant Course4. Capacitación Inclusiva

● Introduction to Personal Finance. Coursera

● Introduction to Enterprise Finance. Coursera

●

LANGUAGES

Spanish Native

English Advanced

REFERENCES:Available upon request.

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