Implementation Specialist Application Analyst
Resume:
SANTOSHINI MEHER Mobile No: 834-***-****
E-Mail: *****.*****@*****.***
Career Objective:
To be associated as an active member with a progressive software industry that gives me scope to update knowledge and skills in accordance with the latest technologies and part of team that dynamically works towards the growth of organization and gain satisfaction there.
Professional Summary:
Currently working as an in Application Implementation Specialist in LKQ Corporation, Bangalore.
Having around 5.8 years of experience in Testing and Implementation.
Involved in requirement gathering, designing, testing, training, implementing, and taking sign off, application support.
Attending meetings and interacting with clients regularly.
Responsible for Creating the RFC (Change Requests) & give necessary information to the development team to fix the bug.
Educational Qualifications:
B. Tech in Computer Science and Engineering from Biju Pattnaik University of Technology, Rourkela.
Professional Experience:
As a Application Implementation Specialist in LKQ Corporation, Bangalore.
Technical Skills:
Environment : Windows Servers,Cloud.
Reporting Tools : WPS, Cognos, Power BI, Syteline
Ticketing Tool : JIRA,
Languages : SQL,
Duration : May 2019-Till Now
Team size : 6
Project Detail: Maximus Migration Application
Maximus - is an E-Commerce domain project which services in various appliance including software services to automobile application.
Roles & Responsibilities:
Serving as a User Acceptance Testing resource on vendor customization of commercial packages, ensuring customization criteria has been met before business unit testing validation begins.
Performing or assisting in the performance of quality assurance testing of software developed or modified via initiated change requests.
Additionally, documenting functional requirements and user acceptance criteria to be leveraged by Software Integration Vendors to leverage for outsourced customization of commercial software packages
Assisting with the investigation and resolution of support issues as needed.
Generating report as needed using LKQ NA IT approved reporting tools, including Cognos.
Functioning as the subject matter expert (SME) for assigned applications.
Assisting with project time estimates and develops training plans as needed.
Assisting in the creation of user training materials or operational procedures as needed.
Gathering and documenting functional requirements, especially as pertains to configuration-based customization of commercial and in-house applications.
Analyzing business and user needs through discovery.
II) As a Senior Testing & Implementation Engineer in VAPS Technosoft, Bangalore,
Technical Skills:
Environment : Windows Servers,Cloud.
Ticketing Tool : JIRA,Issue manager
Scheduling Tools : CRM, SAAS,web based
Languages : SQL
Duration : January 2018- May 2019
Team size : 5
Project Detail: IVRM
IVRM- (i-Vidhyalaya Resource Management) is an educational domain project which services in various appliance including software services to mobile application.
Roles & Responsibilities:
Interacting with client and understanding the requirements.
Drafting problem statement and create action plan working with senior management.
Managing a team of research analysts for data quality and process
Conduct primary and secondary within tight deadlines.
Needs to be collected and correlated by making calls.
Writing test cases and testing of various modules and mobile applications.
Defined overall application functional / business requirements and recommends application modifications/ enhancement / configurations/ processes for solutions to functional requirements.
Giving training to end users and taking of Sign offs.
Implements, designs and/ or upgrades applications and determine root causes.
Analysing model test discrepancies to find trends and works with programmers to resolve. .
Analyze data in order and proposed process improvements to maximize quality.
Establishes cost and time estimates for development/ implementation of projects.
Created communication plans (correspondence, presentations, and other materials) for knowledge transfer to leadership.
Guides end users through complex application functionality.
Worked on functional role for which includes requirements analysis, design, testing, deployment and training.
Experienced in implementing Dot Net programs and diagnosed and resolved problems within and between modules.
III ) As an Application analyst in PCS technology, PUNE.
Project Detail: (MI)
MI- (Market Intelligence) is to store tera bytes of different departmental information generated by market intelligence team and extract meaning information out of it.
Technical Skills:
Environment : Windows Server
Ticketing Tool : Jira, MICROSOFT OFFICE EXCEL 2007
Scheduling Tools : CRM CLOUD Based SAAS application
Languages : SQL,
Tools : MICROSOFT OFFICE EXCEL
Duration : July 2013- September 2015
Team size : 8
Roles & Responsibilities:
Interacted with client and understanding the requirements.
Drafted problem statement and create action plan working with senior management.
Was responsible for a variety of duties including supporting users, diagnosing and resolving problems, implementing alerts, configuration changes, testing and app/ modules upgrades writing queries for troubleshooting purposes, working with off shore development resources, etc.
Needs to be collected and correlated by making calls.
Written test cases and testing of modules of the application.
Defined overall application functional / business requirements and recommends application modifications/ enhancement / configurations/ processes for solutions to functional requirements.
Lead the identification and documentation of business metrics and collaborate with technical staff to determine system specifications and requirements.
Implements, designs and/ or upgrades applications and determine root causes.
Worked on functional role for which includes requirements analysis, design, testing, deployment and training.
Experienced in implementing Dot Net programs and diagnosed and resolved problems within and between modules.
Documentation of functional specifications for enhancement requests.
Developed documentation and provided communication/training to end users.
Work closely with the technical team to ensure the system solution meets the documented requirements.
Developed, managed and implemented a testing plan to ensure the system meets end user requirements
Understand the business user’s requirements for information, features, and functions and communicate them to the rest of the application development team.
Personal Details:
Nationality : Indian.
Marital Status : Married
Gender : Female.
Language : English, Hindi.
Santoshini Meher
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