Customer Service Center Representative
Resume:
Jacob Morrison
Seasoned Call Center Representative With Over 20 Years Experience in Collections,
Customer Service, Telesales, and Market Research
Las Vegas, NV 89169
*********@*****.***
20+ years of outstanding customer service experience and expertise, using effective verbal and written communication skills.
Highly proficient in the use of computer applications and software. Positive team player; dedicated to professionalism at all times.
Authorized to work in the US for any employer
Work Experience
Health Interviewer
SMS Research & Marketing Services - Honolulu, HI
November 2016 to December 2019
• Conducted over the phone health interviews with residents of Hawaii and Guam
• Provided clear communication with correct pronunciation of medical terms
• Conversed with respondents using a calm, moderate tone, so as not to imply any bias
• Kept the respondent focused on the interview to minimize small talk or side conversations Telesales Representative
Safe Streets ADT - Atlanta, GA
March 2015 to August 2016
• Contacted potential customers to inform them about the benefits of having a home security system
• Answered questions and advised about products and services provided by the ADT brand
• Asked probing questions to understand customer concerns and overcame objections to close sales Collections Specialist
Bank of Hawaii - Honolulu, HI
July 2007 to June 2008
• Addressed customers' delinquent accounts and arranged for debt repayment
• Advised customers of necessary actions and strategies for repaying their debt
• Correctly notated accounts for follow up and documentation purposes Customer Service Representative
AT&T Cingular Wireless - Honolulu, HI
September 2004 to September 2006
• Maintained professionalism and customer rapport while resolving complaints and concerns
• Performed troubleshooting on various technical issues over the 2g and 3g network
• Provided information about upcoming and present wireless cell phone technologies provided by Cingular
Telesales Representative
AT&T - Honolulu, HI
August 2003 to September 2004
• Made sales calls to potential residential customers of long-distance phone services
• Marketed and explained various AT&T services in detail
• Maintained rapport to close the sale and leave customers with a sense of satisfaction Shift Manager
Pizza Hut - Atlanta, GA
September 2001 to July 2003
• Provided direct training, supervision and support to 10+ team members on a daily basis
• Handled customer complaints and requests in a polite and efficient manner
• Performed inventory, cash count, safe deposits and other opening and closing procedures Collections Representative II
Premier Auto Finance - Chicago, IL
August 2000 to August 2001
• Addressed customers' delinquent accounts and arranged for debt repayment
• Advised customers of necessary actions and strategies for repaying their debt
• Correctly notated accounts for follow up and documentation purposes
• Learned how to locate missing customers using credit bureaus and skiptracing systems Collections Representative
Sears Credit Center - Atlanta, GA
July 1998 to June 2000
• Learned how to rebuttal and empathize with customers' delinquency due to hardship
• Advised customers of necessary actions and strategies for repaying their debt
• Correctly notated accounts for follow up and documentation purposes Education
High school diploma
Booker T. Washington High School - Atlanta, GA
September 1997 to June 1998
Skills
• Typing (10+ years)
• Research (10+ years)
• English (10+ years)
• Market Research (7 years)
• Negotiation (10+ years)
• Computer Operation (10+ years)
• Medical Terminology (7 years)
• Microsoft Office (10+ years)
• 3G
Contact this candidate