Clerical Aide, Relations Manager,Cash handling,customer service
Resume:
Malicia Day
**********@*****.***
SKILLS
• Operations Management • Customer Service
• Cash-flow Management • Strong Attention To Detail
• Office Administration • Data Analysis & Research
• Deductive Reasoning/Thought Leadership • Interpersonal Communication EMPLOYMENT HISTORY
JBG SMITH – Guest Relations Manager – Washington, DC (2020-2021)
• Maintained the front office to ensure a flawless experience for guests, residents, and prospective residents, assisting with services and maintenance orders, site tours and reservations, company and leasing updates, and coordinating meetings with property managers and leasing consultants
• Planned and managed community activities and social events, and maintained in-depth knowledge of community developments to keep residents informed on the area’s top businesses and services, which built community and nurtured resident relationships
• Worked closely with fellow staff and property managers to ensure timely responsiveness and resolution to resident requests and service coordination with company partners and surrounding businesses
Starbucks - Shift supervisor – (Howard University) Washington, DC (2015-present)
• Manages daily store operations via carrying out the store’s opening and closing procedures
• Trains new and current employees on all new procedures, drinks, and promotions
• Maintains smooth operations during high volume periods while displaying company values and anticipating customer and store needs
• Oversees the timely execution of floor sets and updates, markdowns, and signage
• Adheres to cash policies and procedures to minimize losses and maximize profits
• Ensures the full safety of food and beverage preparation (DC ANSI Certified Food Handler)
• Monitors and maintains inventory of coffee, food, supplies and merchandise orders The Home Depot – HR Assistant, Supervisor – Hyattsville, MD (2012-2015)
• Oversaw 35-40 employees and created schedules for 300+ employees
• Managed daily store operations via carrying out the store’s opening and closing procedures
• Managed and audited front-end sales
• Counted, distributed, and reconciled the store’s cash-flow
• Coordinated new-hire orientation, and employment/drug screenings for new candidates
• Oversaw training for both current and new employees
• Maintained high customer service standards through assisting customers, and quickly resolving customer concerns, both in-store and via telephone Lowes Home Improvement – Lead Cashier - Bowie, MD (2011-2012)
• Managed daily store operations via carrying out the store’s opening and closing procedures
• Supervised 20-25 individuals; making sure sales goals and customers’ needs were met with 110% satisfaction
• Ensured employees remained up to date on promotions, company-wide updates, and trainings
• Maintained brand and operational standards, and high-quality customer service by processing sales transactions, and greeting and providing product and brand knowledge to customers
• Ensured merchandise was well represented on the sales floor Starbucks – Shift Supervisor - Washington, DC (2008-2011)
• Trained current and new employees on accurately and efficiently completing sales transactions and maintaining proper cash/POS registers while carrying out exemplary customer service
• Maintained store cleanliness and inventory, while creating a friendly and welcoming environment
• Handled cash: submit daily deposits, report shortages or overages, and other required reports
• Supervised 10-15 individuals making sure shifts ran smoothly and without conflict to meet sales goals
MedLINK Hospital – Clerical Aide, Washington, DC (2004-2006)
• Upheld the security and confidentiality of documents and data within area of responsibility
• Managed multi-line phone system by greeting callers and transferring calls to appropriate dept.
• Organized and filed patient documents to ensure up-to-date records and a clean database
• Assisted nurses and other medical staff with immediate concerns and other duties, as necessary EDUCATION
• Westlink Career Institute (2016-2017) CPR Certification, Emergency Medical Technician Certification
• Bowie State University (2009-2013) Bachelor’s Degree
• Friendship Edison Collegiate Academy (2004-2006), High School Diploma (2006)
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