Sales Representative Customer Service
Resume:
Chuck Muhlenhaupt
Snelling, California *****
**********@*****.*** • 831-***-****
Sales Representative
Sales & Marketing • Customer/Client Relations • Account Management
Business Development • Vendor Management • Negotiation
Effective Communications • Territory Management • Cross-Functional Collaboration
Operations Management • Retail Management • Project Management
Professional Experience
In-home Caretaker – San Jose, CA / Snelling, CA 10/2019 to Present
Caretaker
Demonstrate safe practice within the domains of home care judgment and decision-making. Provide individualized care based on physical, safety, and age-appropriate considerations of assigned clients.
●Assist clients with daily living activities, adhere to the care plan, and follow all safety practices as designed.
●Oversee client’s daily schedule that consists of medical appointments, medication intake, and exercise.
●Prepare and document notes related to the client’s care plan, progress, and changes.
Dyson – San Jose, CA 11/2018 to 09/2020
Dyson Expert
Strategically planned and executed various sales approaches that generated interest in Dyson products as well as conducted associate training and coaching. Directed live in-store demonstrations that promoted and expanded the Dyson brand.
●Revitalized underperforming stores and continuously exceeded monthly sales targets.
●Identified opportunities by building trust with customers that led to higher product sales and accounted for 50% of total monthly store sales.
●Transformed a low-level earning store into one of the more profitable stores going from ~4 units sold a month to ~25 units sold a month.
Leaf Filter – San Jose, CA 04/2018 to 09/2018
Sales Representative
Key contributor to the successful residential sales of Leaf Filter products, the number one selling and highest rated gutter filtration system in the US.
●Advised prospective customers on product benefits leading to a 46% close rate and climbing to the top six in total sales volume on the team.
●Achieved top 200 in national sales within three short weeks by understanding the customer’s needs and delivering personal service, added value, while fostering brand loyalty.
●Built trust with customers, answered questions, and offered product solutions that enhanced the customer experience.
Pacific Advisor – San Jose, CA 04/2014 to 10/2016
Financial Planner
Interviewed prospective clients to learn current and future financial goals. Offered client solutions through assessment, strategic planning, and recommending the best course of action to meet all financial goals.
●Launched a 12-person networking group that helped generate leads and builds a pipeline of high-value clientele.
●Developed and fortified client relations for new accounts via creative marketing, effective communication, and demonstrating expert knowledge of available services.
●Managed client relations ensuring client loyalty through excellent customer service, meeting and exceeding client needs and expectations.
Gill North America – Watsonville, CA 04/2005 to 07/2015
Key Vendor Associate
Partnered with Visual Merchandising and Store Operations to maintain and promote vendor products, branding standards, promotions, signage, and pricing as negotiated.
●Enhanced and optimized sales and brand awareness through live events and national tent and boat shows.
●Developed and implemented quarterly brown bag lunch sessions for 12 Northern California West Marine stores.
●Built and cultivated strong lasting business relationships with store managers, associates, and key stakeholders via store visits and providing product training.
●Noted Achievement: Awarded Vendor of the Year at West Marines VIV (2009 & 2011).
Additional Experience
Owner Agent, Farmers Insurance – Palo Alto, CA, 04/2013 to 04/2014
Sales Design, Mission Tile – Santa Cruz, CA, 03/2004 to 08/2007
Education
Master of Business Administration
University of Phoenix – Bay Area Campus
Bachelor of Science Marketing
University of Santa Clara – Santa Clara, CA
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