Representative Support Calamba

Joyce Ann A. Samson

Mobile No.: +639**-***-****

Email Add: ***********@*****.***

PERSONAL INFORMATION

Address : Block 7 Lot 10 Howard Village Barangay Tagapo Sta. Rosa City, Laguna Philippines

Birth date : October 23, 1988

Birth Place : Munoz, Nueva Ecija

Age : 33 years old

Height : 5’3” ft.

Weight : 98 lbs.

Sex : Female

Religion : Roman Catholic

Nationality : Filipino

EDUCATIONAL ATTAINMENT

Course : Bachelor of Science in Hospitality Management Major in Hotel and Restaurant Management 2006 - 2010

School : Colegio de San Juan de Letran

Address : Barangay Bucal Calamba, Laguna, Philippines

EMPLOYMENT HISTORY

Position : Shift Restaurant Manager

Company : Shakey’s Pizza Restaurant (Metro Binan Star Foods Incorporated)

Address : C.Morales Bldg. Barangay San Antonio Binan, Laguna

Date : June 2012 – May 31, 2016

Job Description / Duties and Responsibilities:

- Lead shifts every week, making sure customers get a fast, accurate, friendly experience every visit.

- Representative support to handle complaints. Listen or read about customer problems and suggest solutions.

- Do all the efforts to satisfy customers, offering replacement items or provide discounts on future purchases.

- Remembering and appreciating repeat customers

- Provides leadership to restaurant staff and other managers during shift to ensure great Quality, Service and Cleanliness to all the guests.

- Perform a variety of tasks, which include planning for each shift, monitoring store performance during the shift, taking action to ensure the team is meeting QSCH standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great shift, too.

- It is also responsible for meeting targets during shift and for helping assigned Departments to meet their goals

.

- Ensure check stocks levels, order supplies and prepare cash drawers and petty cash.

- Maintain high standards of quality control, and health safety.

- Meet and greet customers/guests, organize table reservations and offer advice menu choices.

- Recruit, train, manage and motivate staff.

- Responsible on timekeeping of staff and payroll.

- Preparing cheques for restaurant expenses.

Basic Skill:

- Basic computer knowledge.

- Paying attention to truly understand a customer's issue.

- Clear communication skill and active listener.

TRAININGS / SEMINARS ATTENDED

Training Center : International Center for Leadership Learning

Duration : March 9, 2012 to July 13, 2012

Address : 26TH STREET CORNER C5 26th Street Corner C5 Taguig City

Title : Management Development Program

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