Customer Service Network Engineer

Krapal Singh

Plot No *, Zoraz Co-Op Society

Gorewada, Nagpur

Summary

** ****+ Experience, Self driven, Customer-centric, team-oriented, Sales. Education background includes Graduation on Computer Science. Extensive sales & customer service experience. Highlights

● Business Development ● Vendor Management

● Team Development ● Operational Management

● Brand Marketing ● Marketing Planning

● Demand Generation ● Lead Generation

● Sales Planning ● Target Planning

● Account Management ● Team Handling

● Team Engagement ● Customer Service

● Decision Maker ● Inventory Management

● Closing Strategies ● Lead Qualification

● Channel Development ● Relationship Building

● Sales Forecasting ● Funnel Management

Experience

Manager – Marketing – Oct 2021 to Present

Orange City Mall Pvt. Ltd. (Vishvaraj Infrastructure Ltd Group) - Nagpur Key Areas of Responsibilities:

• Develops and implements strategic marketing and sales plans and forecasts to achieve corporate objectives for products and services.

• Develops and manages sales/marketing operating budgets.

• Responsible for achieving aggressive weekly targets.

• Manages daily growth and development of assigned campaigns.

• Plans and oversees advertising and promotion activities.

• Formulate, organise and develop marketing activities by identifying the property trend and new market opportunities.

• Update and manage social media profiles.

• Update knowledge sales related legal documentation and property management.

• Identifies, qualifies and cultivates new sales opportunities through multiple mediums.

• Manage overall sales and marketing activities that include market research, sales presentations, analysis of sales and marketing trend, advertising and marketing promotional events.

• Influences, communicates, motivates and inspires team members to achieve departmental objectives.

• Monitors and follow-ups on specific tasks and project deliverables.

• Compiles, controls and monitors the budget in accordance with budget allocation/limits. Drafts, reviews and implements subject matter related policies, regulations, procedures and systems of operations.

• Provides guidelines and guidance to personnel on the application of procedures.

• Handle the relationship with clients and agents locally and globally.

• Participates in the recruitment process for the Sales & Marketing department, determining staffing levels for the department.

• Provides recommendations on training and development, planning of subordinates.

• Analyses statistical information pertaining to staff attendance, overtime, leave and addresses deviations or occurrences of abuse and/ or workplace conflict through the implementation of corrective measures in accordance with Human Resources Policies and Procedures. Manager – Customer Experience & Communication – Sep 2019 to Sep 2021 DB Malls Pvt. Ltd. (Dainik Bhaskar Group) - Bhopal Key Areas of Responsibilities:

• Developing the marketing strategy & marketing calendar, budget allocation, control & analysis with a focus to increase turnover & increase profitability.

• Delivery of all marketing activity within agreed budget and liaise with event calendar to plan direct audience development in order to encourage repeat business.

• Implementation of the advertising, branding and public relations strategy in order to increase consumption/ footfalls and enhance trading density by considering the best possible media mix for the desired result.

• Briefing to advertising agency for the design development of marketing campaigns. Events and activations deating and activating regular retailer led activities, events & promotions in the mall. Integrated festive events to support local culture with monthly activities.

• Involved with the mall thematic decoration and in-line events with right tenant mix as per strategy

• Accountable for every logistical itinerary for Spike events i.e. artist management & coordination, licenses, production and marketing collaterals etc Retailer / Channel Relations

• Manage and support 180+ brands stores with all kind of queries.

• Manage day to day operations of the mall and tenant issues.

• Anticipate tenant difficulties through awareness of the trading performance and work to resolve them.

• Prepare an annual tenant performance analysis.

• Marketing programs designed to support tenants and attract customers during pre-launch, launch & post launch phase.

Digital Media

• Supervising in ideating the entire digital marketing efforts for the centre in line with marketing calendar via SEO, SEM (Google Adwords, GDN etc.), Facebook Ads, Twitter Ads, Email Marketing, engagements through social groups.

Business Head – Apr 2018 to Aug 2019

Toccata Business Solution’s Pvt. Ltd. - Nagpur

Key Areas of Responsibilities:

• Manage the sales team to sell advertisement space and time.

• Maintain good relationship with clients to ensure continuous business growth.

• Coordinate with Sales Director to set pricing for advertisements.

• Ensure on-time delivery and quality of advertisements.

• Ensure timely advertising billing and payment for customers

• Develop sales strategies to achieve the short and long term sales revenue objectives.

• Review the sales processes and suggest improvements.

• Communicate regularly with customers and management to discuss about advertising project progress, status and issues if any.

• Develop innovative and creative ideas for increasing sales.

• Develop overall budget and manage expenses within the budget.

• Prioritize customers based on revenue potential.

• Determine new sales opportunities by studying the latest market trends.

• Plan the advertising account activities such as identifying customers, managing resources, and setting deadlines.

• Determine sales forecast and present the figures to the management and customers. Retail Store Manager – Feb 2014 to Mar 2018

iNSPiRE – Apple Premium Store - Bhopal

Key Areas of Responsibilities:

• Complete store operational requirements by scheduling and assigning employees; following up on work results

• Maintain store staff by recruiting, selecting, orienting and training employees

• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results

• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions

• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

• Ensure availability of merchandise and services by approving contracts; maintaining inventories

• Secure merchandise by implementing security systems and measures

• Protect employees and customers by providing a safe and clean store environment

• Maintain the stability and reputation of the store by complying with legal requirements

• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures

• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers

• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue

• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent

• Manage stock levels and make key decisions about stock control

• Analyze sales figures and forecast future sales

• Analyze and interpret trends to facilitate planning

• Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development

• Ensure standards for quality, customer service and health and safety are met

• Respond to customer complaints and comments

• Update colleagues on business performance, new initiatives and other pertinent issues Channel Sales Manager- May 2011 to Jan 2014

iNSPiRE – Apple Premium Store – Nagpur

Key Areas of Responsibilities:

• Growing and developing relationships with corporate clients.

• Presenting complex commercial deals and information to strategic clients.

• Rigorously implementing performance management systems and techniques.

• Promoting and implementing good working practices at every opportunity.

• Managing an online community of past and current clients.

• Delivering a sustainable income stream through meeting core sales target.

• Creating and developing relationships that end in tangible results.

• Visiting customers to improve business relationships with them.

• Setting targets for revenue, profitability, volumes and customer satisfaction. Customer NG Research Relationship and Technologies Manager (Nagpur) - April 2009 to April 2011 Key Areas of Responsibilities:

• Take full responsibility for managing a growing customer portfolio.

• Act as the liaison between the customer and other departments.

• Identify and close opportunities for upgrades and growth.

• Perform above what is expected to provide exceptional support and service to customers.

• Manage Pre and Post sales.

• Customer retention.

Network Engineer – Aug 2006 to April 2008

NG Research and Technologies (Nagpur)

Key Areas of Responsibilities:

§ Manage network of clients.

§ Provide and manage internet to remote location.

§ Installation, troubleshooting of CISCO routers.

§ LAN and WAN setup.

§ Broadband installation.

Academic Qualification:

S.R.K University, Bhopal - MBA in Marketing

S.F.S. College, Nagpur - B.Sc. (Computer Science) (RSTM Nagpur University) Gurunanak Higer Secondry School, Amla – H.S.C (Madhya Pradesh Board) GuruNanak High Secondry School, Amla - S.S.C. (Madhya Pradesh Board) Personal Profile:

Name : Mr. Krapal M Singh

Father’s Name : Mr. Murat D Singh

Date of Birth : 14 –April - 1986

Gender : Male.

Hobbies : Driving, Music,

Marital Status : Married

Phone No. : 091********

Email Id : *********@*****.***

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