Sr.Business Analyst

OMER ASIF

Toronto, ON 226-***-****, *********@*****.***

Business Analyst

Over 5 years of retail, e-commerce, banking and insurance experience in business analytics, project management and business improvement analytics.

Vast experience with JIRA and Confluence with working knowledge of MS Office (Excel, Word, PowerPoint, and Access), draw.io, Lucid Chart, MS Project, Microsoft Outlook.

Proactive in identifying and tracking requirements-related risks, problems, assumptions, dependencies, and constraints.

Well-Verse in writing functional and non-functional user stories, use cases, and requirement statements along with extensive experience in software application development projects.

Possesses ability to identify business requirements and collaborate with technical staff to translate tactical business requirements into functional requirements, enhancements, and / or creation of new applications.

Experience in creating artifacts like business requirements documents (BRD), functional requirements documents (FRD), stakeholder analysis document, current / proposed process, streamlining of flows system data with UML, organizational structure, and process mapping with MS Visio.

Work with technology partners to produce system design and requirements, test strategies, and artefacts / deliverables in order to guarantee that business needs are satisfied.

Project management experience in an agile Scrum framework. Assist in the software / system development process's analysis, design, development, and testing.

Experience in facilitating business meetings with end users, team of experts and QA team.

Ability to provide support to quality assurance tasks such as reviewing test plans and test cases, as well as providing testing and bug reporting guidelines; created and executed user acceptance testing, Pre-Prod, test master plan, and System Integration Testing.

RELEVANT EXPERIENCE

Canadian Tire - Toronto, ON Nov 2020- Present

Sr. Business Analyst

Identified product gaps and business needs using high level interpretative skills. Integrated requirements to existing application features, determine business technical fit and documented proposed set up change, system change or detailed business and functional specifications as appropriate to achieve required results.

Delivered business requirements using an agile approach to determine how requirements are created, monitored, and prioritized to maximize business value. Adhered to SDLC, which is used for workflow and software development.

Assured highest quality for updates, changes, releases, and deployments by supporting the construction and use of test environments. Developed test plans and strategies, wrote specific test cases, along with transactions to run tests and validate results.

Provided operational support to commercial teams as necessary during the implementation and catered continuous support and experience in products and systems, diagnosing problems and helping to develop solutions.

Developed and detailed final and interim processes to support business programs. Analyzed & documented data definition between new and old systems.

Outlined deployments and change management to assure adequate time for delivery and planned communication to change business processes, prepare affected teams, maintain facility documentation, and meet change control standards.

Correlated with appropriate technology users and teams to ensure timely resolution of day-to-day processing difficulties and problems.

Analysed requirements for the development of business processes and use cases along with evaluated the capacities of the existing system and analyzed the solutions through interviews, document analysis, requirements workshops, surveys, and site visits.

Worked in technical environments like MS Visio, Draw.io, Microsoft Office Suite to produce use case (diagram and description), process flows, business process mapping and notation (BPMN), designs of requirements in form of Wireframe and Mock-ups.

Best Buy – Toronto, ON March 2018- Oct 2020

Business Analyst

Performed BA activities in Agile following Scrum framework for development of web portal page.

Extensively used Jira to create Product backlog and sprint backlog and to track bugs in the code.

Supported PO along with ScrumMaster to identify business needs and translating it to the dev team for code development in the form of user stories.

Reduced the managerial effort by conducting sprint ceremonies in absence of ScrumMaster and lead a small team of 5 people in stand-up meetings.

Assisted retrospective meetings to discuss problems that occurred during the sprint and overcame them for future sprints and prepared lessons learned document.

Facilitated stakeholders' meetings to document changes and implemented procedures to test changes. Identified Use Cases from the requirements and created Use Case Diagrams, Activity Diagrams and Sequence Diagrams, based on UML Methodology draw.io.

Created Wire Frames and Screen Mock ups in MS Visio.

Carried out User Interface UI analysis with the business team to validate accuracy of the prototypes being developed.

Contributed to personal and team development of skills and abilities through training, junior / peer business analyst mentoring and contributions.

RBC Bank - Toronto, ON June 2017- Feb 2018

Business Analyst

Involved with Post Production support to address the incidents and tickets from end-users, analyzed the problem and provided solution or escalated to other IT teams.

Interfaced with stakeholders and facilitated communication between the customer and the IT department to act as a link between the user and the development team to explain the business and IT processes.

Proactively created specific questionnaires and interviews for SMEs, clients and business users to determine the requirements for the successful completion of the project.

Participated in feasibility and risk analysis taking into account the relevant factors of the project in order to identify the critical business and high-risk areas of the application.

Served as a liaison between business users and developers to submit requirements and changes, clarify questions and issues related to the project.

Utilized MS Visio to create UML diagrams, including use case diagrams, activities and classes to extract business process flows and workflows, helping development and Quality assurance teams to understand the requirements.

Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.

Developed a user acceptance test plan and test case scenarios to help a select group of key end users test the application UI and functionality.

Manulife Insurance - Toronto, ON Mar 2016 –May 2017

Jr. Business Analyst

Communicated closely with external, internal stakeholders (Dev, QA, UX, and Product) and end users to address business and user requirements in the form of Business Requirements Documents (BRD) also to understand, analyze and collect / validate requirements.

Reviewed and edited requirements, specifications, business processes and recommendations related to proposed solutions and developed functional specifications and system design specifications for ongoing project

Documented and converted requirements into functional and technical specifications furthermore modeled Business process flows with UML, activity, and sequence diagrams.

Conducted business meetings like JAD meetings with various stakeholders and reviewed developed proposals that offer a uniform process of communication, escalation and problem solving.

Managed multiple schedules in an organized manner when working with different teams and understood the business issues along with data challenges.

Articulated business requirements from user interviews, and workshops and then converted those requirements into technical specifications for developers. Worked with other team members in reviewing elicited requirements via the use of Use Case Diagrams and Activity Diagrams.

Documented artifacts including, Functional and Non-Functional requirements, Wireframe, Mockups and flowcharts.

Prepared daily bug status reports and carried out progress meetings with the quality control team and tracked bugs with clear aim to identify and document all issues, functional gaps, and new functional requirements.

Involved in process flow monitoring and creation of business process verification plans, implementation, and creation of user testing checklist manuals for the UAT phase.

Worked on change management and general project preparation activities.

Education

Osmania University, Hyderabad, India August 2011- May 2015

Bachelor of Engineering

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