Support Representative Administrative Assistant

Judy S. Roberts

678-***-****, *******@*******.***, Canton, GA

Proficient in Microsoft Windows: Word, Excel, PowerPoint, Lotus Notes, Outlook, QuickBooks, Computer Ease

Currently enrolled in AAPC CPC course.

PROFESSIONAL EXPERIENCE

IBM International Business Machines 2001-2015

Administrative Assistant

Planned all international/domestic travel, expense reconciliation and agendas while adhering

to all company approval guidelines

Handled contacts across organizational levels

Worked with sensitive information while maintaining confidentiality

Organized schedules/calendars, prioritizing to avoid conflicts

Planned and executed events including site plan, agendas, logistics and all other non-meeting activities

Presented contract reviews monthly to the customers via PowerPoint presentations

High level customer service skills

Customer Support Representative/Technical Support Representative 1995-2001

Worked independently with minimal supervision.

Performed with excellent oral and written communication skills.

Worked in difficult situations and maintained a positive attitude.

Supported customers on the telephone.

Dermatology Associates, Fayetteville, Arkansas 1993-1995

Office Manager/Secretary

Handled all front office duties including personnel, insurance, billing, scheduling and transcription

Eastern Oklahoma Orthopedics, Tulsa, Oklahoma 1989-1992

Administrative Assistant

Responsible for all personal and professional administrative support for 12 orthopedic surgeons

Orthopedic transcription including surgery, appointments, books

Front Office Manager

Insurance, scheduling and patient billing

EDUCATION

University of Arkansas, Bachelor of Science

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