Keyonna Parker

Woodbridge, VA *****

adp3kx@r.postjobfree.com

+1-540-***-****

Attentive and passionate secondary school social studies teacher focused on creating a positive environment in which students can learn and grow. Incorporates interdisciplinary knowledge in the classroom to engage students, strong knowledge of different teaching methodologies and developing lesson plans.”

Recent Administrative Medical Assistant graduate seeks an opportunity with local healthcare organization where education, skills and experience are utilized for the success of the business and support of patients/clients.

Authorized to work in the US for any employer

Work Experience

Child Care Teacher

Children of America

October 2019 to Present

• Leading the development of your department's curriculum.

• Assessing lesson plans and current teaching methods.

• Implementing strategies to improve any identified shortcomings.

• Contributing to the leadership and management of the school.

• Supporting, guiding, and reviewing other members of teaching staff.

• Teaching demonstration lessons for the edification of fellow teachers.

• Working with other departments to contribute towards the general improvement of the school. Medical Receptionist

Nursing home - Stafford County, VA

June 2016 to Present

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

• Ensures availability of treatment information by filing and retrieving patient records.

• Maintains patient accounts by obtaining, recording, and updating personal and financial information. Call Center Customer Service Representative

Alorica - Fredericksburg, VA

March 2013 to Present

• Resolve customer complaints via phone, email, mail, or social media.

• Use telephones to reach out to customers and verify account information.

• Greet customers warmly and ascertain problem or reason for calling.

• Cancel or upgrade accounts.

• Assist with placement of orders, refunds, or exchanges.

• Advise on company information.

• Take payment information and other pertinent information such as addresses and phone numbers.

• Place or cancel orders.

• Answer questions about warranties or terms of sale.

• Act as the company gatekeeper.

• Suggest solutions when a product malfunctions.

• Handle product recalls.

• Attempt to persuade customer to reconsider cancellation.

• Inform customer of deals and promotions.

• Sell products and services.

Lead Teacher

Loving Arms - Stafford County, VA

August 2017 to June 2019

• Assist in development of curriculum standards and mapping

• Assist in training Art Studio Teachers at other centers or develop training materials for other Art Studio Teachers outside of his/her center

• Building relationships with parents by communicating frequently to inform them of student academic and personal growth

• Create, utilize and reflect upon long-term plans, unit plans, unit assessments, and weekly lesson plans in instructional practice

• Develop a strong knowledge of special education law, the Response to Intervention model, and IEP management

• Establishing an exemplary classroom culture that balances high expectations with love and support

• Informing and counseling students and parents when social issues arise, demonstrating a nurturing and concerned nature

Crew Leader

McDonald's - Stafford County, VA

March 2015 to June 2016

• Attend in-service meetings as scheduled by the Manager/Lead

• Cleaning conference rooms

• Cleans and stocks customer eating area(s), work stations, and equipment

• Cleans and stocks work area

• Communicate with the Manager daily to understand and properly prepare menu for the day Education

High school or equivalent in Medical Assisting

Daymar Institute-Nashville - Tennessee

September 2017 to December 2020

Bachelor of Science in Healthcare Administration

North Stafford High School - Stafford, VA

September 2013 to June 2016

Skills

• Early Childhood Education

• Infant Care

• Meal Preparation

• Babysitting

• Teaching

• Toddler Care

• Customer service (4 years)

• Medical receptionist (3 years)

• Childcare

• Sales

• Typing

• Special Education

• Special Needs

• Medical Scheduling

• Medical Records

• Google Docs

• EMR systems

• Medical office experience

• Bilingual

• Medical terminology

• Spanish

• Documentation review

• Vital signs

• Athenahealth

• Intake

• Patient service

• Management

• Databases

• Multilingual

• Supervising experience

• Cash handling

• Windows

• Benefits administration

• Medicare

• Live chat

• Production planning

• Phone triage

• Tax experience

• WordPress

• Patient care

• Medical billing

• CPT coding

• ICD-10

• Medication administration (1 year)

• Customer support

• E-commerce

• Salesforce

• Marketing automation

• Multi-line phone systems

Certifications and Licenses

CPR

Present

Medical Administrative Assistant

Present

Early Childhood Education

Present

First Aid Certification

First Aid Certification

Certified Medical Assistant

BLS Certification

BC/BE

Certified Medical Administrative Assistant

Child Development Associate Certification

Certified Compensation Professional

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