Photo Specialist Customer Service

TRACEY NARED

**** ****** ******, #** *****, NY **457 646-***-**** ********@*****.***

SUMMARY

Passionate, trustworthy, and responsible Customer Service Representative with over 20 years of experience in telephone customer service, including sales, technical support, cash balancing, handling, and troubleshooting. Highly skilled in training, account management, and building lasting and strong relationships. Detail–oriented individual who exemplifies professionalism, and an ability to multi-task, prioritize and mange time effectively. Successful track record of conferring with clients by telephone and in-person in order to provide them with information regarding products or services. Demonstrated ability to contact customers, respond to their inquiries, resolve issues, and efficiently work independently as well as collaboratively.

CORE COMPETENCIES

●Zendesk/Talkdesk

●Typing

●Conflict Resolution

●Microsoft Office

●Adaptability

●Persuasion

●Technical/Product Knowledge

●Computer Competence

●Problem Solving

●Effective Communication

●Understanding of Customer Psychology

●Intercom

●Time Management

●Negotiation

●Active Listener

●Employee Training

●Empathy and Compassion

EXPERIENCE

Minutes Car Service LIC, Queens, NY 2015 - 2017

Customer Service Representative

Assisted clients with reserving business related and personal car service. Served as a liaison between driver and client, provided services information and resolved any problems that emerged. Expeditiously dispatched the workload of calls given to the various divisions of drivers each day.

●Managed high volume customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.

●Scheduled and dispatched drivers and vehicles to appropriate locations according to customer requests, specifications, or needs.

●Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution.

●Addressed customer concerns and questions, maintaining in-depth knowledge of company policies to minimize need to redirect calls.

●Maintained necessary documentation and files.

●Conferred with customers or supervising personnel to address questions, problems, or requests for service.

●Calmly communicated accurate information to supervisors and EMS personnel during crisis situations.

●Developed reputation as an efficient service provider with high levels of accuracy.

●Maintained and distributed high priority and confidential information.

●Maintained customized services to existing clients to ensure client retention.

●Trained and developed all new employees on company policies, procedures, and systems.

●Recognized highly by managers and staff for exceptional work speed, knowledge and customer service.

●Completed additional tasks as assigned.

TRAYCEE NARED 646-***-****) PAGE 2

First Corporate Sedans, New York, NY 2007 - 2011

Client Service Representative

Assisted clients with reserving business related and personal car service. Acted as a liaison between driver and client, provided services information and resolved any problems that emerged. Expeditiously dispatched the workload of calls given to the various divisions of drivers each day.

●Managed client calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment.

●Planned driver’s itinerary to ensure timely pick-up and delivery of clients.

●Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution.

●Maintain detailed accounts of clients and ride information.

TeamHealth, Knoxville, TN 2007 - 2011

Account Representative

●Assisted patients in filling out registration and admission forms and obtained necessary information such as medical histories.

●Recorded and verified insurance plans and coverage by creating and maintaining liaison with insurance company personnel.

●Responded to patient billing or financial inquiries, directing to appropriate departments, as necessary.

●Processed payments for insurance companies and patients either electronically or manually within established timeframe, and set up payment plans with debtor.

●Followed-up with insurance companies on billed claims regarding claim status and resolution of payments in a timely manner.

●Maintained confidentiality in regards to patient account status and the financial affairs of clinic/corporation

Greyhound Bus Lines, Knoxville, TN 2005 - 2006

Ticket Agent

●Greeted and helped passengers with their flight reservations.

●Handled ticket cancellations, alterations, refunds and notified passengers when a bus was delayed or canceled.

●Answered inquiries regarding bus schedules and accommodations.

●Announced arrival and departure information, using public-address system.

●Prepared merchandise for shipment.

●Completed additional tasks as assigned.

Tel-Aviv Car Service, New York, NY 2002 - 2004

Reservationist

●Assisted clients with reserving various types of car service.

●Acted as a liaison between driver and client.

●Trained new employees on company policies, procedures, and systems.

Wolf Camera, New York, NY 2000 - 2002

Photo Specialist

●Assisted customers with film development, special orders, restoration of photos, and sales of cameras and accessories.

●Ordered replacement stock.

●Scanned, bagged and collected payment for purchases.

TRAYCEE NARED 646-***-****) PAGE 3

Good Shepherd Services, New York, NY 1998 - 2000

Youth Development Counselor

●Provided direct supervision of 14 residents and was accountable for their whereabouts at all times.

●Managed residents' behavior; maintained order.

●Implemented daily living routines, schedules and procedures.

●Ensured the safety of the residents and maintained security and high standard of cleanliness throughout the house.

●Provided individual and group counseling for residents and, when appropriate, worked with residents' families and participated in the development and execution of treatment plans that included supervised home visits, recreational activities, etc.

●Maintained records, logs, and reports and adhered to documentation requirements.

●Participated in the planning and execution of educational, recreational, and personal enrichment activities.

●Ensured the proper care and supervision of supplies and Agency equipment.

●Participated in ongoing meetings, conferences and training programs.

●Interacted and communicated with Good Shepherd staff in matters related to, but not limited to, the needs of the residents and the program in general.

●Provided safe transportation for residents.

●Escorted residents to and from court, school and other appointments.

●Attended all mandatory training required by ACS and GSS.

●Adhered to all pertinent ACS regulations.

●Effectively used the Missouri model of group treatment.

●Effectively used and practiced the Sanctuary Model tools: safety plans, community meetings, psycho-educational groups, team meetings, red flag reviews, treatment planning conferences (or similar), and self-care in the department/program to create a non-violent and trauma-sensitive culture.

●Promoted and modeled the seven Sanctuary Model commitments to create a non-violent and trauma-sensitive culture.

●Integrated the Sanctuary Model SELF (Safety, Emotional Management, Loss and Future) framework into daily practice to ensure quality care and an effective work environment.

●Performed other duties as assigned.

Conway Department Stores, New York, NY 1996 - 1998

Cashier

●Pleasantly dealt with customers to ensure satisfaction.

●Handled cash, credit or check transactions with customers.

●Scanned goods, ensured pricing was correct, and collected payments.

●Issued change, receipts, refunds, or tickets.

●Counted money in cash drawers at the beginning and end of shifts to ensure that amounts were correct and that there was adequate change.

●Resolved customer complaints, guided them and provided relevant information.

●Maintained clean and tidy checkout areas.

●Kept reports of transactions.

●Processed returns and checked to see if items were damaged.

●Answered customers' questions and got a manager if answer did not solve the issue.

EDUCATION

High School Diploma (1984)

St. Pius V High School, Bronx NY

Touro College, New York, NY

Earned 16 credits towards an Associate of Science Degree, 1988-1990

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