Customer Service Chase Bank
Resume:
Artesia Ashford
Chicago, IL *****
*******.****@*****.***
To obtain a position with a company where I may use my customer service experience, with the opportunity for growth and advancement.
Work Experience
R.o.P
Chase bank - Chicago, IL
October 2019 to February 2020
Due to confidentiality contract I am not able to discuss what job duties and or functions were done. EVS Housekeeping
West Suburban Hospital - Chicago, IL
March 2019 to January 2020
Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks. Maintaining a clean and sanitary kitchen area.Making beds and changing linens Washing windows Vacuuming and cleaning carpets and rugs.Sorting, washing, loading, and unloading laundry Ironing clothing item Using any cleaning equipment such as vacuums, mops, and other cleaning too. Keeping bathrooms stocked with clean linens, toiletries, and other supplies.Cleaning mirrors and other glass surface. Emptying trash receptacles and disposing of was.Steaming and cleaning Washing blinds Tidying up room. Monitoring cleaning supplies and ordering more as needed. Reporting any necessary repairs or replacements Sales Associate
Hudson News
January 2018 to July 2018
• Greeted and acknowledged customers and maintained a solid product knowledge to assist customers with questions
• High volumes of cash handling and customer service skills. Managed telephones and all correspondence.
• Focuses on improving efficiency of sales and securing loyal, repeat customers.
• Accustomed to working in fast paced environments with the ability to think quickly and successfully handle difficult customers.
• Putting together displays and merchandising.
• Stocked and organized shelves and stockroom.
• Maintained appearance of store.
Administrative Assistant
Lawrence Hall Youth Services - Chicago, IL
May 2017 to October 2017
• Maintained the reception area
• Maintained Lawrence youth services records
• Served as point of contact for Lawrence hall youth services
• Performed administrative duties such as filing, faxing, scheduling and placing orders
• Assisted in answering Lawrence y’all youth services questions
• Greeted visitors, clients, customers and students, directed phone calls, and set up appointments
• Managed day-to-day operations of Lawrence hall youth services
• Reviewed, sorted, and distributed incoming mail
• Ordered and distributed work orders
• Scheduled meetings
Education
High school or equivalent in General
Joshua Johnston Fine Arts - Chicago, IL
June 2011 to June 2015
Skills
• Typing (2 years)
• Microsoft Word (2 years)
• Customer Service (6 years)
• Food Preparation
• Food Service
• Word Processing
• Merchandising
• Presentation Skills
• Laundry
• Hospital Experience
• Environmental Services
• English
• Security
• Microsoft Powerpoint
• Memory Care
• Dementia Care
• Conflict Management
• Caregiving
• Alzheimer's Care
• Home Care
• Cleaning Experience
• Meal Preparation
• Hospice Care
• Senior Care
• Patient Care
• Administrative Experience
• HIPAA
• Microsoft Excel
• Clerical experience
• Microsoft Office
• Warehouse experience
Certifications and Licenses
CNA
Present
CPR
Present
First Aid and CPR
Present
Food Handler
September 2020 to Present
Certificate number IL-1840554
Assessments
Work Style: Reliability — Expert
July 2020
Tendency to be dependable and come to work
Full results: Expert
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skill Summary
Possesses excellent customer service skills including interpersonal communication, mediation and attention to detail ability to assess customer's needs. Proficient in Microsoft word, Power point and POS and software. Skilled and experienced negotiator working in an intense, high volume, high productivity required environment meeting the company objectives. Detailed oriented with strong multi-tasking abilities. Works well in a team or alone to meet the company objectives.
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