Travel Agent Consultant
Resume:
VIOLETA ARGAMASO
Daly City, California *****
***************@*******.***
TRAVEL AGENT
Diligent, focused, concise, highly motivated, well-organized, and enthusiastic travel agent with experience in communication and customer service skills and working as part of team in a busy office environment proactively providing timely, efficient and accurate support.
CORE COMPENTENCIES
Customer Service * Team Leadership * Needs Assessment * Quality Assurance * Client Relations * Regulatory Compliance * Communications * Documentation * Sales
PROFESSIONAL EXPERIENCE
Reservations & Ticketing Agent – CNH International, Burlingame, California 2019 - 2020
·Accurately processed all ticketing and reservation transactions.
·Provided customers with flight departure and arrival information.
·Responsible for reservations and issuing airline tickets.
·Handled and solved agents’ complaints.
·Answered incoming calls and responded to inquiries.
Reservations & Ticketing Agent – Cosmopolitan Travel Service, Burlingame, California 2018 - 2019
·Accurately processed all ticketing and reservation transactions.
·Provided customers with flight departure and arrival information.
·Responsible for reservations and issuing airline tickets.
·Handled and solved agents’ complaints.
·Answered incoming calls and responded to inquiries.
Reservations & Ticketing Agent - GTT International, San Francisco, California 2014 - 2018
·Accurately processed all ticketing and reservation transactions.
·Provided customers with flight departure and arrival information.
·Responsible for reservations and issued airline tickets.
·Handled and solves agents’ complaints.
·Answered incoming calls and responds to inquiries.
Travel Consultant - Lucky Tours, Inc., San Francisco, California 2008 - 2014
·Responsible for sales report and accounts payables
·Responsible for over-all operations of branches pertaining to travel needs.
·Monitored and updated the company’s travel website.
EDUCATION
Lyceum of the Philippines, Manila, Philippines 1974 to 1979 Bachelor of Science in Foreign Service
References available upon request.
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