Board Member Inner Harbor
Resume:
********.*********@*****.***
Upper Marlboro, Maryland 20772
Affiliations
Maryland Tourism Education Foundation Board Member
Visit Baltimore Education and Training Foundation Board Member
National Association of African Americans in Human Resources Board Member
Eastern Region Labor Council Member
Education and Training
Southeastern University, BA
Business Administration
Washington, DC
Certified Human Resources Professional, Society of Human Resources Management
CARMILLA M. STEWART, SHRM-CP PHR
Summary
Driven and decisive Director of Human Resources offering 25+ years of experience managing human resources teams to deliver compliance, personnel communication, and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.
Experience
Gaylord National Resort & Convention Center - Director of Human Resources
National Harbor, MD
06/2018 – Current
Improved Employee Engagement Survey by 3 points.
Led the planning, evaluation, and the follow-up of the Employee Engagement Survey related activities.
Manage the labor environment for the market.
Led the assessment of the property leadership pipeline through Human Capital Planning activities.
Partner with property leaders to analyze open positions to balance the development of existing talent and business needs.
Led the placement, training, and mentoring of management trainees – college graduates.
Managed and translated business priorities into Human Resources strategies.
Member of the executive committee.
Managed multiple collective bargaining agreements.
Managed more than 2000 employees.
Compensation Leader for the market.
Consulted with HR management to devise and update policies based on changing industry and social trends.
Monitored organizational compliance with federal, state, and local policies and regulations.
Conducted training for managers and supervisors in conflict resolution and employee management skills.
Maintained knowledge of regulatory changes, latest trends, and employment laws.
Assigned tasks and evaluated employee performance.
Facilitated professional development and certification activities for staff.
Prepared and administered annual department budget.
Negotiated collective bargaining agreements with labor unions by highlighting company profit and operational outcomes.
Baltimore Marriott - Market Director of Human
12/2016 - 06/2018
Waterfront, Baltimore Marriott Inner Harbor, and Sheraton Inner Harbor Led the planning of the Hourly Total Compensation Strategy for all four city hotels.
Led the planning, evaluation, and the follow-up of the Engagement Survey related activities.
Led the Starwood integration for all Human Resources related activities at the Sheraton.
Manage labor environment for market.
Improved Associate Engagement by 8 points.
Partner with stakeholders to change MRP zone for the market.
Coordinated and participated in succession planning activities for the hotels.
Partner with properties leaders to analyze open positions to balance the development of existing talent and business needs.
Led the Starwood integration for all Human Resources related activities at the Sheraton.
Waterfront, Marriott, Harbor - Director of Human Resources
02/2015 - 01/2017
Led the planning and implementation of the conversion to Banquet Gratuity for the Marriott Baltimore City hotels.
Created a staffing strategy to employ students from Puerto Rico.
Led the planning of the Hourly Total Compensation Strategy for all three city hotels.
Led the planning, evaluation, and the follow-up of the Engagement Survey related activities.
Improved Associate Engagement by 11 points.
Coordinated and participated in succession planning activities for the hotels.
Partner with properties leaders to analyze open positions to balance the development of existing talent and business needs.
Baltimore Renaissance Harborplace - Director of Human Resources
Baltimore, MD
01/2013 - 12/2015
Renaissance Harborplace, BWI Airport Marriott, and Aspen Wye River Conference Center, Led the planning of the Hourly Total Compensation Strategy for all three hotels.
Led the planning, evaluation, and the follow-up of the Engagement Survey related activities.
Coordinated and participated in succession planning activities for the hotels.
Partner with properties to analyze open positions to balance the development of existing talent and business needs.
Improved our Time to Fill for hourly and management positions for all three hotels.
Renaissance and Residence Inn Arlington Capital View Hotels - Market Director of Human Resources
Arlington, Virginia
01/2010 - 12/2015
Led the recruiting, hiring, and onboarding of 250 staff member for hotels openings.
Partner with Operations Leader to create a total hotel service audit to improve Overall Guest Satisfaction.
Led the planning, evaluation, and follow-up of the Engagement Survey related activities.
Improved Associate Engagement by 8 points.
Partner with Leadership Team to improved Leadership Index by 7 points.
Led planning of the Hourly Total Compensation Strategy for both hotels.
Partner with Finance Leaders to reduce Associate Relations Spend by $10,000.
Improved our Time to Fill for hourly and management positions by 10 days.
Coordinated and participated in succession planning activities for the hotels and market.
Bethesda North Marriott - Lead Market Director of Human Resources
Gaithersburg, Maryland
01/2006 - 01/2010
Led the planning of Hourly Total Compensation Strategy for the Suburban Maryland Market.
Improved Associate Engagement by 5 points at Gaithersburg and 2 points at Bethesda North.
Reduce Turnover by 10% at Bethesda North.
Implemented strategies that effectively delivered Human Resources Services for both hotels.
Led the creation and implementation of new associate policies for the Suburban Maryland Market.
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