Records Supervisor Office Assistant

Gail Thornton-Radford

PO Box ***

Pikeville, NC *7863

Phone: 919-***-****

EMAIL: ***********@*****.***

Objective

I am seeking a part-time or full-time position to utilize my knowledge & experience in an office setting. I am a detail-orientated with excellent interpersonal, planning and customer service skills. I am a committed & hard working individual who enjoys a challenge. I am able to work effectively in a team environment as well as working independently. I am willing to work any schedule & I am able to make decisions and solve problems.

I retired from the State of NC with 30 years of service effective January 1, 2022.

WORK HISTORY

Longleaf Neuro Medical Treatment Center, Wilson, NC

Human Resources

Administrative Specialist I/Lead Timekeeper

May 2019 thru December 31, 2021 – Retired effective January 1, 2022

Customer Service to staff and other outside agencies

Reviews time entries into NC Integrated System formerly known as BEACON/SAP for all staff

Verify accuracy of time keyed, ensure manual time entry logs are maintained and entered into BEACON/SAP

Evaluate overtime, shift premium, work schedule rules, exemption status, leave balances to ensure proper time recording is completed

Review all separated/resigned staff time records and clears exiting/transferring staff for separation

Maintain accurate & organized timekeeping records

Provide orientation training to New Hires each month

Compile daily & weekly reports for timekeeping

Send back incomplete timesheets to staff or supervisor for correction

Provide leave balances on each staff for their Nursing Supervisor

NC Dept. of Public Safety – Johnston Correctional Inst.

Smithfield, NC 27577

Administrative Associate II

January 2019 to May 2019

Answer telephone for maintenance department

Process purchase orders, reconcile p-cards, credit card purchases

Receive, process and track work orders & emergency request for service

Prepare correspondence, memorandums, forms, requisitions and reports for maintenance

Maintain a list of inventory equipment that has been removed from facility

Receive and verify amounts on packing slips; attaches slips to purchase order, ensure that invoice has not already been paid

Create files on each new equipment assigned to maintenance

Send weekly staff timesheets to Personnel

Submit inmate hours to Programs

NC Dept. of Public Safety – Juvenile Justice – District 7

Rocky Mount, NC

Administrative Associate II

January 2016 to January 2019

Receptionist for Edgecombe & Nash County office

Assist public, law enforcement, judicial officials and others

Daily data entry into NC JOIN, OPUS, MS Office Applications

Notarize legal forms for petitions & secure custody orders for staff & LEO

Prepare certified letters for staff

Review court dockets to ensure day in court has been keyed in NC JOIN

Maintained all preventative maintenance and inspections on all state vehicles

Schedule consultations appointments for undisciplined or petitions

Submit travel logs to area office by the 5th of each month

Responsible for all office equipment & ordering supplies

Submit, file and maintain inventory & equipment reports

Collect & compile data for court reports

Complete interview packages for upcoming interviews & schedule interviews for open positions

Responsible for researching monthly reports for each juvenile counselor

Responsible for safety inspections in JJ office & vehicles

Volunteer for SECC for two years in District 7

NC Dept. of Public Safety – Johnston Correctional Inst.

Smithfield, NC 27577

Office Assistant IV

January 2000 to December 2015

Receptionist for facility

Provide support to Warden & Asst. Warden, other staff or offender families

Greet & direct all visitors & check ids & assign a visitor pass

Responsible for filing confidential information, prepare monthly reports, transportation, overtime justification reports.

Updated all DOP manuals & notify other staff of changes

Assist Warden with creating documents in excel & word

Assist with Disciplinary Hearings, review OPUS screen for offender information, maintain strict confidentiality

Maintain all office equipment & order supplies

Complete disapproved publication log that have been appealed by offender. This log was sent to Raleigh for a decision.

Screen incoming mail for offenders, open mail & distribute to appropriate staff

Assist Personnel department by filing & keying staff time into Beacon weekly, provide assist during job interviews

Gather & type departmental monthly reports & submit to Raleigh by deadline

Assist Canteen Inventory weekly

Responsible for PSO cases in Correspondence Tracking System program

Gather information for civil summons & EEO cases

Other duties as needed

NC Dept. of Vocational Rehabilitation

Smithfield, NC 27577

Casework Assistant

April 2017 to January 2000

Support for Mental Health & Physical Caseloads

Client contact, schedule appointments for intake process

Collect information from client for eligibility for services

Provide transportation to clients for doctor visits, job interviews, etc.

Enter authorization for service in computer, submit bills & invoices to State office

Answer all telephones & distribute messages to appropriate counselor

Process release of information from other agencies

Open & distribute all mail

Instruct Employment Marketing skills class for VR clients

Prepare monthly reports

Wake County Mental Health

Raleigh, NC 27610

Office Assistant II

May 1992 to April 1997

Medical Records

Provide assistance to staff & other agencies, answer telephones, schedule appointments

Manage patients’ health records & history

Conduct audits for deficiency reports, gather patient information & file

Prepare new patient charts, ensure records are organized, accurate & complete

Safeguard patient records & ensure that everyone complies with HIPPA standards

Transfer & key data into main system database

Process release of information, schedule appointments, process lab work & file results

Follow all departmental, state & federal policies

Process court orders & involuntary commitments

Provide coverage to switchboard and other satellite office sites in Raleigh & Fuquay Varina

Provide training to new staff, pulled medical records for scheduled appointments

Wake County Health Dept.

Temporary Position for Flu Vaccine

Raleigh, NC 27610

October 1991 to April 1992

Temporary position in medical records

Schedule appointments for flu vaccine

Answer telephones & assist caller with pertinent information

Responsible for filing lab orders into medical record, check records for deficiency

Assist staff & public by gathering information needed

Organize records for audits by medical records supervisor

File medical records daily & file all medical information in chart

Sort & file all medical documents

SKILLS

MS Office, Beacon, NCJOIN, OPUS, NCAS, E-procurement

Graduated Rosewood High School in 1987

Attended Johnston Community College

REFERENCES

Tamika McRae-Perkins 252-***-****

Patricia Moody 843-***-****

Joseph Hall 919-***-****

Lori Henderson 919-***-****

Don & Donna Mial 919-***-****

Jenny James 910-***-****

Debbie Keith 919-***-****

Ralph McNeil 919-***-****

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