AHMED SHAIKH

Trombay, Mumbai ****** +91-877******* adp3ge@r.postjobfree.com

SUMMARY

A Microsoft Office 365 Technical Consultant and have expertise in SharePoint Online and OneDrive for Business. I have 1 year and 5 months of experience in providing support for premier line of business for Microsoft.

EXPERIENCE

Technical Consultant, Wipro Pvt Ltd.

June 2018 - PRESENT

Client: Microsoft

Expertise: Microsoft Office 365, SharePoint Online and OneDrive (Premier Agent for Microsoft SharePoint Online)

Roles and Responsibilities:

Frontline Microsoft Engineer supporting Microsoft Office 365 product specifically SharePoint Online, and One Drive for Business. Support deployment of Office 365, and performed support duties for the users in United States

Troubleshooting the issues of SharePoint Online faced by global customers

Worked closely with Technical Lead, and Technical Advisor (Microsoft) to develop more efficient ways to fix the issues

Assisted in keeping a daily log of SharePoint Online issues and worked further on the same to help the users fixing the problem

Often participated in long-term SharePoint Online Triage, and research projects conducted by o Microsoft’s Senior Escalation Engineers, Technical Advisors which were designed to make the SPO process more efficient

Helped customers in resolving Office 365 tasks, and issues using PowerShell, SharePoint Online Management Shell. Also, performed PowerShell, and CSOM (Client-Side Object Model) scripts to automate processes at customers end

Helped configure, customize and migrate documents, items to SharePoint Online document libraries, lists respectively

Experience configuring and maintaining SharePoint Enterprise Search, index configurations, scheduling, & optimizing content crawling

Sound understanding of SharePoint polices, site collections, 365 Group Sites and permissions

Troubleshoot Workflow, InfoPath, SharePoint Designer issues

Subject Matter Expert in User Profile Application and Security & Compliance Admin Center

SKILLS

Microsoft Office 365:

Management of Office 365 Portal (Manage User/Group, Handle Support Tickets)

SharePoint Online Administration (User Profiles, External Sharing, Sites)

Managing site collections, Office 365 groups and permissions

Performing migration using SharePoint Migration Tool and ShareGate

Troubleshooting and configuring SharePoint 2013 and 2010 Workflows

Microsoft OneDrive (Sync and Client Troubleshooting)

Microsoft Stream (Portal Management and troubleshooting)

Microsoft Forms

Office Cloud and Desktop Office Application (Troubleshooting)

Exchange Online Mailbox Migration

Exchange Online Administration

Security & Compliance (Policies, DLP, Retention, Alerts and Audit Logs)

Configuration and installation of Azure AD Connect

Active Directory Domain Services:

Configuration and Installation

User and Computer Accounts Management

Group Policy Management

FSMO Roles

DNS Server

Active Directory Partitions

Types of Trust in AD DS

Basic understanding of Backup and Recovery

Networking:

Concepts of Networking

DHCP Server, APIPA

OSI Layers

IP Address, Ranges and Types

Operating System:

Windows based

EDUCATION

Year

Examination

Institution

Marks Obtained

University

2018

BSc in Computer Science

Acharya College

Passed

University of Mumbai

2014

XII – HSC

SRP Jr.College

60.77 %

Maharashtra State Board

2012

X - SSC

Saraswati Vidyalaya

72.55 %

Maharashtra State Board

CERTIFICATION

A+/N+ from MyFen Technologies

Completed Personality Development from TISS

PERSONAL DETAILS

Name

Ahmed Ibrahim Shaikh

Date of Birth

29th March 1996

Gender

Male

Marital Status

Unmarried

Languages known

English, Hindi, Marathi and Urdu

Hobbies

Debate, Teaching, Reading

Permanent Address

G-SECTOR, L-LINE, ROOM NO: 21, CHEETA CAMP, TROMBAY, MUMBAI-400088

Contact this candidate