Customer Service Public Area
Resume:
Shirin Gowry
Burlington, ON, L7R 1J7
*********@*******.***
OBJECTIVE:
Dynamic and versatile Customer Service Skills, and organizational skills as well as a dedication to improve Customer Satisfaction with over twenty-five years of experience. To obtain a position that will enable me to use my strong Customer Service background and ability to work well with people to serve your company to the best of my knowledge.
WORK EXPERIENCES:
05/2011 -09/ 2021 – Tigis Pleasure Craft Own Company - Mauritius
Tourist Guide
Tour guides assist clients with travel and touring in unfamiliar areas.
Knowledge of a place to help plan trips and points of interest.
Serve clients who are first time visitors to a place by providing them with information and assisting with all aspects of travel and entry.
Provide recommendations for restaurants or other interesting sites and help if there is a problem with a hotel room or other travel service.
Greeted clients and developed itineraries based on interests and needs.
Provided clients with informative literature
Showed clients around different points of interest and answered any and all questions to the best of my ability.
01/2006 - 04-2011 Shandrani Resort and Spa, Mahebourg, Mauritius Island
Guest Relation
Assists in overseeing and managing the day-to-day operations of the Housekeeping Department.
Maintaining the high standards of service and cleanliness.
Responsibilities include, but are not limited to, supporting the Director of Housekeeping, motivating and directing line level talent to ensure consistent and outstanding productivity in turndown, guest room and public area services.
Training and counseling staff in duties and policies.
Providing guest assistance and satisfaction, and completing all necessary administrative duties and reports.
01/2000 - 10/2005 - CMT – Company Textile LTD, Mauritius
Receptionist
Serves visitors by greeting, welcoming, and directing them appropriately.
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Informs visitors by answering or referring inquiries.
Directs visitors by maintaining employee and department directories.
Maintains security by following procedures, monitoring log books, and issuing visitor badges.
Operates telecommunication system by following manufacturer’s instructions
Keeps a safe and clean reception area by complying with procedures, rules, and regulations.
Supports continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by accomplishing related results as needed.
1991 - 2000 - Baby-sitting Part Time - Sri Lanka / Mauritius
1988 - 1990 - Guest Relation Services -Hilton Hotel, Dubai UAE
EDUCATION:
1981 - 1986 - Eden College, Mauritius
LANGUAGES:
English and French: Fluent in speaking and writing
SKILLS:
Knowledge of Microsoft Word, Excel, PowerPoint, and Internet
Knowledge of Translation French/English
PERSONALITY:
Honest, friendly, reliable, sociable, flexible and enjoy working with people
Creative and strong organization skills and enjoy team work
Enthusiastic, highly motivated, energetic worker and adapt easily to new situations
Ability to maintain an excellent image of the company, its products and services to coordinate and communicate at all levels.
*** Reference upon request available***
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