Customer Service Store Manager

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

LACY J

RATLIFFE

L

**** **** ****** **, ******, Florida 34117, 239-***-****, *************@*****.*** Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Team development Budget administration Task delegation Schedule management Project management Staff training Safety monitoring Expense tracking Schedule preparation Cash handling Strong communication Budget control

Performance management Team leadership Policy implementation Complex problem-solving Employee training Business development Schedule coordination

Co-owner and Manager July 2017 - December 2020

Golden Vape Naples, FL

Managed legal requirements for business operations such as taxes and business permits. Supervised teams and provided clear objectives and consistent, performance-oriented policies. Planned and executed strategies to increase business and drive profit growth. Prepared schedules and assignments to meet short- and long-term business demands. Met financial targets by establishing budgets and controlling expenses. Investigated new sales trends and capitalized on opportunities to increase company business. Demonstrated safety procedures and monitored compliance. Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

Kept all paperwork current and compliant with internal standards and legal requirements. Housekeeper/Home Watch January 2013 - February 2017 Personal company-just did it as a side gig Houston, Texas Maintained regular inventory of supplies and ordered parts for specific repairs. Contributed ideas for improving work processes.

Completed accurate work tasks by carefully reviewing every order. Developed solid relationships with staff, customers, and vendors. Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.

Approached and solved work problems with initiative and sound judgement. R

Store Manager October 2003 - November 2013

Factory Brand Shoes (outlet division of Famous Footwear) Naples, FL

Provided consistent feedback and training to empower team members in effective service-delivery. Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment.

Minimized losses with effective security presence for shrink control. Coordinated employee schedules for optimum performance and shift coverage. Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards.

Supervised inventory audits, financial reconciliations, and sales profits reporting.

Maintained high store standards in merchandising, security, and visual presentation. Balanced till at close of business and made daily bank deposit. Coordinated efficient incoming and outgoing product movements, as well as successful merchandising strategies.

Built strong reputation in store and nearby quickly addressing all customer concerns and giving back to community through charitable initiatives.

Monitored budget adherence and promoted expense control through meticulous loss prevention strategies and accurate inventory management.

Maintained optimal employee coverage for business needs with well-prepared team schedules. Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets. Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.

Server/ 3rd Key supervisor January 2000 - October 2003 Rib City Grill Naples, FL

Kept accurate income numbers with well-balanced drawers and properly counted and secured cash reserves.

Coordinated smooth front end operations, including monitoring and managing front-line employee work.

Managed store opening and closing procedures, including counting and balancing drawers and arming alarm systems.

Handled store opening and closing with consistent attention to established requirements. Delivered consistent service to customers with proper staff coverage and well-trained employees. Managed staff training to effectively cover service and performance standards. Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.

Kept employees satisfied and working hard through consistent training, mentoring and support. Trained employees to capitalize on all sales and service opportunities with proactive approaches. Met financial and administrative targets, accurately tracking funds and keeping records current. Boosted sales through successful advertising campaigns. Enhanced customer satisfaction by enforcing service-oriented policies. EDUCATION

Coordinated regular store cleaning and product resets for optimal appearance. High School Diploma May 2002

Lely High School, Naples, FL

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