Entry Operator Client Coordinator
Resume:
MARLON MON DELA CRUZ
OPERATION COORDINATOR – DATA ENTRY OPERATOR – OFFICE ADMIN
OBJECTIVE
CONTACTS:
Abu Dhabi – UAE
*******@*****.***
To associate with an innovative and vibrant organization, this allows me to put my competencies to the best use, to add value to the organization and contribute to my overall growth as an individual. CAREER SUMMARY
• A dedicated team player with excellent interpersonal skills.
• Hardworking, self-motivated, responsible and experienced at working in fast-paced environments.
• Confident and poised in interactions with individuals at all levels
• A great impeccable communication and coordination skills
• Experienced in balancing priorities to achieve short and long term goals
• Unique ability to adapt quickly to new challenges and changing environment
• Ability to face problems with equanimity.
PROFESSIONAL EXPERIENCE
TECHNICAL SKILLS:
Word Microsoft
PowerPoint Microsoft
Excel Microsoft
Computer Skills
Phone Skills
Operations
Research
PROFESSIONAL SKILLS SET
Project Management
Maintenance Operations
Sales Operations
Marketing
Channel Management
Customer Service
Analytical Skills
Communication Skills
Team Management
MAFRAQ INDUSTRIAL, ABU DHABI, U.A.E
• Assist Managers in day-to-day coordination and management of business operational activities.
• Carrying out clerical duties such as answering phone calls, responding emails and preparing documents, including correspondence, memos, resumes, and presentations.
• Data entries of Trip sheets/Waste Manifest form/Disposal coupons/Fuel consumption/ in excel format as well as in company based application and filing.
• Answering questions about organization and provides callers with address, directions, and other information requested.
• Assist the team with administrative task and create Manifest online.
• Receiving PO’s and process the request order.
• Coordinating with Operation team for vehicle roster, deploy and to ensure the request of the client will be delivered on time.
• Directly in contact with the foreman/supervisor for the client requirements.
• Provide clients requirements as required
• Monitor renewal of Company contract of prospected clients.
• Responsible for overseeing contracts for all the clients.
• Maintaining general office files including job files, vendor files and other files related to Company’s operations.
• Manage repairs and maintenance, minor works and other work requests, tracking to completion.
• Ensure compliance with current legislation in the transportation, handling and disposal of waste
• Collate statistics and compile reports often to strict deadlines
• Deal with inquiries and complaints from members of the public both in person and by phone or email.
• Purchasing office supplies, equipment and overseeing the maintenance of office facilities.
• Performing other relevant duties when needed.
• Coordinate office activities and operations to secure efficiency and compliance to company policies.
FIVE M FOR WASTE MANAGEMENT October 2019 – December 2020 OPERATION COORDINATOR / ADMIN SUPPORT October 2021 – Present PERSONAL DETAILS:
Marital Status:
Single
Nationality:
Filipino
Date of Birth:
16th January 1984
Place of Birth:
Dingalan Aurora,
Philippines
Language Spoken:
Tagalog & English
Visa Status:
Tourist Visa
HOBBIES:
Reading
Listening Music
Cooking & Baking
Gaming
Watching Movies
Web Surf
MAFRAQ INDUSTRIAL, ABU DHABI, U.A.E
Welcoming visitors and directing them to the relevant office/personnel.
Carrying out clerical duties such as answering phone calls, responding emails and preparing documents, including correspondence, memos, resumes, and presentations.
Answering questions about organization and provides callers with address, directions, and other information requested.
Coordinate office activities and operations to secure efficiency and compliance to company policies.
Taking and receiving PO’s and handover to appropriate personnel or designated Managers for signing.
Complete the opening and closing of technical and mechanical work report thru Oracle system.
Working on job cards while controlling the workshop flow and closing the job cards, confirming if the vehicle repair has been completed.
Monitors the in and out of vehicles in the workshop averages 40 units vehicle per day.
Monitor and keeping the kilometer mileage of more than 200 units of vehicle.
Prepare and submit daily workshop activities and work in progress reports.
Responsible for maintaining the scheduled maintenance planning board, ensuring that vehicles and OFFICE ADMIN – DATA ENTRY CLERK - RECEPTIONIST August 2016 – April 2019 ALPHAMED WASTE MANAGEMENT (AL KHAYYAT INVESTMENT)
Visa Validity:
15th April 2022
MAFRAQ INDUSTRIAL, ABU DHABI, U.A.E
• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Assist Managers in day to day coordination and management of business operational activities.
• Answering questions about organization and provides caller with address, directions and other information requested.
• Assist the team with administrative task to create manifest through online according to the Bolisaty procedures such as type of waste collection as well the waste generator by daily basis.
• Designates the manifest to the vehicle using for the disposal of all waste collected from waste generator to landfill.
• Distributes and approval for the weights according to the number of bins collected from each assigned manifest.
• Creating a call number to the CRM for fixed schedules collection of waste and Closed Data Entry of Service Notes on daily basis.
• Monitoring all the waste collection to meet the fixed schedules on daily basis.
• Responsible for collecting all the service notes from drivers who has done the waste collection by daily basis schedule.
• Coordinating by sending reports to the operation team & dispatcher regarding for the missed collections.
• Responsible for overseeing contracts for all the clients.
• Issuance of service notebooks to driver and monitor service notes given to the driver before and after used.
• Segregating and filling all the service notes collected and arranged accordingly by each company with the correct dates and type of waste.
• Responsible on sending all the service notes to Mussafah office on daily/weekly basis.
• Responsible on downloading E-Manifest to support the reporting on Monthly basis..
• Provide clients requirements as required & Collate statistics and compile reports often to strict deadlines
• Deal with inquiries and complaints from members of the public both in person and by phone or email.
• Carrying out clerical duties such as answering phone calls, responding emails and preparing documents.
• Performing other relevant duties when needed.
ancillary equipment are maintained to the appropriate frequencies.
Maintains data entry requirements by following data program techniques and procedures.
Maintaining general office files including job files, vendor files and other files related to company’s Operations.
OPERATION ASSOCIATE January 2021 – September 2021
ZONE WASTE MANAGEMENT & RECYCLING
Performing bookkeeping task such as invoicing, process overtime payroll, record cash receipt, handling petty cash and expense tracking.
Purchasing office supplies, equipment and overseeing the maintenance of office facilities.
Performing other relevant duties when needed.
OFFICE ASSISTANT June 2014 – March 2016
AL DAR ENGINEERING DRAUGHTS COPY BUREAU L.L.C
ELECTRA STREET ABU DHABI U.A.E
Performing a variety of general office support duties.
Running general errands for more senior members of staff.
Editing documents for grammar and punctuation, etc.
Reception duties such as greeting and looking after visitors.
Scheduling appointments for senior managers.
Assisting with internet searches.
Answering the phone and dealing with enquiries.
Making sure that the day-to-day office tasks are done properly.
Collecting and distributing the post.
Taking notes or minutes at meetings.
Screening telephone calls.
Monitoring office stationary and then ordering supplies when stocks are low.
Writing reports and correspondence.
Handling incoming and outgoing telephone calls.
Making the tea and providing refreshments for other staff.
Maintaining office equipment such as photocopiers and computers.
Taking messages and transferring calls.
Drafting internal memos.
TELEMARKETING (CLIENT COORDINATOR) November 2012 – April 2013 EMIRATES ADVOCATES AND LEGAL CONSULTANTS
NAJDA STREET ABU DHABI U.A.E
Gathering information from the client.
Schedule appointments for sales staff to meet prospective clients.
Contact businesses and private individuals by telephone to promote products and services.
Handle customer questions.
Obtain customer information including names and addresses.
Record customer details including reaction to the service offered. MARKETING ASSISTANT February 2009 – November 2012
EIGHT ABU DHABI S.A.L RESTAURANT AND BAR (ADD-MIND) THE SOUK AT AL QARYAT AL BERI, SHANGRI-LA HOTEL, ABU DHABI U.A.E
Assist the Marketing Associate with the implementation of a complete marketing program and marketing initiatives.
Specifically, the Marketing Assistant will be required to help write and design marketing materials, which include but are not limited to articles, presentations, brochures, press releases, and monthly company events.
Support customer communication and logistics for events, trade shows, mailings and related activities via telephone and email.
Help with website organization and updates.
Ensure the accuracy and completion of all statutory maintenance documentation completed by
Manage repairs and maintenance, minor works and other work requests, tracking to completion mechanics ie; inspection sheets, driver defect reports, job sheets, etc. and that it is properly filed for the required retention period.
completing data base backups.
Maintains and protect records value by keeping information confidential and secures information by EDUCATION
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
Central Luzon State University (CLSU) Philippines– 2005
HIGH SCHOOL GRADUATE
Triala High School Philippines – 2001
STRENGTHS
Client Service - Ability to respond to the clients and anticipate their needs.
Computer Competency - Is skilled at operating a computer & MS Office Suite.
Document Use - Ability to use and understand documents.
Flexibility - Ability to adapt to changes while keeping the focus on goals and apply knowledge to new circumstances.
Creative Thinking - Ability to look outside the box and develop new strategies.
Target Achievement- Always exceed the target and display exceptional customer service to get promotions.
Personal Credibility - Takes responsibility for actions and shows that one is reliable and trustworthy. Is honest and does his or her fair share.
Persuasive Communication - Skilled at both oral & written communication that can influence others. Uses effectual examples and visual aids that have an impact on the audience. SKILLS
Highly organised and methodical with the ability to follow through processes. Good attention to detail is critical
Detail oriented with strong quality and productivity orientation
Excellent communication skills and ability to build strong working relationships
Ability to deal with clients, internal and external personnel in a professional and courteous manner, and to develop and leverage professional working relationships
Ability to react and adapt quickly to changing strategies Strong organizational and time management skills
Good Oral/Written Communication and Interpersonal Skills, ability to communicate effectively in a professional manner
REFERENCES
Will be provided upon request
Contact this candidate