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Customer Service Resources Administrator

Location:
Columbus, OH, 43224
Posted:
January 31, 2022

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Resume:

● Tracy E. McDaniel

614-***-**** - adp2wy@r.postjobfree.com

TARGETED POSITION: ACCOUNTING MANAGER, AUDITOR, HUMAN RESOURCES ADMINISTRATOR, EXECUTIVE ADMINISTRATIVE ASSISTANT TOCEO/CFO/COO WHAT I OFFER YOUR COMPANY is being a leader who needs no supervision, a visionary, who is effective & cost efficient, that multi-tasks, prioritizes that is adaptable to stress, and does not mind taking on a challenge. As well as someone who is responsible, decisive, flexible, with a Spirit of Excellence, that offers a company 100%, being a team player, that is an analytical problem solver, reliable dependable, of good moral character, a person who will go the extra mile to complete any job tasked asked or required of. Being a role model through discernment with wisdom and understanding hierarchy of chain of command as to working under authority. A quick learner that is down to earth but professional. Willing to relocate to: South Florida

EMPLOYMENT HISTORY

Copart

Title Procurement Specialist

July 2019 - March 2020

● Telecommunications

● Data Entry

● Processing Total Loss Insurance Claims

● Troubleshooting

● Problem Solving

● Customer Service

● Analysis of State Guidelines of legal documents require

● Proofing claims

Customer Service Representative/Call Center

Teleperformance

May 2019 - June 2019

● Telecommunications

● Data Entry

● Processing Online Orders

● Troubleshooting

● Problem Solving

● Customer Service

● Liaison between customer and their clients

Bookkeeper

Everything Solar

September 2018 to November 2018

● Caught up on unpaid bills, invoices, deposits and bank reconciliations that were 3 months behind

● Invoicing

● Posting

● Reconciliation Statement Reporting

● Auditing

● Recreate QuickBooks

● Recreate 2018 Books from scratch without financial records of any kind

● AP/AR

● ACH/ CC/ Balancing,

● Deposits

● Bank Reconciliations Correcting & Monitoring

● Set up Chart of Accounts,

● Journal entries & correcting,

● General Ledger

● Financials (Multiple Monthly Reports)

● Payroll

Bookkeeper for Law Firm

3rd Party Contract Labor- Temporary Assignment

Boca Raton, FL

April 2018 to May 2018

● Multiple companies - Auditing Bookkeeping straightened out QuickBooks

● Caught up on unpaid bills, invoices, deposits and bank reconciliations that were 3 months behind

● Client Trust Chart of Accounts set up and caught up 4 months insurance payments,

● Bank deposits and reconciliations.

Accountant/Auditor/HR Rep - Direct Reporting to CFO Banyan Treatment & Recovery

Pompano Beach, FL

February 2016 - November 2017

● Batch Invoicing

● Posting

● Reconciliation Statement Reporting

● Auditing Billing Dept. Kipu,

● AP/AR

● ACH/ CC/ Balancing,

● Deposits

● Bank Reconciliations Correcting & Monitoring

● Set up Chart of Accounts,

● Journal entries & correcting,

● General Ledger

● Financials (Multiple Monthly Reports)

● Set up filing system

● Payroll

● Application packets (creation/ monitoring approximately 300 pages)

● New Hire Paperwork, i-9's, W-2's distribution, W-4,

● Deception Control Background Checks (Criminal, Education, Driver's License)

● UA's ordering/monitoring

● Employment Verification

● Sending out Ready to Hire Forms

● DCF State Audits of Staff Files to make sure they were following all Federal & State guidelines and restrictions

● Creation & Updating of Staff Handbooks

● Creation of Professional Ethics According to State & Federal Guidelines for Nurses, & Therapist

● Monitoring Professional Licenses, & CEU's of all staff

● Creation & Updating Phone Extension List for all locations

● Planning & Scheduling for Special Events.

● Multiple types of documents created in Excel, Outlook, Microsoft Office Retired

November 2014 - February 2016

Administrative Office Manager to CEO/Owner

Best Service Heating & Cooling

Reynoldsburg, OH

February 2011 – August 2014

● Full Charge Bookkeeping

● Cash & Bank Reconciliations

● Contract Maintenance

● Scheduling

● Troubleshooting

● Customer Service

● Decision Making

● AP/AR

● Invoicing

● Financial Reporting

● Training & Development

● Human Resources Policies

● Training

● Testing

● Set up Paperless Company that had been in business 35 years

● QuickBooks Pro, Excel. Microsoft Office

Customer Service Representative/Call Center

Safelite Solution

Dublin, OH

August 2008 to November 2009

● Telecommunications

● Data Entry

● Filing Insurance Glass Claims & Scheduling Repairs/Replacement Service

● Troubleshooting

● Customer Service

● Liaison between insurance companies (100"s)

EDUCATION

Kaplan University

Davenport, IA

Bachelor of Science

Business Administration

World Harvest Bible College

Columbus, OH

Pastoral & Church Leadership

Brescia University

Accounting

Owensboro, KY

AWARDS/HONORS

● President's List for Academics December 2012 Carrying a GPA 4.0 over the length of completing my degree every semester for 2-year period

● Dean's List of Academics December 2010 Just listing first one, but for 8 semester I was on the Dean's List for carrying a GPA 4.0 from December 2009 - December 2010

● Who's Who Amongst American Colleges & Universities December 2012 Academics

● Award Phi Theta Kappa Honor Society, The National Society of Collegiate Scholars December 2000 Academics GPA 4.0

MAJOR ACCOMPLISHMENTS

● I attained drainage retention basins (2) for Southeast sector of my hometown a 1.2-million-dollar project that had been denied for 15 years to alleviate flooding Keyword Summary: Human Resources Management / Executive Administration / Accounting



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