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Hotel Manager Customer Service

Location:
Hyderabad, Telangana, India
Salary:
500to700
Posted:
January 31, 2022

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Resume:

SAI CHARAN NAGULA

Objective:

A highly motivated individual, versatile, ambitious and looking forward to adding significant value to a business.

Be associated with a progressive organization that gives me the scope to update and sharpen my knowledge & skills effectively in all aspects of operations, in accordance with the latest trends.

Address:

Manama, Kingdom of

Bahrain.

Work Experience:

The Domain Hotel and Spa

Diplomatic Area, Manama, Bahrain

Housekeeping Room Attendant

June 05, 2016 - Present

• Arranges meetings and conference, distributing minutes

• Reported maintenance issues to the manager immediately.

• Ensured to tag "lost and found" items and turn in to management.

• Reported to work for scheduled shifts, on time and in uniform in accordance with company policy.

• Responds to all guest requests appropriately.

• Turn down guest rooms, ensuring the hotel's established brand standards

• Ensure adequate cleaning supplies are available, placing orders for new inventory

• Replenish supplies such as linens, writing supplies & bathroom items.

• Washed laundry for attendants

• Provided cleaning services for attendants

• Reported any damages and/or maintenance issues in order to ensure the best quality for guests.

• Responsible for cleaning and resetting rooms to deliver the best possible standards of cleanliness and hygiene.

• Interacting positively with guests and providing great customer service. Itc Kakatiya by Itc Group of Hotels

Hyderabad, India

Internship Training

December 01, 2015 – March 22, 2016

Housekeeping:

Control desk, handling soiled Lenin and fresh Lenin, handling the guest request, guest laundry and uniform section and cleaning of guest rooms and pantry setup, trolley setup

Mobile :

+973-********

Email:

adp2wp@r.postjobfree.com

Nationality:

Indian

Passport number:

M7411998

Language Known:

English, Hindi and Telugu

Food And Beverage Service: Bar:

Opening the bar, mise-en-place, and mise-en sene and closing the bar, preparation of mocktails

Food Production:

Culinary mise-en sene and mise-en-place and preparing different chutneys and storing of vegetables and checklist of vegetables

Front Office:

Handling of guest luggage during check-in and check-outs and room change of guest, handling guest keys, setup the games room

Education :

Bachelor’s Degree in Hotel Management

Westin College of Hotel Management, Hyderabad Affiliated to Nagarjuna University

Graduated 2019

Intermediate in Mathematics, Physics, and Chemistry Vagdevi Junior College

Completed 2014

Secondary School Certificate

Kerala Model School

Completed 2012

Professional skills:-

• Proficient in MS Word, MS Excel, MS PowerPoint, Outlook, Opera hospitality System.

• Highly focused, excelled within deadline intensive environment, Maintained Confidentiality and developed relationships through interdepartmental.

• Ability to work independently.

• Excellent verbal and written communication skills.

• Excellent guest and customer satisfaction.

REFERENCES:

Mr. Pankaj Mishra

Hotel Manager

The Domain Hotel and Spa

adp2wp@r.postjobfree.com

+973- 66395640

+973-****-****

Mr. Gopi Prasad

Chief Operating Officer

Westin College of Hotel Management

adp2wp@r.postjobfree.com

+91-04-307*****



Contact this candidate