NarendraKumar Mishra

Secretary/Executive Assistant to Owner /Managing Director /CE0/Business Head

Mobile No : 900-***-****

Email: adp2w9@r.postjobfree.com

Career Profile:

A highly dynamic, skilled and qualified Executive assistant with diverse knowledge of handling administrative tasks and always eager to use current skill and knowledge for securing a position that provides scope and opportunities for challenge,growth, self-development and contributions that are acknowledged by the Organization . Seeking a position as Executive Assistant to utilize my proficiency and knowledge in a renowned organization.

Professional strengths:

o15+ years experience – 9 + years assisting at the Executive level.

oExcellent verbal and written communication skills – establishes rapport and builds credibility with customers, management and peers.

oDisplays a high level of confidentiality in all business matters.

oProven organizational skills – able to manage multiple projects and produce timely results.

oHighly versatile and independent –adaptable to accepts new challenges and extended responsibilities.

oProficient in Microsoft Office applications.

oExperienced in arranging meeting, calendar,corporate domestic and international travel, event,task completion,co-ordinate with department etc .

oPossess excellent organization and management skills

oGoal oriented and ability to handle multiple tasks

oProven track record in customer service like managing front desk operations, Customer service and communicating reliable information to customers

oAbility to resolve complex departmental problems

oPossess extensive administrative and customer service skills

Professional Highlights

01/12/2021 – Present -Adani Group(Realty),Bandra (East),Mumbai

Executive Assistant

Group Grade - Deputy Manager-Personal Assistant

Discussions and follow ups with all the internal and external stakeholders for deliverables

Data crunching, analysis and interpretation to come up with inferences.

To work closely with the Business Head/ CEO Office, CFO Office, Project Development Teams for ongoing/new projects from implementation perspective.

Data research and analysis to analyze the impact of projects on business outcomes, compile – systems information, and provide feedback to the CFO.

Collating data and creating presentations for the Senior Leadership team.

Conduct comparable analysis and market research to support internal analysis.

All secretarial work (calendaring, travel booking, meetings arrangements, Events Management MOM, Letter drafting, Email communications, Admin related work, follow ups with HODs, reports preparation) Prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner Email

Plan, organize and manage staff meetings to be attended by the CEO, Prepare MOM and follow up on the task / action decided in the meetings

Payment follow ups, Assisting in other business related

Preparing Vouchers and processing bills/expense.

Schedule appointments and update event calendars & answering calls, taking messages and handling correspondence

03/2015 –30/11/2021 -K Raheja Realty Group,Khar (West),Mumbai

Secretary to Owner/Managing Director

Works directly for Owner/Managing Director .

Responsible for scheduling meetings and maintaining calendars for Owner/Managing Director.

Assists Owner/Managing Director in the coordination of corporate asset purchases, mergers and acquisitions.

Coordinated documentation for due diligence associated with the mergers and acquisitions,Legal,Sales and various department .

Responsible for building and maintaining a corporate system documentation database .

Responsible for coordinating all Board of Director’s meetings, merger and acquisition meetings as well as executive retreats.

Responsible for Owner/Managing Director domestic and international travel arrangements,Secretarial jobs, Gifts distribution, event coordination,CSR events arrangements,Filing,CSR coordination etc.

Responsible for Coordination between Owner/Managing Director and departmental staff,vendor,consultant for Project : Residential (4), Commercial ( 2), Hospitality(6),Retail(2),Educational Institute (2) .

Responsible for Yearly/Half Yearly/Quarterly/Monthly Preparation and Update of Budget, Monsoon Checklist, Spare,Inventory, AMC, Weekly Report, MOM, Bills, Files,Logic Note, Work Order, Filex Index, Material Status, Duty Chart/Roles and Responsbility/Support Call List/ Equipment Operating Schedule/Light Schedule, Kitchen Equipment List /International Client List /Consultant /Architect /Material Vendor List /Purchase Order /Imported Furniture /Marble Supplier/Sales /All Department reports etc.

Sanction expense reports for Executive team.

Responsible for handling emails and preparing outgoing mail and correspondence like faxes, e-mail and overnight packages.

Completes minutes for all executive meetings.

Performed other administrative tasks as required.

02/2012 – 07/2014 - VPCPL Pvt Ltd,Santacruz,Mumbai

Executive Assistant to Owner /Managing Director

Worked directly for the Owner /Managing Director .

Prepares proposals and presentations for the Executive team.

Responsible for scheduling meetings and maintaining Owner calendar.

Completed monthly cost reports for the Owner .

Compiled monthly turnover reports and organizational charts for Owner

Answer and direct telephone calls as necessary, Biometric Updation, ID Card and Inventory arrangements etc.

Completed travel arrangement for all company employees.

Performed other administrative tasks as required.

Coordinated documentation for due diligence associated with the mergers and acquisitions.

Coordinated all inside and outside meetings with the executives and outside investors.

Competed travel arrangements for all executives.

Handled the tasks of providing executive -level administrative support to the concerned executive managers

Responsible for performing administrative tasks like compiling and analyzing data and conducting market research.

Prepared management reports and maintained proper records of files

Responsible for maintaining good rapport with the officers and staff.

Prepared innovative strategies and plans to achieve the target as well as the goals of the Organization

01/2009 – 08/2011 - Tata Teleservices Pvt. Ltd,Across Mumbai

Front Desk Executive

One of the well known Executive across Hubs in Mumbai

Handling Customer Query, Grievances and Sales Target on Daily, Monthly and Yearly basis.

Setting individual target for every employee Hub wise,Floor Management, Cross Selling, Up Selling, Handset Setting,Gprs Setting, Cashiering,

Managing Escalation and Report Preparation.

Preparing report related to Hub and also handling grievance of customer through e mail and Calls.

Cell to Laptop/PC Connectivity

Initiating customers’ requests such as address change, billing frequency change, premium redirection, Top-ups, billing request

Following up with backend teams for SR closure, Escalation resolution, issuances & refund of Cheques.

02/2007 – 01/2009 - HTMT Global Solutions Ltd(Hinduja Group),Andheri & Vashi,Mumbai

SENIOR Customer Representative Officer

§Provides an unprecedented depth of outsourcing expertise and Best-in-class practices to its global clientele

§First choice among team leaders and Managers

§ Worked in Bharti Axa Life Insurance, Bharti Airtel Caretouch, Vodafone Postpaid, Airtel prepaid Process.

§Supplementary handled a team of more than 15 agents many times.

§Responsible for their attendance, quality, productivity and training, sales. Managing team absenteeism, attrition and team performance

§Monitoring their calls and giving them one-on-one feedback.

§Identifying the concern agents and conducting coaching sessions.

§Handling MIS work and preparing Daily, Weekly and Monthly sales and team reports and creation of Monthly bill.

§Preparing Analytic reports and reviewing performance of agents.

§Co-ordination with the client Manager and QCA’s.

§Highlighting Process Improvements.

§Handling and resolving customer queries and complaints.

§Communicating with internal department for immediate closure of complaints received.

§Providing Satisfactory customer service in term of quality &satisfaction.

Professional Achievements:

Successfully maintained healthy work environment in the organization.

Improved business prospect and the quality of Administrative work enhancing smooth work flow .

Educational Summary:

Bachelor's degree in Information Technology,Mumbai University (Year 2011)

Personal Projects : -

Vision Tech -Software {Part of B.Sc( IT) }

Personal Details:

Name: NarendraKumar Mishra

Date of Birth: 09/11/1985

Relationship status: Married

Address: Room No . 7,Kantilal No.1 Pipe Line, Near Shiv Sai Mandir, Jawahar Nagar, Khar East,Mumbai -400051 .

NarendraKumar Mishra

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