Customer Service Supervisor
Resume:
Jenai Dunham
Customer Service Supervisor
Troy, MI 48084
adp2uy@r.postjobfree.com
Exceptionally skilled and highly motivated General Manger with 13 years of customer service and food service experience. Seeking a position that will allow me the opportunity to expand and enhance my vast training.
Authorized to work in the US for any employer
Work Experience
Sales Guide
CARite of Madison Heights - Madison Heights, MI
October 2020 to Present
• Running credit applications
• Finding financing
• Answers questions via phone, text, email or fax
• Customer service
• Responding to emails and calls inquiring about vehicles on our website Customer Service Supervisor (CSS)
Walmart - Roseville, MI
November 2014 to Present
My responsibilities include but are not limited to, assisting customers with bill payment options. Applying for or terminating a Walmart charge cards. Initiating money gram requests Up selling customers on the benefits of Walmart warranties. Nightly cash deposits. Dissolving customer grievances. Answering a multiple line phone system. Handling customer returns. Assisting with new associate training. Maintaining a safe work environment based on company guiled lines. Also to run the floor make sure the cashiers are clean, fast and friendly
Store Manager
Subway
April 2008 to September 2017
My responsibilities include but are not limited to, new associate hiring and training. Weekly scheduling of all store associates. Maintaining accurate attendance records and weekly payroll (krono's) logs. Maintaining an accurate log of the company's inventory. Maintaining the highest levels of hygiene and safety standards based on the companies protocols. Dissolving customer grievances. Maintaining accurate and up to date safety and temperature logs. Purchasing company equipment. Nightly cash Deposits. Take customer payments
Cashier/Cook
St.John Providence
June 2014 to February 2016
My responsibilities included but were not limited to, taking payments from customers. Answering a multiple line phone system. Assisting with the daily stocking of supplies such as drinks, chips and other up sale items at the register. Maintaining proper and accurate temperature logs for food preparation based on company regulations. Maintain a safe and clean work environment. Dissolving customer grievances. New associate training.
COMPUTER LITERACY
Microsoft Word
Microsoft Excel
30 WPM
Microsoft Power point
Kronos
Education
High school or equivalent
Skills
• BUYING/PROCUREMENT (10+ years)
• INVENTORY (10+ years)
• PAYROLL (10+ years)
• PURCHASING (10+ years)
• SCHEDULING (10+ years)
• Customer Care
• Customer Service
• Customer Support
• Computer Literacy
• PeopleSoft
• Training & Development
• Kronos
• Upselling
• Human Resources Management
• Human Resources
• Pricing
• Management
• Recruiting
• Employee Orientation
• Workers' Compensation
• Performance Management
Certifications and Licenses
Food Handler
Additional Information
SKILL HIGHLIGHTS
Team Building/ Staff Training Customer Service
Purchasing Clear and Professional Telephone Manor
Inventory Management Dissolving Customer Grievances Quality Assurance Control Driving Sales by improving customer retention Facilities/ Safety Management Answering Muti- Line Phone System Weekly Payroll (Kronos) Weekly Scheduling
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