CURRICULUM VITAE

S.ARCHANA

Email Id : adp2qr@r.postjobfree.com

Contact No: 984*******

OBJECTIVE:

Looking forward for an opportunity in a challenging environment, where I can utilize my experience and skills in contributing effectively to the success of the organization and also for the improvement of my personal skills.

EDUCATIONAL QUALIFICATION:

COURSE

BOARD/UNIVERSITY

NAME OF INSTITUTION

YEAR OF PASSING

PERCENTAGE

B.E-CSE

Anna University,

Chennai

Nandha Engineering College, Erode-52

2010

79

H.S.C

Matriculation

Sri Vijay Vidyalaya Girls Matriculation School. Dharmapuri

2006

79

S.S.L.C

State Board

Avvaiyar Govt Girls Higher Secondary School,Dharmapuri

2004

89

TECHNICAL SKILLS :

Language : Ms Office, C, C++, Basic Ms-Excel

Operating System : Windows Xp, Ubuntu (GUI)

PROFESSIONAL EXPERIENCE :

oCompany Name : Serco Global Services Private Limited, Chennai

oDesignation : Senior Customer Service Executive

oExperience : Since February 2013 to April 2014

JOB DESCRIPTION :

PPI insurance was mis-sold to UK Barclay’s Customers whenever they applied for Loans, Mortages and Credit Cards.

Identifying the PPI insurance on Credit Card Customers account.

Logging, Acknowledging and Resolving the Credit Card Customer Complaints at Level 1 Stage.

PROFESSIONAL EXPERIENCE :

oCompany Name : Hinduja Global Solutions Limited, Chennai

oDesignation : Claims Processing Executive

oExperience : Since July 2016 to August 2017

JOB DESCRIPTION

Worked for Medicare Insurance Process

Reviewing, Processing and Acknowledging Provider Claim Appeals and Adjustments

Reviewing Medical records, authorization submitted by the provider.

Ensure correct payment has to be done to the provider based on the contract and adjustments done if it is underpaid or overpaid.

Platform worked : GCP, CAS,CIS,CIS PRO

PROFESSIONAL EXPERIENCE :

oCompany Name : Hexaware BPS Private Limited, Chennai

o

oDesignation : Senior Customer Service Executive

oExperience : Since December 2020 to till date

JOB DESCRIPTION

Process Name : Fusion

Worked for Myntra Ecommerce company

Responsible for ensuring customer satisfaction by handling queries related to the store via e-mail.

Logical and reasoning abilities to take right decisions to solve customer problems.

Forwarded requests as per escalation policy to higher level of support.

Ensured all customer communications are professional, accurate, and timely and solving customer issues within the TAT time.

Application Used : Smart Assist

AWARD :

1. Got Good Performer Awrad in the month of May-2013

2. Got Star Perfomer Award in the month of February-2021

PERSONAL SKILLS :

Quick Learner

Strong written and oral communication

Assertive

Ability to work as individual as well as group

HOBBIES :

Listening too Music

Playing Carromboard

Learning new skills

PERSONAL DETAILS:

Husband Name : J. Sasi Kumar

Date of Birth : 16-01-1989

Nationality : Indian

Languages Known : Tamil & English

Marital Status : Married

ADDRESS FOR COMMUNICATION:

No 43/7A, 2nd Cross Street,

Sama Nagar, Tirupattur,

Vellore District - 635601

DECLARATION:

I hereby declare that the above information’s are true to best of my knowledge.

Date:

Place: S.ARCHANA

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