Gilbert Darmofal

Cleveland, Tn 951-***-****

adp2jt@r.postjobfree.com

WEBSITE

• https://www.linkedin.com/in/gildarmofal/

PROFESSIONAL SUMMARY

Senior manager and outstanding performer in logistics and business management within many industries. Proven success in leadership, operational excellence, and organizational development with keen understanding of all elements of business. Strong customer service philosophy to drive business development. Strategic-minded Distribution Manager with expertise in supply chain management and process improvement.

Recognized for superior customer service and operational excellence. Proven skills in Purchasing and Inventory Control. Ready to apply 30 years of experience to a dynamic new position. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to overzealous customers. Offering experience in LEAN management, as well as passion for improving service delivery, enhancing knowledge, and exceeding expectations.

ACCOMPLISHMENTS

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Supervised teams up to 85 staff members.

• Achieved moving and opening 4 new distribution centers.

• Achieved Business of the year for my own Restaurant

• Reduced operational expenses by 20% by streamlining branch operations.

• Promoted to Regional Distribution manager after 1 year with the company. SKILLS

• Customer Service Management

• Sales Expertise

• Conflict Resolution

• Process Optimization

• Quality Management

• Contract Management

• Profit and loss understanding

• Procurement expertise

• Data analysis understanding

• Process Development

• Account management

• Excellent verbal/written communication

• Staff Training

• Operations management

• Vendor sourcing

• Operational Excellence

• Performance evaluation

• SAP

• Supply Chain Management

• Warehousing operations

• Resource Allocation

• Inventory management

• Strategic planning

• Customer Needs Assessment

• ERP Baan

• Human resources modeling

WORK HISTORY

SERVICE MANAGER 12/2020 to 10/2021

Overhead Technology Clovis, CA

• Provide high level customer service with sales-minded attitude.

• Customer interactions and problem solving.

• Purchasing and Project management for repairs.

• Managed Service department and trained service workers on standards, efficiency, and conflict resolution for best-in-class customer service

• Coordinated dispatching of 6 techs to accomplish daily scheduling appointment requirements

• Prepared updated repair reports for executives and clients SAMPLES COORDINATOR 04/2018 to 12/2020

Anlin Windows & Doors Clovis, CA

• Used hand tools, machinery, equipment to assemble doors & windows.

• Maintain inventory levels on product and literature.

• Took over 100% of sample production while supervisor was on leave. GENERAL MANAGER 05/2017 to 09/2017

Tire & Wheel Master Fresno, CA

• Enhanced operational success through effective staffing, strong training, adherence to safety regulations and customer service.

• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.

• Opened 20 new customers, increasing sales by 15%. WAREHOUSE MANAGER 10/2016 to 05/2017

Mathew International Fontana, CA

• Safeguarded warehouse operations with mitigated liability by establishing and implementing employee training on safety.

• Evaluated supplies and product inventory to check for quality. Quality Assurance and Supply Chain Management.

• Day-to-day shipping and receiving, handled over 300 caskets daily.

• Shipping & Receiving: Divided and categorized cargo and redirected shipments in response to customer requests.

REGIONAL DISTRIBUTION MANAGER 03/2013 to 06/2016

Cambria USA Rancho Cucamonga, CA

• Maintained established levels of goods based on sales forecasts to fulfill orders on time.

• Offered expertise in inventory management, controlled stock levels, maintained 98% accuracy to internal teams and customers.

• Overseeing 3 warehouse operation and staffing.

• Maintaining consistent approach to corporate metrics and reporting.

• Responsible for monitoring customer satisfaction while improving standards of performance.

• Setting up trade show, customer training, also planning and coordinating PURCHASING LOGISTICS MANAGER 09/2012 to 03/2013

Colonial Electric Chino, CA

• Handled daily shipping and receiving both incoming and outgoing.

• Achieved project deadlines by coordinating with vendors and job foreman to meet project goals.

• Received inbound phone calls from job foreman's and project managers (Created work orders and purchase orders based on foreman’s needs)

• Coordinated logistics for tools on jobsites.

• Prepared updated repair reports for executives and clients

• Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels

• Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals. (LEAN Management & creating value to the customer by optimizing resources)

• Administered sales orders, as well as processed and documented transactions MANAGEMENT SPECIALIST 11/1986 to 09/2012

American Electric Supply Inc Corona, CA

• Assisted various departments with change by communicating new improvement plans and expectations.

• Drove operational improvements which resulted in savings. (Applied LEAN methodology by resolving problems, improving operations, and optimizing resources)

• Resolved problems, improved operations, and client support.

• Vendor relationship manager

• Developed numerous effective improvement plans

• Developed innovative supply chain strategies and planning models, reducing lead times

• Decreased vendors, to lower inventory requirements by 30% OWNER/OPERATOR 01/2008 to 04/2010

Papa G,s Pizza Lake Elsinore, CA

• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

• Envisioned and created business identity and advertising materials.

• Developed business plan, processes, and procedures to provide superior food and customer service to customers.

• Received business of year for city of Lake Elsinore 2010. EDUCATION

Continuing education in management Inventory Control Sales Purchasing Business Administration and Management

Riverside City College, Riverside, CA

• Continuing education in business management

• Continuing education in Human recourses

Business Training Classes:

Mt San Antonio College

Business and Managerial Economics National Assoc. of Electrical Distributors, Business Administration and Management

No Degree Selling Skills and Sales Operations

Dale Carnegie & Associates, Inc., Saint Charles, MO No Degree/ Purchasing & Inventory Control and Business management NAED Trade School

First Aid / AED / CPR Certified

United States Army, Fort Gordon, GA

Computers Telecommunication

US Army Training School, Fort Gordon GA

High School Diploma

Arlington Heights High School, Arlington Heights, IL

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