Customer Service Administrative Assistant

Sharon Perkins

**** ***** ****** ** **

Albuquerque, NM 87121

505-***-**** (Mobile)

*********@*****.***

Summary: Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others.

Professional Experience:

Repair Agent, Lowe’s Home Improvement, Inc 02/2013 – 12/2021

Rob Varnadore, 6301 Jefferson St NE, 87109 505-***-****

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Administrative Assistant, Armstrong Services, Inc., 08/2006 - 02/2012

Darla Armstrong, 2409 Princeton Dr NE, 87107 505-***-****

Average up to 30 incoming calls per person per day on a 6-line telephone system.

Modified and maintained 500 files with confidential information

Archived older files to create space for newer files

Created documents such as invoices, reports, letters and financial statement

Modeled excellent customer service by going above and beyond the call of duty and receiving two positive customer service reviews per month

Promoted from temp-to-hire position with Snelling Staffing Services to this position.

Education:

CNM, Associates of Arts 05/2002

Management

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