Reservations Manager Customer Service
Resume:
Cynthia A. Goebel
*************@*****.***@gmail.com
Caledonia, MI 49316 cell: 616-***-****
Relocating to Mesa, AZ in 2022
https://www.linkedin.com/in/cynthia-goebel-4a8342a0 Summary
Hi-integrity Customer Service Representative with over 20 years of experience with exceptional interpersonal, organizational, and time management skills, with emphasis to detail. Demonstrated ability to prioritize and manage multi key accounts and projects with limited supervision. Professional Skill Summary
· Office Operations · Problem/Conflict Resolution · Detail Oriented
· Project Management · Manage Multiple Priorities · Independent Self Starter
· Effective Communicator · Outstanding Client Interaction · Judgment & Discretion Professional Experience
SalonCentric – a Division of L’Oreal USA
Grand Rapids, MI 2010 – Present
In-Salon Education Coordinator
Coordinated with over 400 talented Artists, 300 Sales Consultants and thousands of salons in 14 states to bring in Education to each and every salon. With the help of Sales Force was able to book Educators into salons to assist Stylists evolve within their careers and learn the latest trends within the industry. Making informed decisions while working remotely from my Manager, based on experience and job knowledge. Assuming additional duties based on the needs of our MW team. Building strong relationships with the luxury brands of Redken, PureOlogy, Matrix, L'Oreal Professionelle, Mizani and, Pulp Riot following their guidelines to ensure high quality Education with world renowned Designers/Educators. White Glove Premier Account Specialist
As a White Glove Premier Account Specialist assigned to a large diverse group of salon accounts purchasing over 2 Million dollars of hair care products per year utilizing the portfolio of L'Oreal Professional Product brands and; partner brands represented by SalonCentric. Supported several Sales Consultants providing comprehensive customer service directly to all. Responsible for direct interaction with all key accounts and sales force to perform product inquiries, order entry processing and product inventory control. Research issues and bring resolutions to complex situations using sound judgment and excellent follow through ability. Skilled in SAP Inventory Management and order processing for supply chain logistics systems. Maly’s Midwest
Grand Rapids, MI July 2000 – January 2010
Customer Service Representative
Customer Service Representative Team member working closely with several Sales Consultants and their clients on a daily basis for an influential family owned business. Positions included high volume call center, order entry, processing client payments and providing product knowledge information. Able to multi-task along with high attention to detail. Provided value added services and skilled at suggestive selling all the while serving our clientele with the utmost enthusiasm and high regard to their salon needs. Trained new hires within the department. Ordered all office supplies for Corporate Office as well as 52 retail stores based in three states. Position was transitioned during the purchase of the company by L'Oreal USA. Peter Island Resort June 1992 – June 2000
Grand Rapids, MI
Part of Amway Hotel Collection
Reservations Manager
Responsible for reservations, sales, and coordination of travel arrangements for an exclusive AAA Four Diamond, upscale 52-room resort located in the British Virgin Islands. Average sales quota was in excess of 9 million per year. Daily duties included answering a multi-line phone with an average of 60 - 80 calls per day, processing brochure requests, advertising reply cards, notifying availability to all wholesalers and Preferred Hotels and Resorts Worldwide reservations center, producing deposit requests and confirmation letters. Maintained database with over 12,000 agency accounts to assist the Director of Marketing and Director of Sales in soliciting prospective new business and; over 9,000 individual accounts to encourage repeat business. Worked one on one with contractual independent Sales Representatives in Los Angeles, New York, Miami and London to provide group leads. Arranged and hosted familiarization (FAM) trips and site inspections for travel professionals, meeting planners and incentive coordinators. Coordinated and booked reservations with Amway Corporation's Diamond Destinations Incentive Program for their Independent Business Owners. Received "Manager of the Quarter" Award by Executive Committee in – 1994.
Peter Island Resort March 1986 – June 1992
Grand Rapids, MI
Part of Amway Hotel Collection
Reservations Coordinator
Handled Sole Reservations Coordinator position accountable for general office duties including, booking reservations, and mailing resort collateral to potential guests, processing advance deposits, confirmation letters and coordination of air and water transfers for resort guests. Responsible for the temporary closing of the reservations office after Hurricane Hugo in September 1989. This entailed notifying all guests, travel professionals and wholesale operators. Once the resort had completed renovation, I was responsible for the re-opening of the reservations office. Duties included contacting all displaced and previous guests, wholesalers, travel professionals, advertisers, travel publications and securing future bookings. Kept in constant communication with the Public Relations firm by providing them with updates as to the damage assessments and renovation progress of the property. Negotiated European and US wholesaler contracts, processed corporate reports to General Manager, Comptroller, Owners and Preferred Hotels and Resorts Worldwide.
Professional Skills:
Friendly and outgoing, professional demeanor, strong and loyal worth ethic, maintains a level of integrity both professionally and personally, outstanding customer interaction through relationship building.
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