Tapedza R. Chipindura

+971*********

adp2g6@r.postjobfree.com

**** ***** *

JBR Dubai, UAE

CAREER PROFILE:

Vast experience in Luxury Hospitality, Front Office, Restaurants Management and Trading Industry.

Computer literate in Opera, Micros, and payroll softwares (Premier VIP, Pastel, PeopleSoft, Skills Map etc.)

HRMS implementer, Administrator of Outsourced Payroll, Trainer on Product knowledge, Sales and Marketing.

Significant HRIS, Database Management, Accounting Packages and taxation.Basic Information Communication Tech implementer, Microsoft office, word processing, excel spreadsheets, PowerPoint presentations and reports.

EXPERIENCE:

Guest Transportation & Tours Driver – Safarak Travel & Tourism (RAK Hospitality Logistics)

September 2019 to Date

In a period of less than three months in operations, I had attained a best chauffer status for the VIP Guests and top of the range tours based on frequent requests for my services.

My guests have given positive feedback on how they loved the way I planned my routes and requirements for their tours and excursions.

Up to now in this chauffer service industry, I have never been given an irresponsible penalty or fine like speeding thereby saving money on avoidable expenses.

My determination to lower the running costs of the organization are proven by my record in terms of penalties and fines; it has remained relatively very low.

Trip Advisor and other platforms’ comments that commended and recommended me for a helpful tour guide justifies my strengths in guest relations and guest services.

I have been on record to be the quickest to notify management of any imminently looming problem that may be needing a proactive response, be it on weather conditions, road conditions or vehicle conditions, documentation or repair logs.

Constructive contributions in divisional meetings and executive meetings is synonymous to my character.

Pearl Club Agent & Departmental Trainer – Waldorf Astoria Dubai Palm Jumeirah Hotel

April 2017 to June 2019

In charge of all learning and Development for the Club Lounge Team in liaison with the hotel Training Manager

I have managed to get other colleagues on board to be a team of trainers so that there would be enough manning in the department during my time as the team leader in Learning and Development.

I managed to motivate two colleagues to become trainers as well; this ensured continuity in trainings even in my absence and I became the team leader in Learning and Development of the department.

During my time, I have assessed trainees and or new joiners to ascertain their proficiency and many have passed through my efforts.

As a team of agents, we welcomedVIP guests into the Hotel’s Executive Lounge doing accurate check in and check out.

Completed financial transactions for executive guests (billing, posting charges, rebates, paid outs, etc.) whilst expediting their requests and ensuring that they are delivered within the specified timelines as the team leader

Through online systems like Birchstreet, I achieved a balanced stock supply and replenishment whilst maintaining liaison with procurement officers

During my time in charge, I made sure that proper storage procedures are followed; FIFO, LIFO and labelling of partly consumed products such that we never got fined by Dubai Government’s ministry of Health.

I was also popular as a Barman providing excellent cocktails and other beverages,and participated in the preparation and replenishment of buffet areas presented in an appealing manner.

Managed to get great feedback having made sure that the whole guest experience has been my responsibility, from their stay, food, liaison with housekeeping, airport transfers, tours and excursions right upto post departurecorrespondence.

HR & Payroll Consultant - Omni Africa Technologies (Sage)

March 2015 to March 2017

I generated huge sales leads and actual sales based on my articulate demonstration of product advantages

Managed to provide internal and external support on Sage VIP Payroll and Premier HR-ESS system softwares.

In my very first year of consultancy, I implemented different projects in the HR departments for HRIS & payroll for multiple clients.

Coordinated and conducted end user training for successfully implemented projects in industries like Banking, Manufacturing, Retail, Broadcasting, Mining, Education etc.

Tailor made and implemented clients’ HR policies, setting up their HRMS for more than ten institutions in less than a year.

I attended to queries on Sage software and rectified the challenges in tax calculations, Performance appraisals skewness, system methods of calculation setups and its rectification such that I became the preferred consultant.

I have also managed to maintain the high level of confidentiality that the HR Management profession requires, we increased the level of confidence with our clientele as a result of such.

Assistant Admin& HR Manager - Zeltin Trading

January 2009 to March 2015

When I was brought on board, I revamped the HR Department which had been generally been engulfed by the accounting department.

In my first year of engagement, I reduced the labour turnover by over half of the year on year percentage figure.

I created a comprehensive time and attendance Management system pending automation of the system; and that system is still the backup that is used when the automation is temporally down.

The manual attendance register helped smoothen the Leave Management and reports/ statistics for decision making.

I also achieved legal compliance in terms of labour tax laws, social security contributions as a result, it reduced litigations from former employees.

As an all-rounder HR Practitioner, I managed to negotiate for the introduction of automated systems in the department; this meant doing away with manual systems on payroll administration, time and attendance, leave management, bonus computations, reports, fixed contracts termination, bio information of the employees etc.

I achieved a robust 3 years of being an all-rounder personnel from Accounting, HR, and Procurement.

In the same years, I introduced new training materials for new joiners and prepared documentations that made orientation easier to conduct.

I also oversaw the portfolio in recruitment process in assigned departments and managed staff accommodation.

Administered Employee surveys and engaged employees to address deficiencies so that relevant trainings were conducted.

EDUCATION AND TRAINING:

1.Bachelor’s Degree in Human Resources Management – Zimbabwe Open University

2.Executive Diploma in Labour Relations – Institute Of People Management of Zimbabwe

3.Certified Consultant in Sage Premier HRIS & VIP Payroll Systems – Sage International

4.Certified Departmental Trainer – Waldorf Astoria Hotel Dubai the Palm

5.Light Motor Vehicle Driving License-Manual – Dubai Roads & Transport Authority (RTA)

TRAINING INSTITUTIONS

REFEREES:

Mr. Ayaz Ahmedadza Mr. Henry Mhembere Mr. Takawira Dirani

Operations Supervisor Front Office Duty Manager Group HR Consulting Manager

RAK Hospitality Logistics Waldorf Astoria Hotel Omni Africa Technologies

RAK BANK Head Office East Crescent, Palm Jumeirah 14 Eglin Road, Sunninghill

Ras Al Khaimah, UAE Dubai, UAE Sandton 2157 South Africa

Tel: +971********* Tel: +971********* Tel: +277********

adp2g6@r.postjobfree.com adp2g6@r.postjobfree.com adp2g6@r.postjobfree.com

Contact this candidate