Management and selling skill.

SYED TASNIM ARIF

Contact Number: +974-********

Al Sadd Street, Doha

Qatar.

E-mail Address: ****.*****@*****.***

Passport Number: R8300515

PERSONAL SUMMARY

A well-presented, polite, tactful leader and friendly individual, who is able to combine a polite manner with sharp efficiency capable to do more than just answering questions, also has a proven track record of building relationships by providing information on additional products and services and helping customers find the right ones to meet their needs. Now looking for a suitable position with a reputable and exciting employer.

WORK EXPERIENCE:

Mumuso

Doha Qatar

Process: Fashion Lifestyle

Period: December 2020, to till date.

Position: Store Manager.

Responsibilities

Responsible of achieving sales target on a monthly basis.

Responsible of ensuring that the store is in compliance to the ministry requirements, company requirements & mall guidelines.

Responsible of ensuring compliance to the store operating procedures and customer service standards at all times.

Responsible of ensuring the cashier tills are maintained appropriately as per company requirements / guidelines.

Responsible of ensuring the store sales / promotions are executed promptly and maintained professionally.

Responsible of providing monthly feedback on competitor and event activities happening in the mall to your manager.

Responsible of preparing & providing timely Store Inventory Management Reports - Stock movement and transfer, optimum stock utilization, stock returns, shrinkage and accurate stock reconciliation to your manager.

Responsible of updating the daily sales reports by category to your Operational manager on a daily basis.

Responsible of maintaining the damage & shrinkage control as per SOP.

Responsible of monitoring team sales and train sales staff to improve on their selling skills.

Responsible of preparing the staff roaster and ensuring compliance of the staff.

Responsible of ensuring that the store portrays the company image in all aspects of personal presentation and adheres to the company dress code.

Responsible of ensuring that the staffs maintain discipline in the store and follows the company policies and procedures at all times.

Responsible of supporting in team recruitment.

Responsible of ensuring skill development of showroom staffs through Learning & Development.

Responsible of setting the KRA's (Key Result Area) for direct reports and conduct performance appraisal on quarterly basis along with your Operational manager.

Nike – Gulf Marketing Group

Doha Qatar

Process: Athlete Sporting

Period: August 2016, to December 2020.

Position: Store In-Charge.

Responsibilities

Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections

Executes store operations including cash handling, inventory taking and record keeping in line with company's standard operating procedures.

Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies.

Directs the team to follow standard operating procedures and store appearance standards

Oversees the stores after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.

Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers

Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy

Ensures promotions and pricing are accurate and in tune with company standards and policies.

Carries out the duties of a cashier (as required)

Shoe Mart- Landmark Group

Doha Qatar

Process: Retail Company

Period: June 06, 2011 to August 2016.

Position: Store Supervisor.

Responsibilities

Coach and mentor for customer service and good leader to drive sales by using advanced sales techniques and appropriate elements of the customer service.

Ensures the product offer available to customer is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment.

Track performances data for his/her area (e.g. best sellers, space allocation etc.) and makes the necessary adjustments to drive productivity and efficiency.

Minimizes loss by implementing, monitoring and tracking all loss prevention procedures.

Setting goals and objectives for individuals and teams.

Advising customers on product ranges best suited to their needs.

Achieving the sales target and focus on increasing sales.

Maintaining customer relationships in order to build long term brand loyalty.

Handling new launches, promotion of products and visual merchandising.

Maintaining general cleanliness, hygiene standards and visual displays.

Following all company procedures in ordering, cash handling and other common practices.

Reliance Communication Ltd.

Process: Postpaid and Prepaid Connection.

Position: Team Leader.

Responsibilities

Providing backend support to Prepaid/Postpaid (CDMA & GSM) distributors.

Handling all prepaid (CDMA & GSM) complaints

Dealing with customer problem & communicating it to concern department.

Handling the customer queries of prepaid/postpaid (CDMA & GSM) directly through RW/RMS& distributor.

Activation and reactivation cases for barred customer (new /old) prepaid/postpaid connections (CDMA & GSM).

Compile customer dissatisfied data on daily basis, and float them to the respective channels (RW/RMS) for resolution of their complaint & query.

PERSONAL DATA

Birth Date: January 26, 1986 Civil Status: Single

Birth Place: Kolkata, West Bengal. (India) Nationality: Indian

Languages: English, Hindi, Bengali and Basic Arabic Religion: Islam

Fathers Name: Syed Aminuddin Weight: 56 Kg.

Mothers Name: Shahnaz Amin

Educational

Bachelor in Commerce. St.Xaviers

Higher Secondary. Maulana Azad College

Class X Albany Hall Public School.

Diploma in Computer Hardware and Maintenance.

ACHIVEMENTS:

Learning and Development for IST – In Store Trainer – December 2015

Landmark Group Doha, Qatar

Stock Inventory Management ( SIM) training – June 2014

Landmark Group Doha, Qatar

Coach Buddy Programme – July 2016

Landmark Group Doha, Qatar

CHARACTER REFERENCE:

Mr. Anjani Singh – Store Manager Under Armour Doha Qatar. Mobile No: +974-********

Mr. Dilip Biswakarma – Store Manager Landmark Doha Qatar. Mobile No: +974-********

I hereby certify that the above information is true and correct to the best of my knowledge.

(Syed Tasnim Arif)

Applicant

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