Hdfc Receptionist

RESUME

K. SASIKALA Plot no .***, **th street, Phase 1,

Porur gardens,

Porur – 600 116.

E mail: **********@*****.***

Mobile: 994*******

Objective :

A Career position in an organization providing challenging and exciting work environment to fully utilize and develop my skills and knowledge. Educational Qualification : B.Sc., ( BOTANY) M.B.A Technical Qualification : English Typewriting – Higher 1 Knowledge of Microsoft Windows based applications like MS-Office. 2 Diploma in Computer and Internet Technology – “A” Grade 3 MS-DOS, Windows, Internet Concepts, Multimedia under the computer Literacy Programmer.

Job Description :

Worked in a TVS Finance and Services Limited as Back Office Operation Executive experience from June 2003 to September 2006.

Roles & Responsibilities:

Worked at TVS Finance and Service Limited ;

Deposits:

Providing response to enquiries and requests from Customers and Branches

Resolving complaints received over phone or through e-mail And Mail from Customers and Branches. Preparation of Daily MIS reports Safe Custody of Customer Mails and Return Mails

Consumer Finance Operations:

Nature of work:

Complaints and Customer Services

PDC Entry

Handling PDC (Postdated cheques) which involves Cheques quality checking, Generate challan, matching, re-checking, and handing over to Finance Department and PDC Challan\updation

Receipt and Cheques return updation

Sending Soft Copy Reports to Bank

Branch Reconciliation

Bank Reconciliation

Mail Management Services

ECS PROCESS : (Electronic Clearing Services)

ECS mandate Entry

Mandate Batch generation

Mandates sent to bank

Sending Soft Copy reports to bank

Receipt and Return cheques updation

To be raise Monthly ECS demand

Bank Reconciliation

Mail Management Services

Customer complaints and services

Job Description :

Worked at Religare securities Limited :

To be open the Demat and Trading account opening.

To be update clients PAN updation.

To be collect PAN photo copies from clients and sent to HO for updation.

To be dispatch the application forms to HO.

Inward and Outward entry register maintenance.

Worked at ADFC PVT LTD (HDFC BANK LTD):

Worked at ADFC PVT LTD (An Associate Company of HDFC Bank) as anAuthorizing Officer, In Processing Unit (CPU) from June 2007 to May 2010. Job Description:

ADFC Private Ltd : AUTHORIZING OFFICER

Responsibilitiesinclude :

A\C Opening Team

Involved in opening accounts for HDFC Bank southern and eastern regions with through knowledge of the entire process and preparation of documents and reports.

Authorization of various A\C Opening product process. It includes Normal Savings Bank A\C, Instant A\C. Senior Citizen A\C, Kids Advantage A\C, Corporate salary A\C, Preferred banking, NR A\C, Fixed Deposit, Term Deposits, Recurring Deposit.

Top management reporting vides monthly MIS as also self assessment.

To work as a member of the PRG involves detailed study of practice for retail operations.

Implementing and teaching of Six Sigma concepts to the team members for the process improvement and error free process.

DBRM TEAM (Direct Banking Request Management)

To provide facilities of after post process A\C opening. It includes financial rights facility for account holders through mode of operations change.

Reissuance of various types of Debit cards. It includes normal debit card, business card, NR Debit card, Virtual Debit card.

Provision of value added services. It includes Net banking, Mobile commerce, Bill Pay services, Third Party funds Transfer facility (NEFT). Mobile alert and E-mail alert through the software utilities.

To maintain Direct banking customer requests. It includes change of address request, PIN regeneration of Debit card, Net banking, Mobile Number change, Debit card linking request, preferred customer services.

Key task handled :

Documents verification, systems checking and verification of funds parked are in same day these are the main process for accounts opening.

To ensure error free opening of savings, salary,current and fixed deposit accounts in the system and system level maintenances with in the set TAT.

To ensure smooth flow of documents for account opening within the TAT and regular follow up with the branches for resolution of discrepancies.

Documents verification, systems checking and funds checking are the main process for account opening.

To providing Monthly and Quarterly MIS with regard to exceptions observed for top management review and action.

Working in VELAMMAL VIDYALAYA

Working in Velammal Vidyalaya Karambakkam as Receptionist. Job Description:

Incoming and outgoing calls attended,

Mailing services

Gate pass issued for staffs and students

Late and absent consolidation done

Attendance monthly consolidation done

Attend the complaints from parents and solve it

Conduct the meetings for parents

Checking transport

Issue bonafide certificates and leave forms

Update leave, permission in online website

Collect fees from parents

Handling cash and day by day surrender cash to accounts department

Update registers and maintain filing and folders Personal Details :

Husband’s name - P. Thamizharasan (Late)

Date of Birth - 29/05/1981

Nationality & Religion - Indian, Hindu

Marital Status - Widower

Languages Known - Tamil, English

Declaration: -

I hereby declare that all the information and particulars furnished above are true to the best of my knowledge.

Date:

Place: Signature

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