SUSHIL KUMAR SINGH

Mobile No: +91-977*******/782-***-**** Address- Ameerpet Hyderabad

Email: adp279@r.postjobfree.com

adp279@r.postjobfree.com

Career Objective:

I am seeking position in the organization with new challenges where to utilize my skills and experience in different capacity for organization progress and development in new environment. Thereby improving and enhancing my professional capabilities in better environment.

Work Profile: Total Professional Experience: 6+ year

Organization: Vodafone idea pvt ltd (Apr2019 to till date)

Payroll Company: TeamLease services Ltd

Location: Hyderabad

Designation: L1 FM INM RAN Engineer

Job Responsibility: -

Working as Fault management BSS RAN Engineer for Vodafoneidea network.

Troubleshooting of Nokia product BTS(Flexi,Flexi MR10), BSC(Flexi BSC,mcBSC), RNC(mcRNC) eNodeB(FDD,TDD,MIMO) rectify fault & remote support to field team for Hardware rectification.

Operation & maintenance of e-NodeB, SBTS &TDD/FDD,MIMO sites.

Health Check-up & Diagnosis of all unit of NOKIA BSC(Flexi BSC,mcBSC), RNC(mcRNC).

Analysing and troubleshooting & rectify fault BCF, BTS, TRX's and also call drop issues.

Supports end to end operations, coordinating with Technical Support Group (TSG) and OSS team for network related issues.

LTE eNodeB RAN commissioning, integration, configuration, SW upgrade, Upload SCF, online SCF Validation & Activate plan.

Site integration in OSS. Delectation & creation of Site/BTS/TRX.

Monitoring & Support SNOC on duties 24*7 for the O&M and perform alarm monitoring and troubleshooting for critical, major and minor alarms to meet SLA of Vodafone idea network. Escalate critical issues and coordinate with TX, IP & Field Team.

Alarm escalation and creating TT/CR to FOPS with SLA depends on outage priority.

Coordinate with TXN & IP teams to share RCA of running outage within SLA. Provide IP & TX details with ping & traceroute to IP & TX Team.

Resolves and closes incidents with proper RCA.

To act upon the Emergency, Critical outages effectively & reduce network outage to the maximum.

Prepares and submits CRs for change due to fault in Change Management (CHM) module to resolve incidents

Identifies and creates Problem tickets as input to Problem Management(PBM).

Preparing Reports WFM, Daily TT, Zero TBF/ND51, ZEQO, BL-TRX & ZEEL_BL and Quality Alarms.

Prepare cell outage analysis report on daily basis and circulate in all Network Engineers.

Coordinate with Field teams to resolve the critical &Emergency alarms on BSC,RNC.

Alarm reductions, Active alarm analysis have been done on daily basis.

Taking weekly Fallback & MO Backup of BSC & RNC and XML backup of SRAN sites.

Adhering to all Operational Processes

Adhering to Vodafone’s Information Security Policy

Tools:

Putty, TEMIP, HP Service manager, OSS, OMS, CITRIX, NetAct, NAKINA, BTS Manager, AMS.

Using MML commands for Fault detection and Alarm monitoring.

HPSM used for change request &Trouble Ticket Generation.

Organization: ERICSSON INDIA GLOBAL SERVICES Pvt Ltd. Gurgaon (Jun 2016 to Nov 2017)

Client: MTN Nigeria, Africa

Designation: Assistance Engineer

Job Responsibility: -

1st level incident handling interface with incident manager & 2LA Team to restore normal service as quickly as possible and minimize the adverse impact on business operations.

Prepare critical outage reports, partial failure & Diesel outage report and share with management & Colo partner. Maintain Trouble tickets tracker on daily basis.

Real time Active monitoring (Adhoc filters, VVIP Filters, SA Alarms across all nodes e.g.- BSCs, RNCs, BTS, eNodeb.) networks of MTN Nigeria.

Check MATE inconsistency and raised ticket for Alarm skipped by MATE.

Create critical Trouble tickets for Bulk outage through BMC Remedy tool.

Coordinate, support, management and execution of reactive maintenance activities services provided to customers and performing within SLA meet.

Strive to meet or exceed all SLA goals.

TT creation Based upon customer complain.

Engage incident management team to resolution of fault, analysis and troubleshoot as per SLA.

Fault remedy require on site presence is dispatch timely (as per the SLA / KPI) to the field operations.

Handling of Adhoc request by customer or MSIP e.g. Daily partial failures, Diesel outage/power failure Report.

Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Perform Routine backup & Health Check for each RNC and BSC as part of preventive maintenance and taking the corrective action to resolve any fault found on daily basis.

Implementation and maintain in accordance with Security and Risk Management directives of the organization.

Monitoring and troubleshooting of Network.

Work Order Handling & dispatch work order to field engineer to work at sites.

Work towards KPI & Balanced Scorecard parameters.

Work towards the IPM parameters assigned by the Manager.

Service desk & Reporting.

Remote site access control.

Organization: Bharti Infratel Ltd. Gurgaon (July 2014 to Jan 2016)

Payroll Company: Randstad pvt ltd

Designation: NOC Associate

Job Responsibility: -

Team Management

Team Management with time management to ensure all work completed properly in time.

Train new joiners in such a way that they gradually grasp all things and can perform effectively and efficiently.

Using macro and advance excel to ease various time-consuming task.

Energy Management

Good understanding of electrical equipment like DG/transformer/motor & electrical drawing.

Daily maintain the power consumption report at sites.

KWH, Run hrs. and DC Energy meter readings through SMS/GPRS.

Monthly tracking of fuel consumption per site.

Analysis of electrical consumption & consume demand.

Handling of electrical load as per requirement & provide electrical solution as per requirement.

Solar KWH generated by solar sites & Green site possibility.

Maintain EB /Rental DG Connection Reconnection Status.

Ensure NMS should be communicating with NOC and send necessary info like Electricity Board meter /Diesel Generator /Battery Bank Reading.

Regular analyzing of sites electrical load consumption with Ratios and analysis.

Planning & scheduling assignments to achieve pre-set goals within time parameter formulating long term/short term strategic plans to enhance operation.

Fault Management

Preparing various daily, weekly, monthly reports and sharing with different circles.

Identifying the repeated, faulty alarms at sites and frequent failing sites.

Finding out complete RCA after coordinating with field team, if issue is related to infra then we resolve it from our end by consulting with infra manager, estate manager, energy manager, etc.

Reviewing the process of the work, if something is needed we recommend to implement.

NMS Rectification

NMS Rectification, Configuration and Alarm Testing.

Rectification, synchronization of Network Management System by coordinating with concerned field team. & alarm compliance on monthly basis ensuring all alarms generated at site properly.

Alarm Monitoring

Live passive alarm monitoring and escalation of 11 circles of India.

Monitoring and escalation of bulk outages of pan India. Maintaining reports, taking timely follow ups to find the RCA and flash SMS.

Escalating the alarms to the corresponding technicians, Field Support Engineers, and to higher authorities unless until it is getting cleared.

Maintaining data base of each alarms like LBV, Fire and Smoke, ESMA and Site Down, etc. individually.

Preparing outage reports on daily basis and reviewing the performance of each person in the escalation chain. Issuing Permit to Work no. to work at site.

Analyzing RCA in detail and mailing on daily basis.

OSS feed monitoring and if it goes down coordinating with NSN/Ericsson, IBM and AES team to find the Root Cause. Continuously taking follow ups to resolve as soon as possible.

Regularly tracking utilization of MPLS links and if it exceeds the permissible limits, then we escalate this to corresponding authorities so that they can increase the link BW ensuring no data overload or delay in getting alarms.

Incident Reporting/Management

Create & provide ticket for site down of other OPCOs at Bharti’s sites and providing RCA on the same.

Create & provide tickets for theft, fire cases at site and people/site related incidents. Flashing SMS and mailing the details for the same.

Marketing Executive: Shiftu Technology Pvt. Ltd. Bhubaneswar Odisha (Sep 2012 to Feb 2013)

Job Responsibility: -

Planning, developing and implementing effective marketing communication campaigns.

Conducting market research and analysis to evaluate trends, brand awareness and competition ventures.

Initiate and control surveys to assess customer requirements and dedication.

Updating databases and using a customer relationship management (CRM) system.

monitoring competitor activity

contributing to, and developing, marketing plans and strategies.

Managing campaigns on social media.

Tools & Application used-

IBM Tivoli Network & link Monitoring, Citrix, Ericsson OSS, Campaign module, OneTM, OneFM, Mahindra Solar Portal, MPLS, NMS Portal, BMC Remedy, Command Handler, Maximo, ZTE Net numen, Huawei manager U2000, MSDP (Manage service delivery process), SOEM (Service on element Manager).

Professional Qualification:

B. Tech in Electrical & Electronics Engineering with (67.30%) from MIET Bhubaneswar affiliated to BPUT ODISHA. (2008- 2012)

MBA in operations Management from NIMS University Jaipur (Distance Education). (2014-2016)

12th and 10th form BIEC (53%) and BSEB (59.5%) respectively

Computer Skills:

Work with operating systems like windows 98, XP, vista, window 7,8,10,Linux.

MS-Office (PowerPoint, Excel, Word)

Lotus notes, Microsoft Outlook2003/07/10/13/16

GSM, UMTS, LTE,

WLAN, GPRS, EDGE, CDMA, Wi-Fi.

MySQL, UNIX, LAN, WAN, OSI &TCP/IP Model.

Advance excel, Macro,

Python scripting and automation

Strengths & Skill:

Good communication and presentation skills.

Strong problem solving skills &decision making ability.

Positive attitude

Quick learner

Team Player

Strong customer service skills.

Eagerness to learn new things

Creative idea and imaginative thinking

Hard worker and self-motivated

Ability to handle large call volume

Personal Information:

Father’s Name : Mr. Pramanand Singh

Date of Birth : 08/12/1988

Language Known : English, Hindi

Marital Status : Married

Hobbies :Travelling, Net surfing, Listening Music, Watching Movie,Teaching

Declaration:

I hereby declare that the information given here with is correct to my knowledge and I will responsible for any discrepancy.

Date: (Sushil Kumar Singh)

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