I’m Clarisse Ndzi

Houston TX 920-***-**** adp268@r.postjobfree.com

Technical Experience :

● Cisco Hardware (computer technician,)

● Unix/Linux operating systems, Microsoft words,

● windows operating system. Troubleshooting.

● Help desk specialist,

● VPN Networking /Pulse secure VPN

● Cisco networking

● Computer’s hardware

● Install/troubleshoot business class server antivirus and backup solutions.

● Logs Analysis

● Windows 2016 server

● Windows server 2019

● Ubuntu Server

● Active Directory, PowerShell.

● TCP/IP networking, DNS, DHCP and NAT networking. Experience

Technical Support Representative at Geo montgomery processing center

( January - present)

● Responsible for first level technical troubleshooting and customer inquiries with Trimble Transportation products.

● Answering Customer questions that include software, hardware, account management, installation, and best practices relating to our product and industry

● Responsible for offering outstanding customer experience via phone, email, and chat channels.

● Performed installation of software and operating systems for all Trimble products

● Provide technical aptitude for troubleshooting all aspects of the Trimble Telematics and other Transportation technology solutions, while incorporating strong soft skills and customer empathy

● Ensure individual and team SLA’s/KPI’s are maintained and on track

● Collaborate on documentation creation needed for internal cross functional teams

● Respond to customer inquiries via inbound/outbound calls, emails, casework, and chats Junior Desktop Support Engineer CO-OPs (2019-2020)

● Respond to support requests (i.e., telephone, e-mail, support-portal, and personnel requests and prioritize tickets so as to quickly resolve them in a timely manner.

● Document all actions during the ticket resolution.

● Stay current with the IT environment, changes, and updates.

● Identify and escalate problem tickets and urgent situations to the proper resource.

● Resolving more complex issues requiring detailed systems and applications knowledge

● Perform network performance issues that affect the client base which may include working with firewalls, switches, routers, access points, and other devices.

● Keep the work area and equipment room organized and notify the manager of lack of resources.

● Identify issues and actively contribute to ongoing process improvements.

● Complete multiple simultaneous projects in a timely manner

● Provides mentoring and guidance to less experienced personnel to increase their technical skills

● Performed installation of software and operating systems (Windows, Mac OS, and Linux).

● Diagnose and assist in repair of complex hardware and software issues. Desktop Technical Support Intern Amazon warehouse (2018-2019)

● Troubleshoot computer hardware and software.

● Connects and configure printers,

● Assist with users accounts and Login issues.

● Build new computers and install windows operating systems.

● Maintain existing computers and update software as needed.

● Operates production computers as required.

● Ensure maximum system uptime by performing routine/preventative maintenance tasks.

● Set up a new network and update existing connections.

● Accurately identify, troubleshoot, and resolve hardware and software issues.

● Utilized remote control software to remotely troubleshoot and fix user problems.

● Performed system administration of Microsoft Active Directory, share permissions, GPO, Print services, Exchange, and Office 365 user management.

● Followed up with users to ensure the issue was resolved.

● Troubleshoot network issues, Documented problems, and resolutions.

● Responded to help requests from end users via both telephone and email in a courteous manner.

● Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.

● Utilized remote control software to remotely troubleshoot and fix user problems.

● Performed system administration of Microsoft Active Directory, share permissions, GPO, Print services, Exchange, and Office 365 user management.

● Followed up with users to ensure the issue was resolved Education

Lonestar College Major Computer Software

SKILLS AND ABILITIES

● Customer service oriented, handle multitask in a fast-paced environment,

● Attention to details, adaptable and a fast learner.

● A good team player with great leadership skills.

● Take responsibilities.

● Helpdesk specialist,

● Ability to be organized, detailed, and multi-task.

● Network assistant,

● I.T support specialist,

● Hands on computer hardware.

● Excellent analytical skills; superior problem-solving skills with hardware and software issue

Contact this candidate